1. power supply: this is the basis of power service, ensuring stable and reliable power supply to residents, commercial and industrial users. This includes traditional grid power supply, renewable energy power supply (such as solar energy and wind energy) and power supply provided by standby generator sets.
2. Electricity charge management: including electricity charge calculation, billing, meter reading (remote automatic meter reading technology is adopted in many places now) and electricity charge collection service. Users can pay their electricity bills in various convenient ways, such as online payment platform and State Grid APP.
3. Capacity expansion service: provide a series of power utilization processes such as power application, design and construction, and power acceptance for newly installed and expanded users.
4. Power supply technical scheme: provide power supply technical scheme for power distribution room for users' power facilities to ensure safe and efficient operation of power facilities.
5. Technical support and maintenance: including equipment inspection, routine maintenance, fault repair, technical support consultation, etc. To ensure the normal operation of power equipment and systems.
6. Energy-saving services: provide guidance, inspection and technical services for safe and economical use of electricity to help users improve energy efficiency.
7. Consultation service: Answer users' electricity problems and provide consultation on electricity policy, electricity price information, energy conservation and emission reduction.
8. Special services: customized services provided for special users or special situations, such as safety guarantee for important users and priority power supply in emergencies.
9. Universal power services: It is a social responsibility to ensure that all users can get basic power services at reasonable prices, which is usually implemented by the government and power companies.
10. Service commitments and specifications: For example, the "Ten Commitments" of State Grid Corporation of China cover the commitments on power supply reliability, voltage qualification rate, service attitude, complaint handling and other professional specifications such as "Ten Prohibitions" for employee service.
These services reflect the extension of power supply from basic transmission to technical support, customer service, energy management and other dimensions, aiming at meeting the diversified power demand of users and improving service quality.