Report the company's work summary 1
Under the correct leadership of the municipal party committee, government and competent departments, and under the guid
Report the company's work summary 1
Under the correct leadership of the municipal party committee, government and competent departments, and under the guidance of Marxism–Leninism, Deng Xiaoping Theory, Theory of Three Represents and the spirit of the report of the 17th National Congress of the Communist Party of China, we will conscientiously implement the spirit of the Third Plenary Session of the 17th CPC Central Committee and the Seventh Plenary Session of the 9th CPC Central Committee, and conscientiously implement the party's line, principles and policies. In-depth practice of Scientific Outlook on Development activities, with "safety, high efficiency, high quality and civilization" as the goal, focusing on water supply services.
First, people-oriented, pay close attention to team building
1. Strong internal quality, set an example. The continuous improvement of the quality of employees in the company is the fundamental guarantee of water supply work. The company pays close attention to team building and always puts the quality education of employees in the first place. The general party branch of the company regards "grasping the leading group and bringing the team well" as the top priority of party building work and attaches great importance to the self-construction of the leading group. While paying close attention to the construction of party style and clean government, it also promoted the integration of workers, young people and women to create a "standardized party branch", further improved the original rules and regulations, and put forward that "leaders and party member cadres should do what workers are required to do first". Leaders and party member cadres should set an example in the construction of three civilizations.
2. Party style and clean government building and anti-corruption building have been carried out in depth. Adhere to education, and constantly improve the anti-corruption awareness of party member among managers at all levels. The general party branch and branches of the company adhere to the system of "three meetings and one lesson", and the company's meetings and conferences often review the "four disciplines" and "eight requirements" and often sound alarm bells to prevent delaying the opportunity. Adhere to democratic management and scientific decision-making Conduct repeated research and demonstration on the company's business policy, development planning, capital operation, selection of management personnel and use of large amount of funds, and implement collective discussion and decision by the team according to the principle of democratic deliberation. Establish and improve the system and implement the responsibility. The company signed the Responsibility Letter of Beiliu Water Supply Company for Implementing the Party's Work Style and Clean Government Construction and Anti-Top-ranking Project with various departments.
3. Continue to set up the quality education school for citizens of Beiliu Water Supply Company, set up the corresponding work leading group, and formulate the 20__ year study and training plan and the implementation plan of the 20__ year study and training plan of the Municipal Water Supply Company, stipulating that Tuesdays and Fridays are the study time for all cadres and workers of the company, and distribute more than 0/000 copies of study materials. A training course on "Four Supervision Systems" was held and a publicity column on "Four Supervision Systems" was launched.
4. Create a relaxed learning environment and establish a long-term mechanism to motivate employees to learn. We have subscribed to 22 kinds of newspapers, magazines and learning publications for employees to learn and read.
5. At the end of this month, the female employees of the company went to the city family planning station for gynecological examination, and the gynecological examination rate reached 100%.
Two, in-depth study and practice of Scientific Outlook on Development, and constantly improve the concept of water supply service.
1. This year, with the deployment of Party committees, governments and superiors at all levels, the activities of studying and practicing Scientific Outlook on Development were carried out. Through organizing study, discussion and writing experience, employees have a higher understanding of the concept of urban water supply service and enhanced their sense of service and responsibility.
2. Constantly improve the management system, reduce consumption and increase efficiency, on the one hand, strengthen transportation management, and reduce water supply costs and water losses; On the other hand, strengthen meter reading fees; Furthermore, strengthen the inspection of organs and individuals, especially the inspection of water users such as bathing, catering, car washing and tourism.
3. Strengthen internal control mechanism and improve service quality. First, constantly improve and perfect the management system; The second is to set up a water supply monitoring brigade. Through regular and irregular forms, the study and work of each post have been inspected 100 times, which has continuously improved the service quality of water supply enterprises.
Third, always pay attention to safety in production to prevent safety accidents.
For a long time, the company has attached great importance to the work of safety in production, set up a leading group for safety in production, and comprehensively implemented various work measures for safety in production. Especially in the recent frequent heavy rainfall, the company leaders attach great importance to it, are highly vigilant, earnestly strengthen leadership, and comprehensively prevent safety accidents.
Report the summary of the company's work II
According to the Notice of Guangdong Provincial Communications Department on Doing a Good Job in the Annual Review of Waterway Transportation Industry in 20_ (Guangdong Assignment Word [20_ 23]), Provisions on the Administration of Domestic Ship Transportation Business Qualification (Ministry of Communications OrderNo. 1 in 20_) and other related documents, it will start fromNo. 1 in 20 _ and end on April 30. Conduct an annual review of the waterway transportation (service) enterprises and registered ships in the city for 20 years. As of April 30, 28 water transport enterprises in the city operated 378 ships, and 3 14 ships were inspected annually, with an annual inspection rate of 85%; Among the 64 water transport service enterprises in the city, 59 have passed the annual review, and 5 have failed the annual review, with an annual review rate of 92%, the highest over the years. In this year's annual review, we mainly did the following work:
First, strengthen leadership, elaborate organization, and conscientiously study and implement the annual review rules.
Annual review has always been a policy, and the workload is very heavy. The leaders of the Ministry attached great importance to it, and timely organized relevant personnel involved in the annual review to learn the spirit of the Regulations on the Administration of Domestic Ship Operation Qualification and the Notice on Doing a Good Job in the Annual Review of the Waterway Transportation Industry in the Province for 20 years, to learn relevant laws, regulations and rules, to conscientiously summarize and analyze the annual review work over the years, and to clarify the specific practices and working procedures of the annual review work this year in combination with the actual situation in our city. Designate a special person to be responsible for the annual review, and at the same time, forward the Notice of the ministries and agencies on doing a good job in the annual review of the waterway transportation industry to the county (city, district) Transportation Bureau and the waterway transportation (service) enterprise units, so that all relevant units can further clarify the importance and significance of the annual review and lay a solid foundation for the successful completion of the annual review of the waterway transportation industry in 20_.
Two, increase policy propaganda, and create a good atmosphere for annual review according to law.
In recent years, due to the sluggish water transport market, the poor operating efficiency of transport enterprises and inadequate enterprise management, the annual review failed to attract the attention of transport (service) enterprises and ship operators, and some enterprises and shipping companies were unwilling to conduct annual review, which had a certain impact on our established annual review, especially the fleet in Wuchuan City. These fleets are large in number, small in tonnage, scattered and difficult to manage. In view of this kind of problem, we, together with Wuchuan Municipal Transportation Bureau, sent personnel to each fleet to organize the leaders of each fleet to hold an annual review meeting, and repeatedly publicized the spirit of the policy documents of the ministries and agencies, so that waterway transportation (service) enterprises and shipping units fully realized the importance of this work, improved their consciousness of annual review according to regulations, and educated most enterprises and units to participate in annual review on time and as required through law.
Three, in strict accordance with the annual policy, determine the industry management authority.
The goal of this annual review is to consolidate the achievements of the rectification of the shipping market over the years, further standardize the order of the waterway transportation market, and promptly correct and investigate violations of laws and regulations. For water transport (service) enterprises and shipping units that have not participated in the annual review or refused to accept the annual review within the prescribed time limit, a written notice shall be issued in accordance with the relevant water transport laws and regulations, and it shall be handled within a time limit. Those who fail to conduct annual review within the time limit shall be punished accordingly until their business qualification is cancelled. For example, Zhanjiang Air China Shipping Co., Ltd., Zhanjiang Dongtai Freight Forwarding Co., Ltd. and Mazhang Mingshun Shipping Co., Ltd.. Despite our repeated urging, we still failed to fill in the transportation statistics, handle the annual review and pay the transportation management fee as required. Accordingly, we will investigate it with the industrial and commercial departments and order it to suspend business for rectification according to law. If the rectification effect still fails to meet the requirements, its business qualification shall be cancelled.
Fourth, the existing problems
(a) some enterprises ship management, liaison and equipment management personnel are not in place, the organization is not appropriate, and the annual inspection work is not paid attention to, which is easy to cause the ship to fail to conduct the annual inspection on time.
(2) The vast majority of uncensored ships are long-term fixed-point operators of long-distance routes in a certain area. Due to the lack of supervision by the water transport law enforcement departments in the surrounding areas, they failed to return to Hong Kong for annual inspection in time.
(3) The service enterprises are small in scale, lacking professional management and technical personnel, and the quality of employees is low.
(D) The market order of water transport service industry is rather chaotic, illegal operations occur from time to time, and unlicensed service enterprises still exist.
(5) The fluky behavior of water transport service enterprises to evade payment and illegal operation has always existed.
Verb (abbreviation of verb) views on future work
(a) continue to strengthen the supervision of unaudited enterprises and ships, increase the intensity of enterprise qualification inspection, complete the annual audit within a time limit, promote the standardization of internal management of enterprises, improve the importance of enterprises to the annual audit work, and ensure the smooth progress of the annual audit work.
(2) Strengthen the coordination and cooperation of maritime affairs, ship inspection, industry and commerce departments, strengthen the inspection of water transport service industry and operating ships, put an end to the business behavior of ships without certificates and expired licenses, and urge ship operators to consciously abide by the law and operate with certificates.
(three) strictly control the market access, adhere to the principle of "reasonable layout and orderly competition", and enterprises that do not meet the requirements of business qualifications are not allowed to enter the market.
(4) In strict accordance with the provisions of the annual review, any service enterprise that does not meet the requirements shall not pass the annual review. Take this annual review as an opportunity to ban a number of illegal enterprises and purify the market environment of water transport services.
(five) to strengthen the daily supervision of the service industry, the implementation of dynamic tracking management of enterprise business behavior, found problems, immediate rectification, to eliminate illegal activities in the bud.
Report the company's work summary 3
Looking back on my work in the past 100 million years, with the support and help of the company leaders and colleagues, I have been strict with myself and completed my work well according to the company's requirements. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. Now let me sum up my work in the past year.
First, the daily management of the office.
The office is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management institution under the direct leadership of the general manager's office, a hub that connects the preceding with the following, communicates the inside and outside, coordinates the left and right, and contacts all directions, and is the center to promote all work towards the established goals. The work of the office is complicated, and some useful information and data should be provided for decision-making in drafting documents, providing research materials and quantity. There are document processing, document management, document approval, meeting arrangement, welcoming and sending, and car management. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.
1. straighten out the relationship and handle the relevant documents of the company. At the beginning of its establishment, almost all the work was started from scratch, and relevant procedures and certificates needed to be handled. I took advantage of my many years of working in the department, my familiarity with the department and my harmonious interpersonal relationship, and actively handled various certificates for the company. Through many efforts, it only took me more than a month to complete the certificate, project procedures, property rights certificates and so on. Give full play to the coordinating role of comprehensive departments. Keep abreast of the situation and provide basis for leadership decision-making. As an enterprise, land delivery is the top priority. Because the demolition is closely related to the development progress of our company, in order to obtain the land as soon as possible, the company set up a land delivery working group. As a member of the team, I used all the favorable resources to take effective measures to communicate with the relevant personnel of the demolition office and other units, and timely fed back the demolition information, work progress and problems I learned to the general manager's office. The leaders of the company grasped the progress of the demolition work in the shortest time, and further arranged the delivery work on this basis.
3. Actively respond to the company's call and conduct in-depth market research. According to the requirements of the company's office meeting, I made a detailed market survey on the current real estate development, housing rental price, market demand and development trend. I went to the departments of land, construction and housing management to learn more about the data indicators of real estate development in recent years, and visited some commercial departments, such as gardens, gardens and residential quarters, to investigate the rental and sale of these properties. Based on the location advantage of 1, this paper puts forward the personal idea of "giving priority to commerce, supplemented by housing, highlighting location and making overall plans".
4. Do a good job in company copywriting. Draft comprehensive documents and reports, be responsible for recording, sorting and refining the minutes of office meetings, and be responsible for the implementation of relevant resolutions of the meetings. Earnestly receive, register, distribute, print and supervise the relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of established rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.
5. Implement the personnel and labor management of the company. Organize and implement the company's labor, personnel, salary management and employee attendance control and supervision, sign labor contracts with employees according to the personnel management system, and go through the formalities of paying social security (endowment insurance, unemployment insurance, medical insurance) at the labor management department according to relevant regulations. Reflect the standardization of the company and solve the worries of employees;
Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, dormitory supplies, labor insurance benefits and other commodities of the company. After the completion of office decoration, the configuration of office supplies, communications, photocopiers, computers and other equipment was completed in May according to the examination and approval authority. Do a good job in registering the company's communication fees, hospitality fees, utilities, vehicle use and gifts, and verify the use standards in strict accordance with the procedures;
Do a good job in logistics service for meetings of the company's board of directors. During the meeting of the board of directors, the board of directors should carefully arrange the venue layout and accommodation. Implement the pre-meeting preparations and meeting materials for various meetings.
Second, strengthen self-study and improve professional level.
Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past year. After continuous study and accumulation, I have gained office work experience and can handle all kinds of problems in my daily work with ease. After one year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
Three. Existing problems and future efforts
Over the past year, I have been able to work conscientiously and creatively, and I have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects: First, the office director is a new post for me, and I have been groping for a lot of work while doing it, so that I can't do it with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my theoretical level is not suitable for the requirements of the company.
In the new year, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to do it: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Third, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.
Report the company's work summary 4
Time flies like a meteor, fleeting. I have been working in the company for four months. I remember I joined the company at the end of July on a hot summer day. At that time, I was not familiar with the workflow, business and environment of this work. But after several months of exercise, with the careful guidance and help of leaders and colleagues, I have made a lot of progress.
Although the technical content of this job is not high, it needs diligence and care. Many new problems will appear in our daily work, so we need to keep learning and solve them in the first place. This requires an open mind to learn from experienced colleagues, sum up experience, and constantly improve their business level and professional skills. We should also constantly "recharge" ourselves with the help of related books, increase the management knowledge of librarians, and conscientiously implement them in daily life for future use. Now I will summarize my work since I joined the company as follows:
First, the main work summary:
1, clear goals, clear thinking, do a good job.
The job of a warehouse manager can be summarized into three words: receiving, managing and issuing. These three words seem simple, but they must be truly in place, complete and perfect. Every warehouse keeper needs to keep a clear head in his work, carefully check the information on each document, and check it accurately according to the document, so that the document corresponds to the real thing one by one. To this end, in order to improve our warehouse management skills, Director Yang gives us warehouse skills training every day. In order to do a good job in this area faster and better, we always set an example and give on-site guidance. We can sort out and count all the physical objects at any time, put all the materials in different areas as required, and pay special attention to the related problems in the distribution process, so that we can find the physical objects quickly and accurately and improve my work efficiency. Make all materials have accounts to check and evidence to follow. Please check the safety stock at any time. In order to know the goods at any time, you should always answer the number of pieces of any steel mold and specify the storage place. Do a good job of inventory at any time and keep the data in your mind accurately to facilitate your work.
2, follow the principle, adhere to the principle of loading before unloading, first in first out.
These two principles are always implemented in our daily work flow, and they are also the principles that each of us must follow. Of course, sometimes you can be flexible to meet the needs of your work. For the goods in the freight yard, we always send high-grade goods first, and then send new goods according to the old and new levels.
3, fulfill their duties, adhere to high standards, improve service quality.
When loading and unloading goods, you must check the documents of various steel mills, verify that each item on the documents corresponds to the delivered goods one by one, and the official seal of the company and the signature of the agent are complete before proceeding to the next step. Be sure to find out the location, model and quantity of the goods before loading and unloading them. In order to have a clear goal when dispatching cranes and to load and unload goods in an orderly way, we should also clearly inform customers of the specific situation of loading and unloading goods, so that customers can know fairly well. After loading and unloading the goods, check whether the loading and unloading procedures on the documents are complete. If all the stamp and signature procedures are complete, you can give it to the customer and leave safely. Let customers be happy and return with satisfaction.
Second, the experience and lessons:
1. Summarize the daily work.
This is very important. I remember when I first came here, I was very confused and confused about my work every day. So the supervisor recommended me to keep a diary every day to summarize my work flow and shortcomings. This method really helped me a lot and benefited me a lot in my future work.
In the busy work, we should not only have the spirit of selflessness, but also go back and make a summary at any time. Review the completed work, carefully check every detail, summarize and analyze the work experience, and summarize how to effectively use time, improve efficiency, and make the work procedural, systematic, orderly and streamlined. Thus, by going up one flight of stairs will enter a new realm and open a new chapter. In order to help you speed up your work in the future.
2. Learn to listen more, ask more questions, learn more, think more, communicate more, and learn to empathize.
Each of us is in a big social family. If we want to be happy all the time, we must establish good and harmonious interpersonal relationships. This is also the key link for us to do every job well. When things are unfair, you can put yourself in the other person's shoes, so that you can get along well and finally win the hearts of the people and gain benefits.
3. Strengthen safety awareness, keep the warehouse clean at any time, and create a good working environment for yourself.
In warehouse management, we should first do a good job in the storage and safety of goods in the warehouse, record the goods in and out and inventory in detail, and pay attention to the general trend of goods sales. Ensure the safe storage of inventory goods. Do a good job in personal and property safety inspection at any time to ensure that you work in a safe environment and pay attention to safety at work. Without safety, there is no interest.
There are still many defects in the work, such as indecision, indecision, carelessness and lack of vigilance.
I made many mistakes because of carelessness, such as not taking my key when I opened the door and not closing the window when I locked the door. Failing to ask the leaders for advice in time for things that can't be obtained, mistakes emerge one after another. Lack of professional knowledge and weak comprehensive potential. In the future, I will study hard and correct, and strive to build a perfect self.
Third, the main work plan for next year:
1. In the future, I will continue to implement the company's various management systems, continue to be down-to-earth, diligent and earnest, and strive to complete all the work. Consciously and actively do a good job in every job, face up to your own work, take responsibility bravely, and remind yourself in time not to forget the responsibility of work, whether it is busy or leisure. Unite colleagues at ordinary times and safeguard the interests of the company. Continue to deal with work with a vibrant mental outlook every day.
2. Keep learning and improve yourself. To learn professional knowledge, we should not only consult experienced colleagues, but also master more theoretical knowledge through book knowledge and apply it to practice. Break the single learning mode and develop into diversified and comprehensive high-quality talents to meet the needs of social modernization.
In short, reviewing the past is to better cope with the future. During this period of time, my continuous progress can not be separated from the careful care and guidance of the leaders, but also from the strong support and cooperation of my colleagues. I will make unremitting efforts to do better in the past, and I will prove it with actions. In order to adapt to the development of enterprises, strive to improve their professional skills and business level, seriously study the company's various management systems, and do every job assigned by the leaders with a dedicated attitude, that is, give play to their own light and enthusiasm in ordinary posts!
Report the company's work summary 5
I do telemarketing in _ _ Investment Management Co., Ltd., which is the first bucket of gold I earned in my life. I will never forget this process.
In today's era, telephone, as a fast, convenient and economical communication tool, has become more and more popular in consultation and shopping. Modern life pursues fast pace and high efficiency, and telephone sales should also be born. Telemarketing refers to selling products and promoting the company's business by telephone. Telemarketing requires salespeople to have good speaking ability, clear expression ability and certain product knowledge. As a convenient, fast and economical modern communication tool, telephone is becoming more and more popular. Modern life pursues fast pace and high efficiency, and telemarketing, as a new fashion, is entering thousands of households.
A brief introduction to telemarketing work
Our company mainly serves precious metals investment. This company is relatively large, with more than 100 people. It should be considered as a medium-sized company. The company is mainly composed of two departments: telephone sales department: about 100 people, mainly engaged in sales work. Technology Department: Mainly engaged in information services, such as: analyzing all kinds of gold and silver information, domestic and international gold prices, international major events information, etc. Our main job is to contact the customer and let him open an account in our company for gold and silver trading. We can give him all kinds of information and market analysis in this respect. The general workflow is that we look up relevant customers through the internet, call the person in charge, sell our service to him, and provide him with a free user account for a month's trial. If the customer is satisfied, the two sides will cooperate to invest.
Second, the specific work situation
In the company, it takes the form of group work. There are almost ten people in each group, and there is a team leader. Everyone has been assigned a task, and every month there are hard targets to complete, and a commission reward will be given according to each 80 yuan. When our new employees are assigned to various groups, the team leader will send us a list of customers' telephone numbers, which is collected online by the staff in charge of telephone inquiry in the group. Then, the team leader will give us a dialogue sheet, mainly writing examples of how to communicate with customers, such as: Hello, I'm from Tianjin Da Lian Precious Metals Co., Ltd., my name is Si Xing, and I'll call you today. This Saturday, I was on Station Avenue in Wenzhou. Every day, our job is to visit and make phone calls one by one according to the phone list found on the Internet. On average, there are almost 100-300 calls every day. The main content of the telephone call is to introduce our products and services. I hope customers can become customers of our company, give them a simulated account, and ask them to try our products and services for a month. If the customer is satisfied, they will go through the next real procedure. Although life is not difficult, I have encountered many unexpected troubles in my practical work.
First of all, colleagues who collect information find the telephone numbers of many enterprises online, but some can't get through or the numbers don't exist. This is very common. Secondly, the other customer service staff answers the phone. Maybe they often answer such calls, so they always try their best to perfunctory you and send you away, such as going to work, or having no time, and are not interested in this aspect. Anyway, they just want to send you away as soon as possible. Finally, the other side has a bad attitude. I think this kind of sales call should be answered frequently, but you can't treat us with such a bad attitude! However, you will also meet some qualified people who will refuse you in a friendly way, or don't want to do it for the time being, and then contact you when you want to do it later.
My team leader often tells me: "Call as many times as possible every day, so as to find potential willing customers and get benefits." At the same time, she also asked me to list the names of users who are interested in the products separately, and then call each other back every two days, which would be better. Because telemarketing is a bit like waiting for a rabbit, or in layman's terms, it is to beat a mouse. In addition to good eloquence and communication skills, our own luck is also very important, because it is possible that the other party urgently needs your products and services, but can't find them. At this time, when you make a phone call, the other party will be very excited to cooperate with you, and take money to open an account, activate the real warehouse account, and communicate with those interested customers repeatedly. He is likely to be moved and finally decide to cooperate with you. Of course, telemarketing has great advantages for boys, because boys may be better at communicating with others. Because it is a male boss, if you don't do it in time, the other party will patiently talk to you for a few minutes. Maybe in these few minutes, the opportunity will come. At the same time, the more phone calls we make, the more potential opportunities we have, because in society, with a product, there will definitely be people in need. Just tell him the news and let him decide whether to buy your product or service.
Third, problems in the work.
After a period of telemarketing, I found myself having some minor problems. For example, the efficiency of making a phone call is not high, and the goal of making a phone call cannot be completed on schedule. Also, sometimes I call several times in a row, and the other party either refuses you. If you meet someone with a bad attitude, you may be scolded by the other party without saying a word. At that time, my mood will be very bad and I will be in a good mood.
Later, I came up with a solution to the problem. Before I make a phone call every day, I will make a schedule, such as making several phone calls today, making several phone calls in the morning and making several phone calls in the afternoon, all of which are listed in detail, so that I can clearly know how much work I have to do today. Secondly, after every ten phone calls, I will stop to adjust my mood. If I feel depressed, I will try my best to motivate myself to continue.
Fourth, work experience.
Every day after coming to the company, we have to make more than 100 calls all day with the latest telephone bill of the team leader. Sometimes we suddenly feel bored, because the things on the phone bill are a bit illusory, and you don't know when the customer will cooperate with you. This period is also the most difficult period. The team leader said to me, "If you don't work hard today, try to find a job tomorrow.". Being able to survive in the company and create benefits for the company, yes, I thought about it, and the team leader was right, so I revived my fighting spirit and chatted with customers. In short, I made customers feel a sense of identity, peace of mind and security. Only in this way can he believe that you are not a liar or a bad person, but you are just a business partner and a trusted good friend. Only in this way can you get it.
Through a period of telemarketing, my eloquence has been greatly exercised, and I will not be afraid when chatting with strangers. My communication skills have been greatly improved, and I will work hard.