The doctor didn't reply to the message and went to another doctor.

Are you asking if the doctor can find another doctor if he doesn't return the message? Of course. According to Questionnaire.com, the online doctors didn't respond immediately: the doctors left their jobs temporarily or didn't quit safely. You can choose to consult other online doctors in the same department, and you have already paid the consultation fee. If the doctor does not answer, you can call the official service number, enter the customer service center and contact the customer service to change the doctor in time for a follow-up visit.