What are the job responsibilities of car customer service?

Departmental distribution of automobile 4S stores: Sales Department-Marketing Department-Customer Service Department-Accessories Department-Maintenance Department-Purchasing Department-Finance Department-Office-Technology Department-Quality Inspection Department-(Boutique Department)-(Business Department).

Responsibilities of customer service department: mainly responsible for "one-stop" service procedures, providing customers with after-sales inspection, licensing and other services, managing the file management of customer contracts, vehicle files and other materials, and providing customers with repayment data and information inquiry services. Able to operate customer relations department independently and be good at handling customer complaints.

1. Pay a return visit to customers, handle opinions and improve satisfaction.

2. Management process monitoring and performance evaluation.

3. Customer information management. 1. Accompany the customer to deliver the car and complete the customer satisfaction survey; 2, statistics and sorting customer files, scientific management; 3. Pay a return visit to understand the customer's satisfaction with the company's services, analyze and sort out, and issue an analysis report; 4. Communicate and coordinate the quality tracking results with department heads in time and make effective improvements; Responsible for 5S work in customer lounge; 5, responsible for providing customers with drinks, newspapers, television and other services; 6. Be responsible for answering customers' questions about service items, spare parts and quality products. Consulting treatment depends on where you work, it should be between 800-2000, plus business commission! 1. Accompany the customer to deliver the car and complete the customer satisfaction survey; 2, statistics and sorting customer files, scientific management; 3. Pay a return visit to understand the customer's satisfaction with the company's services, analyze and sort out, and issue an analysis report; 4. Communicate and coordinate the quality tracking results with department heads in time and make effective improvements; Responsible for 5S work in customer lounge; 5, responsible for providing customers with drinks, newspapers, television and other services; 6. Be responsible for answering the company's inquiries about service items, spare parts and quality products.