In study, work and life, people often come into contact with deeds. Deeds have two purposes: one is to publicize typical examples, and the other is to select advanced ones. What kind of deeds are standardized? The following is my collection of advanced deeds of enterprise managers (5 selected articles), for reference only, hoping to help you.
Advanced deeds of business manager 1 1997 entered the company, and now he is the manager of Chencun gas station of Northeast Chencun Sales Company of PetroChina. For more than ten years, I have been conscientious, diligent in business, strict in management and set an example. He has served as account manager and stationmaster of Chencun gas station. In 2000, he was awarded the title of "advanced individual" by the company for three consecutive years, "excellent gas station manager" by the company in 2005, "top ten gas station managers" by the branch in 2006, "advanced individual" by the company in 2007 and "model" by the company in 2008. In 2009, he was awarded the title of "excellent convenience store supervisor" by the group company. It has been awarded the title of "excellent gas station manager" by the branch for three consecutive years.
Since becoming the manager of Chencun Gas Station in 2007, Chencun Gas Station has completed all the tasks of the company, exceeding the task by 20 1 1, and selling 36,000 tons of refined oil in the whole year. It has realized a gas station with 10,000 tons of pure gasoline. Excellent completion of the tasks assigned by the company.
Chencun gas station is the benchmark station of our company, and it is also the company's first 10,000-ton gas station and the first million-dollar convenience store. As the manager of Chencun gas station, we are very strict in all aspects, strictly control and strictly implement the company's policies, and adhere to the management concept of putting people first and setting an example in practical work, with high standards and strict requirements.
In terms of staff management and training, in order to strengthen the construction of staff, we should vigorously improve the knowledge literacy of ourselves and employees and enhance the overall quality. Often organize employees to learn political and business knowledge, so that employees can master the information transmission, computer knowledge and processes of gas stations as soon as possible, and improve work efficiency. Constantly enhance the cohesion and centripetal force of gas stations.
In customer service, it is necessary to strengthen the service consciousness of employees and establish a people-oriented management concept. Continuously improve service quality, further standardize service behavior, enhance and enrich service connotation, enrich and improve service measures, adhere to the service tenet of "attracting people with quality and moving people with emotion", and make services refined, diversified and flexible.
In terms of safety management, it is necessary to strengthen daily safety management and educate employees about safety knowledge to ensure that safety work is foolproof. Do a good job in daily safety management, implement safety measures, adhere to self-examination and self-correction, and eliminate hidden dangers; Conduct regular safety knowledge education and drills of various safety plans for employees, cultivate employees' awareness of consciously maintaining safety, make them have the ability to deal with various emergencies, and ensure the safety of gas stations.
In terms of non-oil business, follow the general requirements of "independent operation, adapting to local conditions, standardized development and steady progress", adhere to the efficiency as the center, take standardized development as the main line, and operate with high standards and a high starting point; In accordance with the principle of "independence, unity, standardization and science", combined with reality, market-oriented, give full play to advantages, standardize operation, differentiate marketing, adjust measures to local conditions and make steady progress.
Since 2007, Chencun Gas Station, under the leadership of No.22 stationmaster, has successfully completed various tasks assigned by the company in a way of fewer people and more tasks. 20 12, Chencun gas station will, as always, go forward and strive for more brilliant business performance.
Business Manager Advanced Deeds Material 2 served as the general manager of the hotel, and was fully responsible for the management of the hotel. He took the lead in the work, played the vanguard and exemplary role of party member, and United and led all the hotel staff to complete the operating income of 5,638,545 yuan, with a completion rate of107%; The average occupancy rate reached 82%, and the safety production and party building work reached the standard throughout the year. The main deeds are as follows:
1. Completed the three-star evaluation of the hotel, and passed the rating evaluation of Nanning Tourist Hotel Star Rating Committee on February 6, 65438, maintaining the title of three-star tourist hotel.
Second, study and master the changes and development of the market. On the basis of market research and customer return visits, subdivide the tourist market, determine the tourist structure and price system, and adjust the proportion of tourists in peak season in the marketing plan. The proportion of team is adjusted from 30% to 20%, and the proportion of pure individual customers is adjusted to over 60%. After the implementation of the marketing plan, remarkable results have been achieved, and the benefits of the hotel have been further improved.
Thirdly, the flexible activities should be used to strengthen the job skills training for employees, so as to comprehensively improve the hotel service quality and the overall quality of employees. At the same time, we insist on carrying out interesting sports activities among employees, such as organizing karaoke competitions, outward bound training, fun sports meetings and group barbecues. Organize a Spring Festival group meeting every year. These activities have greatly stimulated the enthusiasm of employees to love their jobs and work hard to learn business skills, enriched their amateur cultural life, cultivated their sentiment and enhanced the cohesion of enterprises.
Fourth, strengthen energy conservation management, carry out technical transformation, and implement energy conservation and consumption reduction throughout the year. She led the engineering department to determine the key points of energy-saving transformation projects, and made technical transformation on air conditioners and lighting fixtures, which achieved remarkable energy-saving effects.
Five, conscientiously implement the safety production system, improve all kinds of emergency plans, pay special attention to safety inspection and hidden dangers rectification, pay special attention to the safety training of employees, and carry out four safety knowledge trainings for employees and two fire emergency plan drills throughout the year. There were no safety and public security accidents in the hotel throughout the year, and the safety accident rate was 0.
Sixth, do a good job in hotel leasing and actively handle various relationships with tenants. * * * The employees of three tenants were trained in skills, etiquette and fire protection knowledge for 52 times throughout the year; The rental income is 430,000 yuan.
Seven, as the secretary of the third party branch, according to the requirements of the company's Party Committee, closely around the center of the company's economic construction and various business work, seriously organize the branch party member to carry out in-depth study and practice of Scientific Outlook on Development, strive for Excellence, and pioneer in Bagui. Party member organized a branch, actively participated in all kinds of learning activities of the Party Committee, and conscientiously implemented all tasks assigned by the Party Committee, so that the party building work goal of the branch was successfully completed as planned.
The general manager has created extraordinary work performance with persistent enterprising spirit, but she has never relaxed her strict requirements for herself because of her achievements. Instead, she is more modest and prudent and redoubles her efforts. Over the years, working overtime is a common occurrence for her, and she often works hard with hotel staff on weekends. It is these dribs and drabs that truly reflect the elegance of a * * * party member.
Advanced deeds of business manager 3 Xiao Ronghai, male, 40 years old, is the customer manager of Jimei Customer Service Department of Jimei Branch of Xiamen Tobacco Company. Joined the marketing team of Xiamen Tobacco Company in 2000, from wholesale department to customer service department, from visiting salesman to account manager. He has been in his prime for 20 years and witnessed the vigorous development of Xiamen Tobacco Company. My hair is white and my pace is slow, but my love for tobacco, my seriousness in customer service and my diligence in marketing have never changed at all. A Life of Misty Rain is a true portrayal of his years of work. The attitude of "rain or shine" made him create extraordinary value in the ordinary position of customer manager of Jimei Customer Service Department.
Lao Xu's retail supermarket is located in a bustling old town street in Xinglin District, jimei district, with a good geographical position, and Lao Xu's monthly turnover is also considerable. But I don't know when it started, the running water in the store is getting worse every day, the flow of people in the store is getting less and less every day, and the big stores are often empty. Business is cold and cheerless, and income is reduced. Lao Xu is worried and anxious, but he can only sit in the old cane chair in the shop, take a nap with bare arms, and wait for intermittent business to come to his door. Lao Xu doesn't know where the problem lies, but Xiao Ronghai, as an account manager who has worked at the grassroots level for many years, is keenly aware of the changes in Lao Xu stores.
During a daily walk in the market, Xiao Ronghai woke up Lao Xu who was dozing off in Lao Xu's shop and took the initiative to talk to him about the bleak business situation in recent days. In the face of Lao Xu's question, "The store has been very good, and nothing has changed. Why not? " Xiao Ronghai hit the nail on the head and pointed out the problems existing in the shops in Lao Xu: the shop area in Lao Xu is more than 150 square meters, and there is plenty of space, but the commodity packaging is chaotic, the space utilization rate is low, the decoration is outdated, and the environmental sanitation conditions are poor. You can even see a few flies flying around in fresh areas. From the point of cigarette sales, Lao Xu's cigarettes are not only few, but also outdated. The new cigarettes and fine cigarettes that young people like to pursue are not sold in stock. The price tag of cigarettes is seriously missing, and those with price tags are old and outdated. Cigarettes are too messy and simply piled on containers, which greatly affects consumers' purchase. How can such a store attract customers and make them stay more? Xiao Ronghai said very directly, "Even if I am a consumer and pass by your store, I will not come in for shopping." That's true. Previously, due to the development of social and economic environment, the consumption concerns of surrounding residents and even consumers in the whole market did not lie in the shop environment and service quality. However, with the development of our society, the main contradiction has been transformed into the contradiction between the people's growing needs for a better life and the unbalanced development, and consumers' requirements for consumption quality and shopping experience have been greatly improved. Xiao Ronghai said to Lao Xu, "Lao Xu, your store has not changed, but times have changed and the market situation has changed. You will be eliminated if you don't change. " Xiao Ronghai speaks Minnan, and Tao is indeed the truth. This is the vicious market vision brought by Xiao Ronghai's years of work experience.
"Change, how to change, do everything to spend money. What should I do if the business still doesn't improve after the transformation? " Lao Xu is still hesitating, unable to make a decision. Xiao Ronghai did not marginalize Lao Xu from the market. He must help Lao Xu. He has done ideological work for Lao Xu many times, explained the advantages and disadvantages of Lao Xu, helped him analyze the situation and offered suggestions. At the monthly meeting of self-discipline and mutual assistance group, Xiao Ronghai introduced Lao Xu to shopkeepers who are in good operating condition and keep up with market development in time. They personally taught Lao Xu the transformation experience and new retail concept management, and strengthened the determination of Lao Xu to transform stores and keep up with the times.
Lao Xu redecorated the store and made reference to the merchandise display of large supermarket chains, thus realizing the upgrade of the infrastructure in the store. In order to sell cigarettes, Xiao Ronghai took the time to go to the store in Lao Xu, applied for the cigarette cabinet provided by the branch for retail customers, and introduced many young people to Lao Xu by using the unique market data. At the same time, the sales volume was gratifying and young customers were retained. Expand market business. Xiao Ronghai personally helped Lao Xu to arrange cigarettes according to their categories, styles and specifications, put on the unified price tag formulated by tobacco companies, highlight key brands, especially several brands widely loved by consumers in this street area, and use identification cards to give consideration to good-looking, easy-to-get and easy-to-sell, so that customers can compare their choices, highlight brand advantages and highlights, and take into account the principles of price transition, favorable choice and comparison.
After the store reopened, the store environment in Lao Xu improved obviously, and the passenger flow rebounded rapidly, even making a breakthrough within two months. The improvement of business has brought about an increase in turnover, which makes Lao Xu smile every day and has no extra time to take a nap. Even so, Xiao Ronghai did not feel that his duties had been completed. He still pays close attention to the shops in Lao Xu, keeps up with the operation of the shops in Lao Xu, introduces the latest market management concepts and local real-time market information to Lao Xu on time, and finds fault with the shops in Lao Xu. Since then, Lao Xu has become a die-hard fan of Xiao Ronghai. Whether it is a self-discipline and mutual assistance group meeting or a presentation or promotion activity organized by China Tobacco in various places, Lao Xu is always on call, and strongly supports and helps tobacco companies in all their work.
From the beginning of this century to 2020, from Guankou to Xinglin, account manager Xiao Ronghai served not only Lao Xu, but also Lao Zhang at the south gate of Gaopu Community, Lao Yang at Fengshan Temple in Huangzhuang, Guankou, and Xiao Li at Tieshan ... He served hundreds of retail customers in this area with the same serious and responsible attitude. His footprints are all over the whole area, whether it is urban main roads, commercial pedestrian streets, winding deep alleys in urban villages or dusty paths in rural areas. He can be found in every retail customer's shop. The number of customers is large and the task of visiting is heavy. He goes out early and comes back late. Customers often buy him a drink and sit down for a while. Xiao Ronghai often refuses with a smile, pats the dust, packs his things and rushes to the next customer. Whether it's windy or rainy, or scorching sun, or whether the customer's shop is adjacent to the company or in the most remote local village, Xiao Ronghai, the account manager, always completes every task with a dedicated, efficient, enthusiastic and responsible working attitude, ensuring the service quality of the marketing team of Xiamen Tobacco Company and solidly completing the last mile between the tobacco company and retail customers.
"Celebrities are real guests." As an account manager, he always puts the national interests first and the interests of consumers first. As a party member, he always sticks to his ideals and beliefs, keeps learning, stands on his post and creates first-class achievements. Xiao Ronghai, the account manager, measured his responsibilities with his feet and worked hard to promote the prosperity and development of the tobacco industry.
Business manager's advanced deeds material 4 was ordered at a critical moment, which met the management requirements of national star-rated hotels. On June 5438+ 10, 2005, following the decision of the leadership meeting of Petroleum Building, the public works department was established and she was appointed as the manager of the public works department to be fully responsible for the cleaning and maintenance of public areas. For these 20 new members, from the leader to each employee, what to do, how to do it, and to what extent, are all new topics and unknowns. In fact, the hardest part is that in the beginning, in order to integrate with the management of domestic PA departments as soon as possible and improve our management level, the leaders of Petroleum Building sent her to a cleaning equipment company in Shenyang and a five-star hotel in Jilin City to systematically learn the use and maintenance of polishing machines and washing machines. Knowledge of carpet and stone maintenance.
On June 20, 2005, due to the urgent need for reception tasks, she and 20 sisters worked continuously for nearly a month from 7: 30 am to evening 10, and even stayed up all night for three times. In the case that the renovation of the Petroleum Building was not completed, they finally completed the project from the first floor to the eighth floor 1000 square meters. Perseverance and self-improvement require a little spirit. From March 1996 to now, with the help of leaders and the strong support of comrades, she has worked as the foreman on the fourth floor of housekeeping department, the foreman of housekeeping department, the receptionist of restaurant department, the foreman of recreation department and the manager of PA department with her perseverance and self-improvement spirit.
In the past 10 years of work, after careful study and unremitting efforts, she has increased and accumulated knowledge, improved her skills, and gradually matured, becoming a new generation of management talents trained by the Petroleum Building itself. As a worker, she won everyone's recognition and praise for her diligence and hard work. When she first came to the oil building, she was arranged to be a waiter. She arranged the floor, room and meeting room in order, saving time and effort. Once they went out to do cleaning, the client knew her father and told her that your girl is really smart and capable, and it is very fast for one person to do the work of three people. As a foreman, she clearly realized that she was a soldier and did her duty. When working in the housekeeping department and the recreation department, she not only took the lead in doing the dirty work, but also influenced and led everyone to do all the work with her exemplary actions. As a leader, she pays attention to understanding the actual situation, pays attention to empathy, advocates the work style of seeking truth from facts, implements family management and grasps the initiative in work.
At the critical moment when the building was renovated and the PA department was established, she worked day and night with everyone to overcome many difficulties and finally completed the cleaning task early before the political reception task arrived. She always thinks or considers problems from the perspective of subordinates or colleagues. When colleagues or subordinates have birthdays, family members are sick or have other important events, they should respond positively (such as giving gifts or attending or visiting), respect and support their interests, hobbies and specialties, praise and praise their excellent qualities and behaviors, integrate themselves into them without modification, consciously create a harmonious, happy and peaceful healthy atmosphere, and make active efforts to establish a new team that adapts to the fierce competition in modern times.
She has been sucking milk like a sponge in the sea of knowledge for several years. In order to adapt to receiving foreign guests, she learned and mastered simple everyday English. When the foreign team members of Jilin Northeast Tiger Team stayed in the Petroleum Building, they repeatedly asked her to explain their needs because of the language barrier. In 2004, Jinling Tourism Cadre College awarded the post training certificate for tourism industry managers. In July, 2005, I attended the northeast seminar of "Clean Asia" and received a four-day professional training. I obtained the carpet cleaning and maintenance certificate issued by HOST in the United States and the professional maintenance certificate issued by NCL in the United States. When she encountered problems in her work, she either looked up information on the Internet or took the initiative to get in touch with her domestic counterparts, humbly asking for advice, and her tireless pursuit was rewarded.
There are some problems in this year's work: carpet oil pollution, carpet hardening, stone color inversion and other new situations. The problem was finally solved by coordinating several detergent manufacturers to do sample comparison tests. Because the marble in the revolving door of the petroleum building is made of mosaic, there are several kinds of marble, one of which is called sandstone, and its surface is like a layer of sand. Without a smooth surface, she turned to the boss of Changchun Jienuo Stone Company for help. The boss sent two workers to explain and demonstrate patiently and meticulously, and spent two nights polishing and polishing the marble of the turnstile again, which made the leaders and employees happy. At work, she didn't complain and was not afraid of being tired. She gave the child to her mother-in-law, and her father-in-law had a cerebral hemorrhage, so she couldn't take care of it. However, no matter which department or employee found her, she personally dealt with it and showed it to them, such as yellow rust in the toilet and stains on the joints of tiles. Her efforts in recent years have not only been recognized by everyone, but also affirmed by her superiors. 1999, she was rated as an advanced individual in Petroleum Building. In 2003, she was rated as an advanced individual of "Double Civilization" by Petroleum Building. In 2004, she was awarded various honorary titles by the Youth League Committee of the group company, such as "New Long March Assaulter". She often says that we should regard work as a profession, not a position. If you don't do a good job, you will not only fail to live up to the trust of the leaders, but also lose an important opportunity to show your talents and realize the value of life.
Advanced deeds of business manager 5 Chen Xiaoqin is an ordinary account manager in the customer service front of Xiji County Tobacco Branch. Over the years, with our love for the tobacco industry, we have moved our customers with sincerity, won the market with service and played a harmonious movement with our customers. Whether it's windy or rainy, whether it's cold or hot, they are a group of people who come to work every day. After a simple morning meeting, they started a new day's work. It is their bounden duty to serve customers, cultivate brands and conduct market research.
Wholehearted service and dedication. Cigarette market work is a bridge for tobacco companies to contact retail customers, a work that needs to be paid with heart, and the core of the first-line team. There are 160 licensed cigarette retail customers in her county east service area. With her love for this job, she devoted herself enthusiastically to her work, traveling day and night between customers. In order to promote market sales and maximize income, she is not only a salesman of new brands, a counselor of business knowledge, but also an information officer who communicates with retail customers, a waiter who solves problems for customers and sincerely serves every retail household.
Unite colleagues and be helpful. While completing her job, she can patiently and timely complete the requirements of other colleagues and give help. She clearly realized that in order to become a qualified enterprise talent, she must keep growing, always "walking on thin ice" and constantly reflect and improve herself. Being a man is more important than doing things. She often communicates with colleagues and does not "fool" customers. "The interests of customers are not trivial." Consciously maintain order, actively handle disputes between customers, avoid escalation of contradictions between customers, and create a good harmonious environment. Doing a line, loving a line and drilling a line, in order to fully grasp the market situation, she went to the street to have a heart-to-heart talk with retail customers, listened to their opinions on cigarette sales with an open mind, often worked overtime, gave up rest time, and used her spare time such as lunch break to study and solve problems encountered in her work with her comrades. Showed the enthusiasm and dedication of a tobacco man with his own practical actions.
Be honest with others and have love in your heart. Some people say, "account managers are like matches, and customers are like candles." You have to illuminate yourself to illuminate others. " In customer service, she has always followed the industry service concept, impressed customers with her true feelings, infected customers with enthusiasm, contacted customers with friendship, established deep feelings with customers, and won development space for the enterprise. When visiting the market, Chen Xiaoqin insisted on facing customers with heart. She saw dust on the cigarette cabinets of retail customers and took the initiative to help clean them up; When the child's academic performance drops, she also takes time to make every effort to coach; When some clients have difficulties in family life, she also offered to lend a helping hand. On a home visit, she found that the cigarettes in the old man's cigarette case needed to be rearranged, so she talked and worked. She told Li Ergui that the display of cigarettes is exquisite and should conform to people's habits and psychology. Cigarettes with higher grades and higher profits and cigarettes advertised by the company should be placed in the middle of the counter, facing the store door, so that they look conspicuous, and customers can see them without looking for them when they enter the door, which is also in line with people's visual habits. Putting two boxes of cigarettes of a brand at a time can give customers a visual impact and deepen their impression, and this placement can make the cigarette cabinet look fresh and generous, and the customers look very comfortable. Finally, he specifically told the old man that he could usually empty cigarette cases at the door of the store and put more. People passing by the store will think that there are many cigarettes in the store when they see various brands of cigarette cases. This invisibly promotes the storefront and attracts new customers. Li Ergui was overjoyed to hear her carefully explain the doorway of smoking, with a satisfied smile on her face.
Keep forging ahead and achieve excellent results. Peaches and plums say nothing, but they go their own way. In the cigarette marketing department, customers are the ultimate service goal, and customer satisfaction is the eternal pursuit. She always thinks about what customers think, is anxious about what customers are anxious about, innovates customer management, and comprehensively improves the satisfaction of retail customers. She always works hard on the principle of "everything starts from customers, everything is for customers, everything is responsible for customers, and everything makes customers satisfied". After several years of continuous efforts, the sales volume and structure of cigarettes in his area have been greatly improved, and the marketing level of retail customers has also been greatly improved.
As a nail in the tobacco system, she starts from small things, from bit by bit, from details, sincerely serves customers and enthusiastically helps them. At a new starting point, she always reminds herself that only continuous high-quality customer service can win long-term customer satisfaction and loyalty, form customers' dependence on the company, and finally achieve a win-win situation for customers and the company. She will never be complacent about her achievements, never admit defeat to difficulties and never relax at work. In the future, she will always do a good job every day with full work enthusiasm, serve every customer well and strive for greater achievements.
This is Chen Xiaoqin, a grass-roots employee in the tobacco industry. She can't say anything exciting and heroic, and she has nothing to be proud of. She just loves her post, her colleagues and customers around her, and makes silent contributions to the development of the tobacco industry day after day and year after year.
The account manager is an ordinary post, and she is also a very ordinary person.
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