The supervisor's debriefing report can be divided into three parts. First, it can describe the overall situation of the work. Second, you can describe what problems you have encountered in your work. Third, you can describe what work experience you have learned.
Template of Supervisor's Employment Confirmation Report +0
Leaders:
Through nearly three months' work, I have a deep understanding of the company's organizational structure, departmental responsibilities, information flow, document flow, physical logistics and capital flow, and have mastered the storage and transportation business process, job site management, work task arrangement, and peripheral business interface relations. , and has been able to integrate into the team well, and cooperate with sales, finance, warehousing service providers, transportation service providers, printing plants and so on. Complete the delivery target of the company correctly and timely. The following is my report on work.
First, mainly finish the work.
1. With the assistance and guidance of the former supervisor, I basically understood the logistics business process and interface relationship by completing the planning, resource organization, sorting, packaging and delivery of _ _ _.
2. Lead to complete the parcel forwarding task of _ _ _, and complete the handover and inventory of warehouse assets (including equipment, accessories, tools, etc.). ) and _ _ _ inventory.
3. Receiving, warehousing, sorting, packaging, delivery, distribution, etc. If _ _ _ has been completed organizationally, the inventory error rate of each period shall be controlled within the target range (the target value is 1‰).
4. Based on the historical business process, some operations such as arrival, sorting, packaging and delivery were improved without affecting the delivery quality, which improved the utilization rate of inventory space, the turnover rate of inventory goods and the efficiency of sorting and packaging, and reduced the rate of wrong rework.
5. In terms of information flow, the template integration of the scattered order information in the early stage reduces the adverse impact of information transmission errors and losses on the business, and reduces the workload of repeated confirmation between storage, transportation and market links;
At the same time, the document inspection method was optimized, and the workload completed in the original 3 days was shortened to 2 days.
Second, the follow-up work strategy
1. process: establish and gradually optimize the business processes of warehousing and transportation, such as planning, order processing, goods receiving, warehousing management, sorting and packaging, transportation and distribution, and customer service management. , to achieve standardization, standardization and institutionalization of related business operations, so as to be evidence-based.
2. Personnel: establish a resource database of temporary counting personnel, temporary outsourcing personnel and related personnel through various channels, and maintain and update it regularly; Reasonably implement the post rotation system internally to reduce the impact of personnel changes on business.
3. Materials: By arranging the delivery plan more reasonably, we can balance the rhythm of arrival, packaging and delivery, reduce the conflict between resources and time, and improve the rationality of package allocation, inventory turnover rate and overall work efficiency.
4. Equipment: Establish a regular equipment maintenance system and strictly implement it, improve the availability of equipment and tools such as balers and forklifts, and avoid affecting normal business development.
5. Cost: Through the analysis and comparison of historical data, reasonably adjust the packaging mode and transportation mode, reduce the use of packaging materials and consumables such as packaging tape, wrapping paper and woven bag, and reduce the cost of package transfer;
At the same time, through the integration and reasonable planning of orders, the utilization rate of temporary personnel and equipment can be improved, the delivery time can be reduced, and the labor cost can be reduced.
I am here to convey
Salute!
Presenter:
Date:
Model Report on Regular Work of Supervisors II
Leaders:
I came to work in _ _ factory three months ago, and now I am a warehouse supervisor. Now that the three-month probation period has passed, I have successfully passed the test of the factory and will soon become a full-time employee. In order to facilitate my future work, I also made a detailed reflection and introspection on my work in these three months to see if there is anything that can be improved. The following is my work report during the three-month probation period:
First, adapt quickly and get on the right track quickly.
Because I have done similar management work before, it is also helpful for this job. With the help of the leader, it took me only three days to get familiar with my job responsibilities and work contents. At first, I often needed to ask the opinions of the leaders. After three days, I can finish my work well and get to know several warehouse managers under my command. Now I know them very well. I can pass the probation period so smoothly and adapt to work so quickly.
Second, do your duty.
I am not an opportunistic person. In my opinion, under the premise of doing a good job, we should first understand the job and then like it from the heart. I am a person who is very enthusiastic about my work.
1, carefully understand the financial situation of the current work, the size of the warehouse, the storage area and the things suitable for storage. Then make a series of work plans for the factory warehouse, which will be more convenient, more systematic and easier to control for your own work.
2. The warehousing of goods in the warehouse is strictly completed. I will know when it goes in and out of the warehouse and how many minutes. I will check it carefully and resolutely not put dangerous things into the warehouse.
3. For the warehouse manager in charge of me, I will also be strict in attendance, and I will be punished if there is any mistake. In order to make their work more systematic and more in line with my ideas, I will also conduct regular training and meetings with them, the main purpose of which is to make their work barrier-free.
4. I will also do a good job of keeping the warehouses. When they have finished the inspection, I will check it again to ensure that the warehouse is dry and there is no fire danger, and we must do a good job of anti-theft
Three, according to the warehouse situation, put forward opinions.
Now that I am a member of the factory, I don't care if I have become a regular employee. I will evaluate the warehouse according to my own work experience, and then put forward my own opinions, such as what can be improved, what needs to be improved in the warehouse management mode, and so on. Some of them have been adopted and put into practice by factory leaders. Standing in the corresponding position, I will make corresponding contributions in order to be worthy of the trust of the leaders.
I can still finish the job of warehouse supervisor well, and I am very confident that I will do better after I become a full member!
I am here to convey
Salute!
Presenter:
Date:
Model Report on Supervisors' Regular Work 3
Dear leaders and colleagues,
Hello! My name is Zhang Yi. 20__+654381October 25th, joined Huazhong Property Company as an order maintainer in Holiday Landscape Hua Ting Community. After the competition, I became a customer service receptionist. On July 27th, 20 _ _ _, under the training of the leaders, I successfully took up my present post-customer service supervisor again. Now that the three-month probation period has expired, I hereby apply for confirmation.
Looking back at every process of working in the company, there have been bitterness and sweetness. Every step of my progress has been warmly helped by company leaders and colleagues, and has also been understood and supported by most owners. If my work in recent months has some merits, it is not because of my personal ability, but because we have a United team and a group of enthusiastic and dedicated colleagues. Now I summarize my work since I became the customer service supervisor, and calmly review my work gains and losses during this period, so as to sum up my experience and learn lessons.
When I first entered the company, as a grass-roots manager, I deeply realized the important responsibility of the customer service supervisor. In order to live up to the expectations of the leaders, I consciously learn the knowledge of property management, keep in line with the company ideologically, achieve "ideological understanding in place, work in place", and adapt to the work of this position in a short time. During my three months as a customer service supervisor, I mainly assisted the community manager to do all the work of the department, improved the overall service awareness of customer service staff, and helped the community manager to handle the complaints of the owners, which improved the effectiveness of the work to a certain extent, including: changing the working methods of the receptionists and requiring the owners to stand at all times; Assist the community manager to make the charging plan and implement it; Collect, sort out and file all kinds of data; Put forward reasonable suggestions on the management of regional managers; Accepting complaints from owners and handling nearly 100 complaints independently; Coordinate with various departments, etc. In all kinds of work, I am responsible for the confiscation of owners, and I am also good at it.
First, the charging work:
Assist the community manager to formulate and implement the detailed charging scheme, and make a telephone call back before the centralized charging period to summarize all kinds of problems (for example, hello, this is Holiday Landscape Hua Ting Property Management Department, what do you think of our services) and make reasonable explanations and treatments. For the problems left over from the construction, timely report and communicate with the staff of the after-sales maintenance department of the real estate, urge them to deal with them in time, and pave the way for the collection of our property fees. The next step is to lead the customer service staff to collect fees in person. Hua Ting, a holiday landscape, completed the annual charging task ahead of schedule in June 165438+ 10, exceeding120,000 yuan. Of course, this is not my personal achievement, but is inseparable from the efforts of all my colleagues in Hua Ting Property Management Department and the careful guidance of company leaders.
Second, the daily reception:
In the reception of the owners, I deeply realized that the reception at the front desk is the service window of the property management department, so a good service image is very important. In order to improve the image of the front desk, I asked the front desk customer service staff to take the whole standing service when receiving the owner, giving the owner a brand-new feeling. In addition, in daily work, work strictly according to the requirements of the company, receive visitors politely, answer and transfer calls kindly, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to pay a return visit at the first time. We give satisfactory answers to all inquiries of the owner; For the problem of the owner's repair application, we will send workers according to different levels of the repair application content through our timely contact to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. Let the owners truly feel the importance of our property services. Through the joint efforts of me and all the staff, all the work of customer service has been greatly improved. The staff's morale is high and they are proactive, and the annual work target has been successfully completed.
The next work plan:
First, with their own management to drive the enthusiasm of employees:
Strict self-discipline and persistent career passion, Huazhong gave me a passion, and I can turn this passion into the benefits brought by the enterprise. Short-lived passion is worthless, and passion is not allowed to be hurt, so is treating employees. Imagine that your employees have to train for three or four hours or have a meeting for several hours after work, and you will consume this passion. Learning is everywhere. Learning is not sitting down, but listening, watching and learning from communication with the host.
Second, hand over the house
Work smoothly: before handing over the house, make necessary heart-to-heart talks about the personality characteristics of each customer service staff. Ensure that all customer service personnel can meet the owner in high spirits on the delivery day and communicate with the owner sincerely. For those who deliberately make trouble, I will draw them out and explain them clearly so as not to affect the mood of other delivery personnel. Keep calm when delivering, stabilize the owner's mood, patiently solve the difficulties for them, put an end to the phenomenon of owners getting together, and ensure the orderly delivery.
Three. Communication and understanding of new owners in the second stage:
During the delivery period, summarize the problems of the owners in the second phase, and summarize the advantages and disadvantages of the delivery work so as to cultivate new people purposefully in the future and provide convenience for the owners to move in.
Four, the new owner next year decoration and formalities management:
According to the new decoration management agreement formulated by the residential project system, we stipulate that during the decoration period, the owner will issue and explain some decoration instructions to the owner when going through the formalities. In addition, the decoration inspector makes a patrol and reminds all the decoration households every day, cleans in the corridor, maintains order during the patrol, and gives feedback to the customer service staff in time when the decoration problems are found. Then the customer service will contact the owners to stop them from damaging the building structure more quickly. Ensure that the owner carries out the decoration work according to the regulations to avoid inconvenience to other owners and property management.
After several months of probation, through continuous learning and accumulation, my thinking and working ability have made some progress. At the same time, I am also very aware of my own shortcomings: my writing ability is relatively lacking, and my ability to withstand pressure needs to be strengthened. However, I believe that through my efforts and the help of leading colleagues, these shortcomings will become a thing of the past. With a positive working attitude and unknown professionalism, I will try my best to do my job well, set an example, and practice the service tenet of Huazhong Property-to bring "home feeling" to the owners and do my best for the further development of the company!
The above is my summary of my recent work. I hope the leaders will give me guidance on my shortcomings, let me make continuous progress and make my greatest contribution to the company.
Presenter:
date
The above is what Bian Xiao shared today, and I hope it will help everyone.