Responsibilities of the front desk customer service reception 1
1 responsible for the company's front desk reception and telephone transfer;
2. Send and receive letters, newspapers, documents, etc.
3. Update and manage the employee's contact information such as mailing address and telephone number in time;
4. Complete other transactional work assigned by superiors.
Job responsibilities of front desk customer service reception 2
1, responsible for daily customer reception, establishing file information for customers and inputting it into the computer system;
2. Understand customers' needs and divert customers to corresponding consultants or nursing staff;
3. Handle customer's telephone consultation and register reservation information for customers;
4. Participate in brand research in the project and participate in brand research interviews;
5. Skillful use of office tools such as WORD/EXCEL and Internet;
6. Responsible for managing the office supplies at the front desk, keeping the front desk area clean and bonsai plants maintained;
7, responsible for completing other work assigned by the leadership;
Front desk customer service reception job responsibilities 3
1. Answer after-sales and pre-sales customer calls, handle customer inquiries, place orders, input and sort out information.
2. Statistics of sales data, screening, sorting and reporting of sales data;
3. Responsible for the management, classification, sorting, filing and storage of the company's sales contracts and other documents;
4. Part-time administrative front desk work, daily reception, express delivery and office environment maintenance.
5. Complete other tasks assigned by superiors.
Front desk customer service reception job responsibilities 4
1, responsible for the reception of customers' calls and visits and the reception of the management office, and maintaining the order and cleanliness of the lobby.
2. Be responsible for customer complaints, repair reports, help and consultation, and provide answers, feedback and follow-up visits to complaints reflected by tenants, so as to achieve customer satisfaction, and make records and report them to the leaders for approval;
3. Be responsible for all expenses in the park (including water, electricity, property management and paid service fees), and recover them regularly according to the monthly receivable list.
4. Be responsible for issuing all kinds of announcements, notices and other documents in the park, posting bulletin boards in the lobby, and updating the announcement contents at any time;
5. Responsible for the collection and custody of customer files, management office documents, records and service contracts in the park;
6. Keep customer secrets strictly, and do not disclose relevant customer information without permission.
Responsibilities of front desk customer service reception 5
1. Receive visiting customers and answer consultation calls;
2. Print the quotation for the customer and use the system to complete the order;
3. Follow up customer orders and answer customer inquiries.
Responsibilities of front desk customer service reception 6
1, responsible for the collection, acceptance, transmission, follow-up, feedback, data statistics and archiving of customer information in the service center.
2. Accept customer service requirements, track the handling process and pay a return visit in time.
3. Receive customers' visits and provide information consulting services.
4. Establish and update customer information files, and establish and maintain good customer relations. .
5, service center meeting room, negotiation room and office health supervision and maintenance management.
6. Be proficient in the emergency handling process of emergencies and do a good job in emergency handling.
Responsibilities of front desk customer service reception 7
1, answer the phone politely, manage the official micro-signal to reply the information in time, and divert the business for the intended customers;
2. Briefly introduce the venue facilities and regulations, and make reservation instructions;
3. Manage venue lockers, distribute recycled keys and do a good job of registration;
4. Solve customers' questions in the service process in time, and initially handle customer complaints.
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