12345 "non-emergency rescue service system" is used to help applicants solve difficulties and problems encountered in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinions. Hangzhou first applied to the state and was opened with the consent of the Ministry of Information Industry. And this number, the Ministry of Information Industry will use it as a special number for government affairs and public services, which will be shared by mayors of other cities across the country.
Extended data:
In order to strengthen the standardized management of environmental protection hotline work, unblock the reporting channels of the masses, and safeguard and safeguard the legitimate environmental rights and interests of the masses, the environmental protection hotline "12369" was opened according to the regulations on letters and visits and the relevant provisions of environmental protection laws and regulations.
The environmental protection hotline is opened 24 hours a day. After receiving the report, the law enforcement team is quickly dispatched to deal with environmental violations in time and accept social inspections. When people from all walks of life report environmental pollution problems to the environmental protection department, they can report to the Environmental Protection Bureau or the "12369" city command center according to the location of environmental pollution incidents.
1, general pollution problems are accepted by the environmental protection bureau of the jurisdiction, and serious environmental pollution problems can be reported directly to the "12369" city command center.
2 belong to the jurisdiction of the environmental protection department, which belongs to the municipal level, and is handled by the municipal level; If it belongs to a certain district, it will be handed over to the environmental protection department of the district.
3. For some things that are not under the jurisdiction of the environmental protection department, such as urban garbage disposal, 12369 will not send special personnel to the site, but hand them over to relevant departments for handling.
Zhejiang unified government consultation complaint reporting platform service-government service hotline
Baidu Encyclopedia-12345
Baidu Encyclopedia-12369