Why doesn't Yuxin Logistics have manual customer service?

There is manual customer service.

Yuxin Logistics has manual customer service. Yuxin Logistics has a special hotline. If you have any logistics problems, you can call customer service directly to solve them.

Henan Yuxin Logistics Group Co., Ltd. (hereinafter referred to as Yuxin Logistics) has set up 18 subsidiaries in major domestic central cities, with 5,000+employees, 15 logistics distribution centers, 2,800+cities, counties and towns with network nodes and 2,000+vehicles, which are integrated across regions.