1. mail inquiry: you can find the details of the order number and consultation question in the previously paid confirmation mail.
2. Return to the consultation record page: on the record page of the previous paid consultation, you can see the detailed information of the previous consultation questions. You can log in to the account of the consultation platform and find your previous consultation records in the historical consultation question records.
3. Contact customer service: If you can't find the consultation record through the above methods, you can contact the customer service of the consultation platform, provide the order number, payment screenshot and other related information, and explain your situation in detail for further help and guidance.