In the process of communication between humans and machines, robots recognize speech and semantics. Fuzzy recognition, abbreviation recognition, multi-channel acquisition, constantly improve their knowledge base, and better improve their performance. Robot automatic deep learning based on neural network and big data can improve the automation and intelligence of enterprises, bring benefits to enterprises and help human customer service solve most meaningless repetitive work. After all, the intelligence of robot customer service is people-centered and serves human beings. It is the responsibility of robot customer service to focus on solving customer problems.
Song Chun customer service system is an open source intelligent customer service system, which runs smoothly, the system is stable and easy to use.