Placement system: Set different shifts to cover different time zones around the world. According to the time zone of the target market, ensure that customers can contact customer service personnel during normal business hours.
Recruit global employees: Recruit customer service personnel from different countries and time zones. This can ensure that the customer service staff can provide services to customers at any time.
Automatic reply system: Establish an automatic reply system, such as a chat robot, to solve some common problems of customers. This will help to improve customer satisfaction, especially when the customer service staff is not online.
Call back reservation service: provide call back reservation service, which is convenient for customers to make an appointment for customer service to call back at their convenience. In this way, customers can choose a time that suits them and ensure that the customer service staff is online.
Message system: when the customer service staff is not online, a message system is provided for customers to leave questions and contact information. Customer service staff can check the information at work and reply to customers.
Flexible working system: employees are encouraged to adopt flexible working system, allowing them to arrange their own working hours to meet the needs of different time zones.
Training and resources: Provide sufficient training and resources for customer service personnel to quickly solve customer problems and improve efficiency.
Monitoring and analysis: monitoring customer service workload and customer satisfaction, analyzing data to optimize the working hours and distribution of customer service personnel, and better solving the time difference problem.
Finding an experienced customer service outsourcing company can help match customer service personnel and supervise their work. Save time, effort and worry!