What questions do customers often ask about 95598?

Hello, if you just want to know some information that customers often ask. Usually it's not that complicated. Of course, as long as electricity is involved, there will be. As long as there is electricity, there will always be customers asking questions.

Frequently asked questions. Power failure, query the electricity bill for the current month, and have objections to the electricity bill.

1. Power failure: A: Single power failure. Usually, when the phone comes in, it will say, "The neighbors have electricity, but my house has no electricity. Can you ask the master to check it? "

B: Some residents have no electricity. Usually, they call in: "My family lives at XX, XXX Road. Some of them have electricity while others don't.

2: planned power outage. When the phone comes in, it will say, "Why is there no electricity when you get up in the morning? What is the reason?

electricity bill

1. A: Inquire about the electricity bill of the current month. Generally, when a phone call comes in, just say "Hello, help me check this month's phone bill. . . "

I have an objection to the electricity bill. Usually a phone call will say, "Why is my electricity bill so high this month?" . There are not so many air conditioners on in summer. . . What's going on here? . . . (Usually someone will ask if someone is stealing electricity. )

C: Arrears of electricity charges. Generally, when a phone call comes in, it will say, "Now that the electricity bill has been paid, when can I reply to the power transmission?"

How to report stealing electricity? Every day. But not much. If the electric meter burns out, the household appliances will be compensated. As long as these problems appear, there will be calls to ask.

Ten calls come in and eight calls are the content above, which is not as complicated as you think. If you want to know how the customer service staff of 95598 answers some sharp questions, all the answers must be handled in accordance with the relevant power law and power business rules. Strange problems also occur every day, as long as there are cases in real life. But if you want to know the problems you often encounter, these trivial things are closely related to life.

Objectively and fairly speaking, in fact, no matter from which angle, the services of power supply companies have improved qualitatively.