1. Contact the customer service hotline in RT Mart directly, and provide the shopping card number, binding information, purchase time, inquiry card balance and consumption record.
2. Log in to official website, RT Mart, and follow the prompts to enter the binding information of the shopping card for inquiry, so as to view the balance and consumption records.
The disappearance of the binding amount of RT Mart shopping card may be caused by the exhaustion of the balance in the card, the expiration of the card, the damage of the card, the failure of the shopping card system, etc. If this happens, it is suggested to contact RT Mart customer service hotline or official website for inquiry and handling.