With the rapid popularity of popularity, many CRM software suppliers have sprung up, providing more choices for enterprises. However, some enterprises will soon be confused about whether they need enterprise CRM software or something smaller ..... especially for inexperienced CRM users.
Enterprise customer relationship management and small customer relationship management
It's easy to say that enterprise CRM software is designed for complex processes executed by large organizations, but this is not the whole story. In fact, enterprise CRM is actually very different from other CRM solutions in many aspects.
For example, consider the scale difference of sales business of large enterprises. Business can span multiple countries or regions and various product lines, while small-scale enterprises may be local and have limited products. Only this scale difference shows that larger enterprises need more detailed contact management and scheduling functions to effectively maintain their operations.
In addition, the management environment is also different. In small companies, sales and marketing departments usually use CRM software to coordinate activities, generate potential customers and promote sales. Although other CRM solutions can easily meet these types of needs, they are not so effective for large enterprises with various business departments and sales and marketing teams-all these enterprises interact with existing customers and potential customers regularly. They are not strong enough at all.
Having said that, before you choose an enterprise solution, please make sure that it is absolutely necessary for your business, especially when the price tends to use these types of software. Are some enterprise CRM software suitable for you? Then keep reading. ......
This article will guide you on which enterprise CRM software is most suitable for your business.
Sales force
Is CRM system good?
You may all have heard of this man. After all, SalesForce CRM has the largest share in the market. The software integrates the functions of potential customer management, marketing automation, sales data and partner management, and realizes a "systematic guidance and transformation method". It has a very cool visual workflow, and you can drag and drop transactions, discounts and fees. In addition, SalesForce also provides various modules, including: sales cloud, sales performance, sales collaboration, marketing cloud and so on.
2.Oracle hosted CRM
Is CRM system easy to use?
Oracle-hosted CRM is considered as the "analyst's favorite" CRM. What are the benefits of this software? For beginners, installation is very simple. Through a set of APIs, you can easily access and modify (synchronize) data. It also provides a large number of real-time integration options while focusing on (enterprise-level) data security. Want to improve your social image? This software is also considered as social CRM.
3.HubSpot CRM
runwell crm
HubSpot CRM is completely free and is a very popular CRM software. This software includes all the basic functions provided by CRM software, allowing you to track the company's activities, including contacts and company profiles, allocate and track transactions, and manage all data in a detailed dashboard (visible to all team members). Already a HubSpot sales user? Then, you can also use this CRM software to increase in-store sales. HubSpot provides a variety of integration options for popular applications such as SalesForce, Shopify and Microsoft Dynamics.
4.Zoho CRM
Customer management system
Zoho CRM is famous for its customization options and adaptability, and it is a web-based CRM software. The software is suitable for small enterprises and enterprises, and provides potential customers and contacts management, sales channels and procurement control functions. Users can customize their dashboards and provide them with real-time updates. Zoho can be integrated with several other applications, such as MailChimp, Microsoft Outlook, Google Apps and so on.
5. Microsoft News 365
CRM customer management system
Microsoft Microsoft Dynamics 365 CRM software is very suitable for improving potential customer tracking, sales and helping to complete operations through mobile and cloud-based business applications. As you may have guessed, users can get a 360-degree view of customers, because the software can turn customer behavior into valuable data and insights.
6.Sugar CRM
CRM management software
Sugar CRM is an open source CRM software with a large number of customization options, an open API and responsive mobile applications for Android and iOS. As the first end-to-end CRM solution in the market, the software has quite rich experience. Not to mention that sugar is suitable for all kinds of industries, and its classification, segmentation and filtration are clear and easy to navigate.
7.NetSuite CRM
CRM management system
NetSuite CRM is now a part of Oracle (but as a supplement to Oracle cloud applications), providing users with a 360-degree view of customers. Quite powerful software, NetSuite allows users to provide a good customer experience, from leadership management to after-sales support. However, users think that contact management is one of the most useful functions in the software. Most importantly, NetSuite has a group calendar, which provides an effective and simple way to monitor the to-do list and achievements (the whole team).
8. Infusion software
CRM system
In addition to powerful marketing automation and email tools, Infusionsoft also has its own CRM software. The software allows users to manage tags, set major scores and establish email user profiles. You can access all the data from many different devices (such as tablets or smart phones), which is also very safe. The system is also good because it records all customer interactions.
9.Infor CRM
CRM management system
InfoCRM is a very modern cloud hosting CRM software, which provides various customized integration options, excellent deployment control and several other top CRM functions (especially for enterprise customers). For example, you can add as many users and customers as you need. The advantage of this tool is that it can be integrated with various ERP applications. Do you need an analytical solution? InfoCRM has interactive dashboards, customized reports and timeline visualization.
10. prosperity factory
Customer management system
ProsperWorks is also one of the more modern CRM software used in enterprise business. This software is specially designed for G Suite users, because it provides a compatible interface (very similar to Gmail) and integrates with all G Suite applications, such as Gmail, Google Docs, slides, calendars, etc. . ProsperWorks also provides leading and sales dashboards, which are ideal for * * * to enjoy statistics and reports. Other functions (not common in CRM software) include goal setting, team activity management and activity tracking.
1 1. Pipeline drive
Mobile CRM
Pipedrive is a network-based sales CRM for you to guess-pipeline management. It can also help the team plan sales activities and pay close attention to transactions. The advantage of this enterprise CRM software is that it is cloud-based and can be accessed anywhere (using any web browser and dedicated mobile application). It also has a very powerful interface for tracking progress, activities and goals, and reporting activities and other projects.
12.Teamgate CRM
customer relationship management
Teamgate CRM is another cloud-based enterprise CRM that allows sales teams to organize and analyze their potential customers. The software also provides some convenient functions, such as lead source, lead capture form (for web pages), and helps your sales team manage all incoming opportunities. Users can also enjoy business indicators such as KPI with the team. Do you work in Zendesk, Zapier or MailChimp? Teamgate integrates these applications, not to mention importing LinkedIn contacts!
13.SAP CRM
customer relationship management
SAP CRM is an enterprise CRM software, which is used to increase participation and help personalize customer experience. It also provides accurate forecasting function and real-time pipeline management. As we all know, this software can provide direct income effect and rapid return on investment, which is why many enterprises around the world use it. SAP CRM meets the needs of sales, marketing (subdividing database) and social interaction (capturing interaction from social media) in one software. In addition, it is very suitable for document management!
14. Fresh sale of CRM
CRM system
Freshsales CRM is a part of Freshworks, which is a contact management center to help sales teams stay ahead. Interestingly, this software was created according to Freshworks' own needs, so as to better handle the sales process and avoid using multiple programs. Some interesting functions provided by Freshsales include e-mail tracking, event tracking direct call, sales management, prospect management, analysis and customer support. This enterprise CRM software also provides several integration options, such as Google Calendar and market segments, and of course its own software, Freshdesk tickets.
Online CRM of 15.Bpm
customer relationship management
Bpm's online CRM is a flexible enterprise CRM software, which can meet the needs of sales and marketing teams. Its marketing platform helps to coordinate the customer journey, while the sales automation software is a team from sales leads to repeated sales. The software designs, automates and tracks business processes, forecasts sales, displays purchasing behavior, and helps organize calendars and other tasks and deliveries. It can also be customized, which is very suitable for teams who want to add objects, fields or connect to applications.
Now that you know more about the options of enterprise CRM software, it's time to start the evaluation. Some important factors to consider include implementation and required technical support, user minimization, usability, integration options, cost and, of course, new GDPR security features.
customer relationship management
The integration option is a particularly important factor, because you can combine CRM software with all the tools in the current toolkit without having to import data manually-it will take you a lot of time and effort.