Online ticketing of railway ferry was suspended due to system upgrade. As of 00:00 on March 6, 20021year, the official account of "Railway Ferry" WeChat stopped booking tickets. Passengers who need to apply for refund or electronic invoice should hurry up. The official WeChat account will resume booking service at 00:00 on March 19, during which passengers must go to the site to purchase tickets one hour in advance.
Nangang (Haikou) consultation and complaint telephone number: 0898-3 1686888
Beigang (Xuwen) Consultation and Complaint Tel: 0759-6530999
Ferry fare 1 pound. Passenger fare table
Second, the bus fare table
1, compact car 4 14.5 yuan (including a driver ticket 4 1.5 yuan);
2. Bus (more than 25 seats) 604.5 yuan/vehicle (including driver's ticket 4 1.5 yuan);
3. The truck shall be charged according to the model, goods and tonnage.
3.0, overrun car billing
(1) Extra-long vehicles with a length (including cargo length) exceeding 25m shall be charged at twice the normal vehicle charging standard;
(2) Extra-wide vehicles with a width (including the width of goods) exceeding 3m shall be charged at 1.5 times of the normal vehicle charging standard;
(3) The above-mentioned super-long and super-wide vehicles are charged at 2.5 times the normal vehicle charging standard.
What is the timetable for departure and the process of purchasing tickets at the port?
A. Car ticket purchase process: ticket purchase (inside the weighing house) → security check → waiting area.
B, truck ticket purchase process: Nangang: go through the collection procedures → weighing → ticket purchase → security check → waiting for the gate.
Beigang: Weighing → Ticket Purchase → Security Inspection → Waiting Area.
Address of Nangang and Beigang
Address of Nangang: Nangang Wharf of Binhai Avenue Railway in xiuying district, Haikou;
Beigang Address: Xuwen Beigang Wharf (next to Nanshan Village) Railway.
Frequently asked questions: Children's cross-sea expenses
Children under 1.2 meters are free, and children under 1.2- 1.5 meters need to buy half a ticket. An adult can only take two free children under 1.2 meters, and more children need to buy half a ticket.
1.2- 1.5 meters children need to buy half a ticket, 1.2 meters children are free (individual passengers need to show their valid ID at the ticket window of the passenger station, and car passengers can select "Children are free" and fill in the information on the WeChat ticket purchasing interface). If there is no ID card, you need to provide the child's name, gender and date of birth. 1.2 meters below an adult can bring two children free of charge, 1.2 meters above children need to buy half a ticket.
Can I take my pet dog across the sea?
Yes, passengers with pet dogs, please fasten the leash and put on the muzzle after security check.
Can I cross the sea if I have lost/forgotten my ID card?
The port has a free temporary id card handling point. Passengers who forget to bring their valid identity documents can consult and apply for temporary identity certificates for free.
How to invoice?
Tickets are invoices. If it is reimbursement, the ticket should be properly kept. Passenger drivers who buy tickets online need to go to Nangang and Beigang windows to buy paper tickets (and return the reserved electronic tickets at the same time) if they want to issue invoices.
Can I change my ticket?
Unshipped tickets (including WeChat e-tickets) are valid 12 hours before and after sailing, and other flights can be changed. This port supports change of sign. Please note the following:
1. Vehicles and passengers who have not checked in before sailing can only change their tickets once, and the change is free.
2. If you purchase tickets on WeChat, you can change them on the WeChat platform. If you have already taken a paper bus card, you can change it in the card-taking window;
3. If you buy a ticket at the ticket window, you can change it at the ticket window;
4. The refund fee is charged according to 5 yuan/Passenger and 30 yuan/Car. The refund amount will be returned to the original payment account within 0-7 working days.
5. Changing the visa can only change the voyage of the same trip.
6. If you have signed in, you can't change your ticket.