Recording service documents is not only the record trace of social workers' service, but also the scope of social workers' work, the necessary stage of social workers' growth, and one of the ways for social workers' supervisors, directors, supervisors and evaluation experts to check, audit and evaluate the service effect. Then, the following is an effective method for recording social work case service documents for everyone. Welcome to read and browse.
background
Many social workers (especially those who have been engaged in social work for less than two years) can't help but vomit when social workers mention that the biggest headache is recording service documents? Every 1.5 hours, it takes 3-4 hours to record the service? 、? The focus of social work has shifted from practice to documents? 、? It takes much longer to record service documents than to develop services. It is better to use the time of recording service documents to carry out services, so that more residents can benefit and be empowered. Wouldn't it be better? ? 、? Social workers are gradually biased? A writer? How can we grasp the professionalism of record service documents and improve their efficiency?
As an assistant social worker, I have been involved in social work for more than two years. Like other social workers, I have experienced such a heavy and tiring service paperwork process. After several years of social work service, I have accumulated some experience in document recording, and discussed with my colleagues how to effectively improve the efficiency of document recording service. Therefore, many social workers are worried about document recording services.
idea
Recording service documents is not only the record trace of social workers' service, but also the scope of social workers' work, the necessary stage of social workers' growth, and one of the ways for social workers' supervisors, directors, supervisors and evaluation experts to check, audit and evaluate the service effect.
From the perspective of social support theory, social workers spend too much time recording service documents due to lack of methods and skills. Therefore, we need to share our experience and explore an effective service document recording method that can reflect the professionalism of social workers at the same time, so as to alleviate the anxiety and helplessness of social workers in recording service documents, promote social workers to have a deeper understanding of recording service documents, and gradually improve their ability to record service documents for easy removal. A writer? Label.
Case service file
1, case evaluation form
Preliminary evaluation: it is the initial contact between social workers and potential customers, and also the initial data collection stage. Generally speaking, the information collected in the first contact is often not comprehensive enough, so the initial evaluation record form only needs to simply record the basic situation and problems of the parties.
Comprehensive evaluation: social workers collect information on the relationship between clients, their families and other related groups through various channels (from the dimensions of clients' physiology, psychology, resources, support network and efforts made). ). The demand for service objects is clear, and the demand meets the service ability of social workers and meets the conditions for filing a case. Therefore, the comprehensive evaluation is a case evaluation form, and the following important information needs to be recorded:
Family structure map or family ecological map: it can intuitively understand the family history, marriage, injury and other important family events and other important information of the parties, and help social workers understand the family model of the parties, the status of the parties in the family and the influence of the family on the parties. It is suggested to draw the family ecological map of the client to intuitively understand the situation and network interaction of the client.
Needs/statements of customer problems: Social workers should reproduce customer needs through concise language. In order to reflect social workers' objective evaluation of clients, social workers need to quote the statements of clients' needs in the process of recording, and social workers also need to summarize, summarize and verify the statements of clients' needs to find out the core needs of clients. (social workers need to grasp the real potential needs of the parties or the appearance problem. Grasping the core needs and providing services can get twice the result with half the effort. If we only focus on the appearance problem to provide services, we will find that the problem has not been solved, and another problem has come again. )
Social workers' evaluation of clients: Social workers describe clients from five dimensions: physiology, psychology, support network, efforts and resources. Social workers need multiple clients to make a three-dimensional evaluation, that is, focus on the interaction between clients and their families, peers, neighbors, communities and other environments. )
Interventional theory or treatment mode:
(1) theory is that people have formed a relatively certain understanding of things and phenomena in the process of social work service, and have formed a relatively consistent way to deal with some problems, so it has theoretical characteristics. The function of theory: explain the function of the problem, and explain and judge the needs of the parties on this basis; The function of predictive judgment is to predict the possible changes of things in advance and guide the next action; Determine the role of intervention modes and methods, find intervention methods and modes in applied theory, and provide practical support.
(2) The treatment mode of case intervention is an important basis for social workers to carry out professional services and design professional service procedures and methods for a certain service object. Commonly used case therapy models include: psychosocial therapy model, cognitive behavioral therapy model, rational emotional therapy model, task-centered therapy model, crisis intervention model, humanistic therapy model, structured family therapy model and Satya family therapy model. Each treatment mode has its own unique concept interpretation, intervention methods and treatment methods, as long as social workers are familiar with the concept of each treatment mode and the problems/needs of the clients are correct? Sit in the right position? Under the guidance of treatment mode, case service plays a multiplier role.
Social workers need to choose one or two suitable theories or an interventional therapy model to support your next case service strategy. Social workers should first briefly describe the basic concept of theory or treatment model, and then combine the theory or treatment model with the strategy of case service, so that the theory or treatment model runs through the service concept of the whole case, reflecting the suitability of the theory and the logic of case service. (It is suggested that social workers who have served for less than two years use the theory, and social workers who have served for more than two years use the interventional therapy model. )
Service aims and objectives:
(1) Purpose refers to the description of a certain state that needs to be achieved through case service, such as? Improve the parent-child communication ability of the case owner? , as far as possible in the development of service objectives around the positive expression.
(2) Goal refers to the description of knowledge, emotion, attitude, behavior and other dimensions according to the purpose of service. Like what? Did the case master three methods of parent-child communication? 、? Is the case owner willing to try to apply the parent-child communication method he has mastered to his daily life?
To set the goal of case service, social workers need to check whether the measurable, achievable and effective factors in the SMART principle are used to design the goal and evaluate whether the service goal design is scientific and effective.
Intervention plan:
According to each measurable service goal, combined with the theory or treatment model used, case intervention measures are formulated according to the principle of stratification and stages, first urgent and then slow down. For example, the treatment scheme based on Satya's family treatment model:
1, using scenario simulation or role exchange, let the case owner find the problems in past communication with children and put them in? Past? Now? Understand from the dimension;
2. Organize old experiences, discuss communication skills with case leaders and conduct training;
3. Interview the daughter of the case alone to understand her feelings, thoughts and wishes;
4. Sort out the old and new communication experiences, so that the case owner and his daughter can apply the findings from the old experience to their present lives respectively, and improve their communication skills;
5. Invite parents and children to participate in the family's parent-child interaction activities to increase parent-child communication.
2, case interview records
I quite agree with Mr. Zhu's method of recording case interviews. According to the length of service of social workers, it is divided into? Dialogue? With what? Summary? .
? Dialogue? Interview recording method: it is more suitable for social workers who have not graduated from this major and have been engaged in case service for less than two years. Due to the lack of work experience or service experience, you can record the working process of the case by dialogue, and you can learn from? Dialogue? Are the problems and needs found in the interview records and the skills used by social workers in the interview appropriate? Only in this way can the director, assistant director and supervisor be present? Dialogue? Give social workers direct and effective guidance and support in interview records. I heard someone say that. Dialogue? It will expose the weakness of social workers in the interview and affect the evaluation of service effect! If we follow this logic, where are the improvement measures for social workers? Where is the growth of social workers? This is no different from stealing a clock!
? Summary? Interview recording method: more suitable for senior social workers or social workers graduates. The records should be concise and accurate, and the analysis and thinking of the client's needs and problems according to the physiological, psychological and social levels can improve the social workers' ability to summarize, analyze and judge the client's current situation, needs and problems, and improve the efficiency of paperwork.
Elements of case interview record:
First, the process content of case interview. Describe what happened in the interview from the perspective of social workers, and you don't need to record everything and everything you said. After the interview, you should review the relevant/important contents of the whole interview and record them point by point. For example, the difficulties encountered in the counseling process and the solutions: What difficulties did you encounter? Is it solved? How to solve it?
Second, pay attention to the customer's reaction. Social workers should carefully observe and pay attention to the reaction of the parties when meeting with them, and give appropriate responses. For example, when the client cried during the interview, did the social worker hand out the paper towel, pat the client on the shoulder to comfort him, or let the client stay alone in the case room for ten minutes and burst into tears? These methods need to be used by social workers according to the actual situation and recorded.
Third, the application of social worker skills in the interview. According to customers' emotional, verbal and nonverbal reactions, social workers respond by empathy, empathy, concentration or self-disclosure. At the same time, the direct feelings of social workers can be properly recorded.
Fourth, the analysis of interview content by social workers. When reviewing some key contents of the interview, how can social workers use the combination of theory and treatment model to make professional analysis, so as to highlight the applicability of social workers' interview skills and the basis for the theory or treatment model to support social workers' services. Social workers should keep the integrity and objectivity of records when recording service documents; At the same time, social workers try to use social work terminology when recording service documents to highlight the professionalism of social work services.
3, the end of the case service table
The closing form is generally a summary of the changes made by the social worker after establishing the relationship with the client: the stage of case development, the efforts made by the client and the social worker respectively, the initial service results received, and the plan to consolidate the effectiveness of the service after closing the case.
Service stage evaluation: according to the development of the case, it can be summarized into several stages. What skills and theories have social workers used at each stage, what difficulties have they encountered and their solutions? What effect does this achieve?
Achievement of service objectives: Closely follow the service objectives of individual cases, and record the status of the parties before and after receiving services, so as to evaluate the achievement of service objectives.
Return visit plan to consolidate the effectiveness of case service: after the case is closed, social workers plan to carry out a plan to consolidate the effectiveness of case service in a quarter or half a year according to the actual situation of the clients, that is, to understand the current situation of the clients by telephone or home visit or invite the case owner to visit at home, and encourage them to maintain the experience of case service in order to improve and influence their lives. Case return visit plan is not only one of the ways to consolidate the effectiveness of case service, but also the embodiment of social workers' responsibility to the clients, institutions and majors.
;