The first step is to establish a safe and credible consultation relationship and collect information. Establishing a good negotiation relationship is the premise of effective negotiation. A good and effective consultation-visit relationship is based on full understanding and trust. Therefore, visitors need to open their hearts, put down their guard, fully understand and trust the counselor, and of course, the counselor also needs to know how to listen unconditionally, empathize, understand and accept the visitors. The purpose of data collection is to find out the background of visitors' problems.
The specific content collected involves personal basic situation, family situation, the main problems and requirements of visitors, including the performance of psychological and behavioral problems, the time of occurrence, the impact on themselves, what kind of help they want, etc. Information collection is also a very important consultation link. The more comprehensive and true the information, the more helpful it is for the consultant to find the root of the problem quickly and solve the problem pertinently.
The second step is to analyze and diagnose the problem. First of all, it is necessary to distinguish whether the psychological activities of visitors are normal or abnormal. Do you want to judge whether the questions asked by visitors belong to the category of psychological counseling?
If it is beyond the scope of service, such as visitors with serious mental disorders and mental disorders, they need to be advised to go to psychiatric treatment. Secondly, it is necessary to further determine the types, causes and deep psychological mechanisms of visitors' problems. Consultants need to systematically analyze their own data to form an overall understanding, and on this basis, find out the crux of the problem and clarify the consulting objectives.
The third step is to define the consulting objectives and formulate the consulting plan. After analyzing the problems of the visitors and diagnosing the causes of the problems, the psychological counselor will negotiate with the visitors according to the order of solving the problems and the situation of achieving the consulting objectives, and introduce the skills and methods of psychological counseling to the visitors, and the time, period and cost of counseling.
The fourth step, consultation and treatment, explores, analyzes and implements the problems of visitors through the setting of consultation objectives and the application of consulting skills such as painting, sand table, hypnosis and tarot cards. Whether it is a short-term goal or a long-term goal, the goal of consultation is to promote the mental health of visitors and fully realize their self-potential and personality perfection.
Step 5: The consultation is over. When the consultation goal is achieved or the visitor's problems have been solved, the consultant can end the consultation.