1. Check the bill on Alibaba's website, check the details and time of deduction, and confirm whether there is any abnormal deduction.
2. If it is confirmed that there is abnormal fee deduction, you can contact Alibaba customer service through Alibaba customer service telephone, online customer service and complaint reporting platform to reflect the problem and provide relevant evidence and materials. Alibaba customer service will investigate and handle your situation, and give corresponding explanations and processing results.
3. If it can't be solved through Alibaba's customer service, you can complain to Cathay Pacific Insurance's customer service and ask it to return the deducted part, and give corresponding compensation and solutions.
4. If the complaint is fruitless, you can complain to the relevant regulatory authorities and ask them to investigate and deal with the problem. In the process of complaint, you can consult professional lawyers or rights protection agencies to get more help and support.