20xx years of work:
(1) re-established the canteen of the current vocational school after the handover with the canteen of the head office, which solved the problems such as unclear division of labor, personal work confusion, and decreased employee satisfaction with meals when the transferred employees just took over their new jobs.
(2) Hold regular meetings in the canteen to announce the details of responsibilities for the problems of insufficient dining service and dining dishes raised by employees.
(3) According to the instructions of the leaders, all employees are trained in food safety laws and regulations and industry standards.
(4) Grasp the purchase channels of the canteen, and strictly require the purchased items to have food hygiene licenses and inspection and quarantine certificates from relevant departments.
(5) Tableware used by employees should be disinfected and treated after meals; Food box; Cooking room; Assign a person to be responsible for the hygiene of the pastry room, clean the canteen regularly, and let all employees participate.
(6) Around the principle of "reducing cost and ensuring quality", save miscellaneous expenses on the premise that everyone is satisfied with eating delicious food. Lead all canteen staff to form a good habit of saving invitations and launch a water and electricity saving competition.
(7) Successfully complete the reception tasks of the company, including: the staff representative meeting of the property branch; Workers' Congress of Jian 'an Branch; Singing red and praising the party's style singing competition; Harmony Cup Cooking Competition; Recent () training courses for large and small employees.
(8) During the ordinary holiday-free period of the task-re-eating training class, arouse the working enthusiasm of all the staff in the canteen, complete the reception task and win the recognition of the training staff.
(9) In order to ensure the variety of canteen dishes after winter, employees are organized to pickle all kinds of pickles and reserve them in the storage period of autumn vegetables: white radish, Chinese cabbage, potatoes and carrots.
(10) Develop a sense of ownership in the canteen, so that employees can unite and help each other and help their colleagues on the premise of completing their personal work. The work efficiency is improved, and the working atmosphere of mutual understanding and assistance is enhanced.
Of course, there are still many shortcomings in my personal management, such as:
As for the question of outsiders entering the operation room, I have put up a "No Entry for Idle People" sign in the front and rear operation rooms, but it is still difficult to ban it.
Employees have been working without holidays for a long time, and their enthusiasm is not high in the task of receiving company training courses. At that time, the working time difference of employees was not adjusted in time.
One year's work is coming to an end in a hectic atmosphere, and my personal deficiencies in management need to be improved as soon as possible under the guidance of leaders. I will also actively learn the management knowledge of the catering industry, so that every employee in the canteen can give full play to his personal skills, and let the canteen staff realize the importance of loving their jobs, improving service level and improving food recognition faster and better.
Chapter 2 1. Basic information:
There are xx cadres and workers in the staff canteen and guest house, who are responsible for heavy internal and external reception, staff dining and other tasks. Under the leadership of the Party Committee of the Logistics Department, the Logistics Department and the Life Company, and with the strong support of the leaders of all brothers and workers, we will closely focus on the overall work of the Logistics Department and do a good job in various life services. Up to now, the income, fixed cost, variable cost and profit of staff canteen and guest house are RMB xxx.
Second, the main work since this year:
The staff canteen and guest house in xx is an important part of the logistics life service of the logistics department. Especially in xx, I am responsible for the reception of busy leaders and guests at all levels and the accommodation and life of single cadres and employees in the logistics department. As the "window" units of the logistics department, the work quality of these two units is directly related to the external image of the logistics department and the vital interests of employees. Therefore, we insist on doing a good job in the following aspects:
1, focus on the overall situation and raise awareness. Since the beginning of this year, the production and operation activities and overall work of the transportation department have shown an unprecedented tense and busy scene. In this case, if our work rhythm and various management and living services can't keep up with the excellent situation of the rapid development of the logistics department, we will certainly live up to the trust and support of the leaders of the logistics department, and we will have no face to face the cadres and workers of the logistics department who are struggling hard in the front line of all work.
Therefore, we regard doing a good job in comprehensive services for all kinds of life as an important aspect of implementing the annual goal of the Party Committee and Scientific Outlook on Development, adhering to the people-oriented principle, caring for the lives of workers, and earnestly doing good deeds and practical things for the broad masses of cadres and workers, so that the canteen and guest house for workers can truly become the "home for workers" and the places where cadres and workers are satisfied. In particular, we can closely follow the overall situation of the logistics department, closely contact the actual situation of our unit, and insist on educating employees on "life service is no small matter" and "it is our duty to do a good job in employee reception service", so that everyone can realize the importance of doing their job well ideologically and consciously devote themselves to various service work. Since the beginning of this year, all employees in the staff canteen and guest house have been able to focus on the overall situation of the logistics department and do their best to do their jobs, which has been well received by leaders and employees.
2. Strengthen management and standardize operation. The work of staff canteens and guest houses, often dealing with cadres and workers, involves some specific problems such as eating, drinking and accommodation, and is considered as "thankless work". In this case, we don't regret that although we have done a lot of work, we have not been recognized by everyone, but we have tried our best to do all kinds of services. Since the beginning of this year, we have lived up to the expectations of leaders and cadres and workers. Leaders set an example, strengthen management in all aspects, and constantly create good service conditions for everyone, laying a good foundation for gradually moving towards standardized management and quality service. While doing a good job in various management, we have also done a lot of work in changing business model, changing service attitude and improving service quality. We always adhere to the people-oriented service concept, adopt various service methods, and try our best to provide convenient conditions for cadres and workers, so that we can feel at home when we return to the guest house.
3, unity and cooperation, quality service. The tasks undertaken by guest houses and staff canteens are fragmentary and complicated, but each task is closely related to the overall situation of the transportation department and the vital interests of cadres and workers. In particular, many large and medium-sized foreign reception tasks we undertake are directly related to the external image of the logistics department. Therefore, with the cooperation of relevant departments, we insist on internal unity and cooperation and improve quality services. Especially since this year, guest houses and staff canteens have fewer staff and a larger workload. In order not to affect the normal operation, whenever there are large and medium-sized reception tasks, our internal employees can obey the arrangement of the leaders and go all out to do a good job in reception regardless of industry and conditions. Since the beginning of this year, the canteen has undertaken more than ten reception tasks for more than three tables, but each reception task has been successfully completed, which has won the trust of the leaders of the logistics department and everyone's praise.
We also focus on the dining and accommodation services for single cadres and workers in the logistics department and do a good job. At present, the production and operation tasks of the logistics department are busy, especially for some single cadres and workers who have been working in the front line for a long time. As a logistics service unit, it is our duty to put ourselves in their shoes and let them eat satisfactorily and live comfortably in xx. In order to improve our service, the guest house changed the bedding and sheets for everyone in time, and made the specific service work amiable and clean, so that everyone could live comfortably in the guest house.
In terms of dining, we don't stop at the general level of letting cadres and employees only eat enough, but work hard on service attitude and food quality in strict accordance with the requirements of the leaders of the logistics department. At present, the staff canteen serves three meals a day in the form of buffet, with more than six kinds of staple food and four kinds of non-staple food. Each meal is accompanied by two kinds of meat and two kinds of vegetables, and the soup is palatable. In order to do this work well, the management, service and cooks of the staff canteen are of one mind, and strive to provide satisfactory and high-quality services for cadres and workers wholeheartedly. The staff canteen has also developed weekly recipes and recipes, which are published for everyone's supervision. Due to the new improvement of the food quality and service in the staff canteen, even some residents are willing to take their families to the staff canteen for dinner. In order to facilitate the life of cadres and workers, the canteen provides steamed bread, flower rolls and some halogen products for the families of cadres and workers after busy work, which is well received by cadres and workers.
Of course, although some achievements have been made this year, there is still a certain distance from the requirements of the leaders of the Ministry of Transport and the expectations of cadres and workers. Especially in the new situation of rapid development of logistics department, our work rhythm is not big enough. These all need to be continuously improved in the future.
Third, the future work plan:
First, we should further understand the importance and necessity of doing a good job in comprehensive life service. Strengthening life service is an important measure for Party committees and logistics departments to implement Scientific Outlook on Development, adhere to the people-oriented principle, care about the lives of cadres and workers, and do good deeds and practical things for cadres and workers. Caring for the life service of cadres and workers is actually a political issue and a mass viewpoint. Therefore, we should deepen and improve our ideological understanding, turn our ideological understanding into concrete actions, do everything possible to create good conditions, further run staff canteens and guest houses, facilitate the dining and accommodation of cadres and workers, and make our due contribution to the sustainable development of the transportation department.
Second, we must constantly strengthen management and do a good job in service quality. The next step is to focus on one center, highlight the principle of "two actions", realize three changes and achieve four satisfaction rates. Focusing on a center is to closely focus on the work objectives of the logistics department, closely combine good life service with the overall development of the logistics department, stabilize people's hearts with high-quality services, win people's hearts with satisfactory services, and thus achieve the purpose of rallying people's hearts and promoting development. Highlighting the principle of "two acts" means striving to serve cadres and workers, and doing good deeds and practical things for cadres and workers. Through our efforts, life service has truly become a bridge and link between leaders and cadres and workers in the logistics department. To realize the three transformations is to realize the transformation of thinking mode, management mode and work style, take the satisfaction of cadres and workers as the standard to test our management work, and constantly push all the work to a higher level. Achieving four satisfaction rates means that through our efforts, the service satisfaction rates of staff canteens and guest houses have been greatly improved, and the social benefits and economic income of living services have reached a "win-win" practical effect.
The third is to be actively responsible and do a good job in food safety and hygiene. Life service is complicated, and the most fundamental job requirement is to be responsible for the life, health and safety of cadres and workers. Therefore, we must conscientiously implement the "Food Hygiene Law", take strengthening food hygiene management and comprehensive service management according to law as the top priority, put it on the important management agenda, and ensure that the responsibility lies with people, pay close attention to implementation and achieve results.