Do the staff of the examination and approval bureau have the obligation to inform ordinary people of policies they don't know?

Have an obligation. According to the provisions of the Civil Law, when performing official duties, the staff of the examination and approval bureau have the obligation to provide the applicant with relevant policies, regulations, operational procedures and other information to assist him in completing the procedures of declaration and approval. At the same time, they should also promptly respond to the applicants' inquiries and questions, answer relevant questions and provide necessary help and support. The examination and approval bureau is mainly responsible for accepting all kinds of investment policies, tax policies and all kinds of license applications, such as consultation, clarification, data release and information release.