In order to implement the notice of the State Food and Drug Administration of the United States on printing and distributing the telephone number "1233 1" and the implementation measures for system construction (No.[20 1 1] 162 of the United States Food and Drug Administration), our province
First, the principle of "1233 1" telephone system construction
The telephone system of "1233 1" in the food and drug supervision system of our province follows the principle of "unified planning, hierarchical construction and territorial management" stipulated by the State Bureau.
Second, the preparations for opening the "1233 1" telephone.
(a) the provincial bureaus in accordance with the "State Food and Drug Administration Complaint Telephone" 1233 1 "system construction technical scheme" and the Ministry of Industry and Information Technology "Notice on the allocation of the national unified public service telephone number of the Ministry of Industry and Information Technology" (Ministry of Industry and Information Technology Dianguanhan [20165438] No.257) (Annex 2)
(2) After the provincial bureau completes the filing work before opening the "1233 1" telephone in our province, the municipal (state) bureaus can directly contact the local communication operators (telecom companies) to connect the "1233 1" telephone.
Three. Function range of "1233 1" telephone
The main function of "1233 1" telephone is to accept complaints and reports on illegal acts in the process of scientific research, production, circulation and use of drugs, medical devices, health foods and cosmetics, as well as food safety in catering services. The telephone service object of "1233 1" is the public inside and outside the province.
Four, "1233 1" telephone system construction organization and leadership, construction steps and operation management.
(a) set up a special office space, open the "1233 1" telephone (dedicated), the inspection team (detachment, brigade) and other relevant departments (divisions, teams) assign special personnel to take turns to be on duty, and the personnel on duty are equipped with 1-2 people on each telephone, and the rotation period is one year.
(2) The duty of the telephone attendant is to record, accept, urge and supervise the complaints and reports on illegal acts of drugs, medical devices, health food and cosmetics in research, production, circulation and use, and food safety in catering services. And can answer general questions. The personnel on duty who intend to take up their posts should receive certain training.
(3) When the telephone number 1233 1 is just opened, it will be parallel to the original telephone number of the unit, and then gradually replace the original number, with a transition period of one year.
(4) According to the model of the National Bureau, the Provincial Bureau actively established the "Complaint Reporting Center of Sichuan Food and Drug Administration" (hereinafter referred to as the "Complaint Reporting Center"). City and state bureaus should also refer to the model of provincial bureaus and establish local "complaint reporting centers".
The complaint reporting center plans to become a fully funded institution.
The functions of the Complaint Reporting Center of the Provincial Bureau are: to be responsible for the unified planning and operation management of the telephone system of "1233 1" in the whole province, to study and formulate relevant major policies and measures, to coordinate and solve important problems in the construction and operation of the telephone system of "123 1", and to provide services for the municipal (state) bureaus.
Verb (abbreviation of verb) Division of territorial management responsibilities
Municipal (state) food and drug supervision departments or complaint reporting agencies are responsible for the answering and management of the "1233 1" telephone within their respective administrative areas. Calls made to Chengdu from all over the country are, in principle, answered and handled by Chengdu Drug Administration, which involves the functions and responsibilities of the provincial bureau. Major, trans-regional and complex complaints and reports inside and outside the province can be transferred to the complaint and report center of the provincial bureau for handling.
Contact: Kai He Tel: 8678586 1