1, petition consultation
Tel: 010-66279113.
(Working days: 9: 00 am-11:30 pm)
2. Consumer complaints about rights protection
Hotline: 12378
(working day 9:00- 17:00)
The above telephone numbers are related to inquiries, complaints and suggestions. You'd better call them on weekdays and during working hours, otherwise you can't get through.
2. Is the complaint telephone number of the banking regulatory bureau useful?
Judging from the feedback from netizens, because there is only one hotline, and it is aimed at citizens all over the country, it is inevitable that there will be congestion and busy signals. Under normal circumstances, it is difficult to get through. Just calling can't solve the problem, and it may help you transfer to the local banking regulatory bureau. You can continue to pay attention.
Other complaint reporting methods of the banking regulatory bureau
If the hotline can't get through, you can also report it through letters and visits, that is, you can reflect the specific content of the complaint by writing or visiting.
The hotline for reporting letters and visits is 010-6627913, and the service hours are 9:00- 1 1:30,14: 00-1working days.
Address: Letters and Calls Office of China Banking Regulatory Commission, Financial Street 15, Xicheng District, Beijing, with postal code 100033.
Visiting address: People's Visiting Reception Room of China Banking Regulatory Commission, No.5 Financial Street/KLOC-0, Xicheng District, Beijing. Reception time: 9:00- 1 1:30, 14:00- 16:30 on weekdays.