2. You can also register China Civil Aviation Information Group (TravelSky) to inquire about official website.
China Civil Aviation Information Network Co., Ltd. is a key enterprise under China Civil Aviation Information Group, and a leading provider of aviation tourism information solutions in China. The company is committed to developing leading products and services to meet the needs of all industry participants, such as airlines, airports, non-air travel products and services providers, distribution agents, institutional customers, civil aviation passengers and freight forwarders, to conduct electronic transactions and manage travel-related information.
Extended data:
There are several reasons why the ticket can't be found:
1. The ticket purchase information is inconsistent with the boarding pass.
One of the common cases of rejection is information error. Some people write the wrong name or ID number when booking air tickets, or book tickets with A ID, but fly with B ID. Because air tickets need a real-name registration system, if the registration information does not match the actual documents, the staff at the airport check-in counter will not let us in.
Reminder: Different airlines have different regulations on changing personal information. Generally speaking, the wrong Chinese surname cannot be changed, and passengers can only buy tickets again. If the pictograph or homophone is wrong, it may be changed successfully. Passengers can change their stamps at the airport airline counter with their ID cards and travel itinerary.
If the ID number is wrong, you can contact the ticketing platform or the airline to change it. If you forget or bring the wrong certificate, you can ask the police at the airport police station to issue a temporary certificate.
The flight is oversold and the tickets are gone.
When there is no problem with the ticket information, flight time, terminal and airline, the airport staff still tells you that there is no ticket! Then, you may have an oversold flight.
Because some passengers give up their trips without informing the airlines after booking tickets, it will cause a waste of air seats. In order to avoid the waste of seats, airlines will oversell appropriately. In addition, sometimes airlines will temporarily adjust their models. If a small plane is used instead of a large plane, it may also lead to overselling, resulting in some passengers finding no tickets when they arrive at the airport.
Reminder: When the flight is oversold, seats will be allocated on a first-come-first-served basis. During the peak season of civil aviation, passengers should check in at the airport as soon as possible. If the flight is open for online check-in, passengers can check in and choose seats in advance through APP and other channels. If passengers are unfortunately oversold, don't worry too much. You can contact airlines or booking websites to change flights to ensure early travel.
3. The airline has changed and has not gone through the formalities of moving out.
After arriving at the airport, passenger Miss Zheng found that her booked A airline flight was temporarily cancelled, and the flight of B airline was guaranteed. Because of the tight time, she went straight to the counter of airline B, but was refused to check in because she didn't check out at airline A..
Reminder: If the original flight is temporarily changed and the flight is guaranteed to be another airline, passengers may need to check out at the counter of the original airline before boarding at the new airline.
4. The departure is approaching and the change of visa is unsuccessful.
One day, Mr. Lu was stuck on the viaduct to the airport and was about to miss the plane. He had a brainwave and changed his ticket to another flight that took off 45 minutes later than the original flight through the APP. After arriving at the airport, the staff at the check-in counter told me that his ticket could not be found on the changed flight. After careful investigation, it was found that his temporary application for visa change was unsuccessful.
Reminder: near the departure time, passengers can change their tickets themselves. Because airlines don't have time to handle or the flight to be changed is full, there may be unsuccessful changes. For the sake of safety, it is best for passengers to contact the ticket purchasing merchants or airlines to change their tickets, or return the original tickets and re-book.
5. Poor communication of flight cancellation information.
A few days ago, passenger Miss Huang was told that she didn't have this ticket when she checked in, because the flight had been cancelled. Since the flight was cancelled, why didn't the booking website inform you earlier? After the inquiry, it was found that the airline cancelled the flight only in the early morning of the same day, and informed the agent in a very useful form, which led to the agent not finding the information at the first time and informing Miss Huang, which made her run for nothing.
Reminder: Severe weather such as snowstorm, fog and first frost may lead to sudden cancellation of flights. Due to the sudden incident, the communication between the airline and the agent is not smooth, and the agent does not receive the flight change information or it is too late to inform the passengers after receiving it, which will cause "no tickets on the spot". If passengers encounter temporary flight cancellation, they can contact the airline or booking agent for a full refund, re-book the flight, or coordinate to take other flights.
References:
Phoenix. Com- why can't I find the ticket after I bought it?