123 15:
Consumer Rights Protection "123 15" consumer complaint hotline was opened, which was decided by the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, to set up a special telephone number to receive consumer complaints and reports throughout the country.
Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
Responsibility:
Formulate specific measures and methods to protect consumers' rights and interests; To undertake the supervision and management of commodity quality in the circulation field; Carry out consumer rights protection work in related service fields; Investigate and deal with counterfeiting and other illegal acts; Responsible for guiding consumers' consultation, complaint, report acceptance, handling and network system construction. Consumer protection bureau staff 15 people, including director 1 person and 2 deputy directors.
Dialing situation:
1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2, when you are in the process of consumption, your legitimate rights and interests are violated;
3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods;
Please call 123 15 to report the complaint, and we will help you mediate the dispute; If economic violations are found, they will be investigated and dealt with according to law.