Strengthening and upgrading your professional quality and skills is the key!
Create a new model of modern people's quality of "heart, nature and wisdom".
A comprehensive interpretation of the key points of professional quality improvement and career planning!
In the workplace, do you feel that the employment pressure is increasing now? As a secretary, do you understand that the original knowledge structure, literacy and ability can no longer meet the new needs? Yes! The competitive situation in the workplace is not optimistic, and the secretarial position is also facing severe professional challenges! Strengthening and improving the professional quality of secretaries and improving their various skills in an all-round way has become a top priority for the majority of secretaries!
Professor Jian Zheng, who has a professional theoretical level and rich practical experience, was invited to give a lecture at the seminar on improving the professional quality and skills of senior secretaries. Based on the analysis of people's personality psychology, this paper puts forward a new model of "five qualities" of senior secretaries, and expounds the ideological realm, professional accomplishment, role orientation and self-role cognition that secretaries should have in the modern market economy environment. And comprehensive vocational skills such as time management, communication skills and business etiquette are taught by professional lecturers; And secretarial related professional skills such as official document writing, conference management, information management and file management; Finally, there are management consulting experts to provide advice and guidance for your personal career planning. Therefore, this seminar can be said to be a master of domestic secretarial training and an upgraded version beyond previous training.
[Time and place]: June 5438+1October 265438+1October 22, 2006, Shenzhen.
[cost standard]
Rmb 2600/person (this fee includes: training fee, teaching material fee, certificate fee of Hong Kong International Management Training Institute, lunch fee and photo fee. )
[Training objectives]
Staff of enterprise secretarial system: including office director, secretary of chairman, secretary of general manager, administrative series management and clerical staff, and secretarial staff of non-administrative departments of enterprises.
[Training method]
Use MBA teacher-student interaction heuristic teaching, such as: wonderful speech, computer projection, interactive discussion, case analysis (non-teaching materials), role simulation, on-site drills, etc.
[course objectives]
Improve the professional quality of secretaries and clarify the role cognition of secretarial work.
Prioritize and realize effective time management.
Master effective communication skills and coordinate various interpersonal relationships within the organization.
Learn professional business etiquette and create a good secretary professional image.
Master transaction processing, official document writing, meeting management, file management and other skills.
Realizing the transformation from traditional secretary to information secretary in the era of knowledge economy
Learn career planning and design, and build a development channel for senior secretaries.
Pass the examination and obtain the training certificate issued by Hong Kong International Management Training Institute.
Curriculum outline and curriculum arrangement
I. Professional Quality of Senior Secretaries (1 hour)
-Cultivate good professional quality and ethics.
-The new quality model of modern senior secretaries
-Five-character model: mind, nature, quality, intelligence and ability.
-One of the new quality models: correct mentality.
-The second new quality model: cultivating its nature.
-The third new quality model: establishing its products.
-The fourth new quality model: open their wisdom.
-The fifth new quality model: strengthening one's own ability?
Through learning, improve students' professional quality and spiritual realm, and build appropriate professional quality; And make clear your position in your own post and play a corresponding role.
Second, the role cognition of senior secretaries (1 hour)
-Characteristics of post responsibilities of senior secretaries
-The role of the senior secretary in the team.
-Have a basic understanding of the connotation of multiple roles.
-the cultivation of secretarial staff's obedience and service consciousness
-Case: A handbook for secretaries of a well-known IT enterprise in China
III. Comprehensive skills of senior secretaries (4 hours)
-Time management and work coordination skills
-Time characteristics and time management concepts
-Importance and urgency of analytical work
-Overall work planning and serial parallel mode
-20 practical ways to improve efficiency
-Field practice
-The art of communication management and interpersonal coordination
-Concepts and basic principles of communication
-Value and classification of communication in management
-Four principles of language communication
-Application of body language and other nonverbal communication.
-Five principles for coordinating interpersonal relationships.
-skills and methods to deal with complex interpersonal relationships
-Case studies
-Information management and secretarial characteristics in the network age
-the ability and skills to process all kinds of information quickly and accurately.
Network application skills necessary for modern secretarial work? Through learning, students can master the basic skills of time management, thus greatly improving their personal work efficiency;
Master communication skills, improve the ability to deal with people and reduce obstacles in work;
Cultivate information awareness and confidentiality awareness, master the basic knowledge of information management, and learn to apply conventional network skills in work.
Four. Business etiquette and professional image building (3 hours)
-The role of etiquette in modern business activities
-Shaping the personal image of professionals
-Men's wear and personal temperament cultivation
-Women's dress and femininity
-TPO principle of proper dress.
-Women's make-up and jewelry wear
-On-site exercises and interactive discussions
-Etiquette for meeting in public places.
-Restaurants, dance halls, meeting places, etc.
-Telephone etiquette
Office etiquette? Through study, we can improve the basic business etiquette knowledge of senior secretarial staff, such as personal image, dress and makeup, meeting etiquette in communication with people, telephone etiquette, office etiquette and so on.
Verb (abbreviation for verb) Professional skills of senior secretaries (2 hours)
-Document classification and document writing skills
-Conference management
-What's wrong with the meeting?
What should I do before the meeting?
-What issues should be paid attention to in the meeting?
How to implement it after the meeting
-How to organize the meeting minutes correctly?
-Archives management and other goods management
-How to be a good assistant to the leaders?
Through learning, students can master the specific principles and methods of official document writing, document management, meeting management and file management; And can actively play the subjective initiative of the work and be a good staff assistant of the leader.
Intransitive Verb Career Design of Secretaries (1 hour)
Man is great because he has dreams.
-How do we know about this society?
-Self-awareness and SWOT analysis
-How to design a career?
Summarize the training, select winners and award prizes.
Through learning, students can understand the significance, principles and methods of career design, thus pointing out the direction for their future career development.
[Introduction by lecturer]
Jian Zheng is an enterprise management consultant, vice president of Hong Kong International Management Training Institute, professor of Chinese and foreign management research center of Sun Yat-sen University, visiting professor of training center of China Entrepreneurs Association, secretary general of Shenzhen Asia-Pacific Research Association, and China Management Training Network (www. GLPX.COM )。 He has been invited for a long time to teach the course of "Office Management" for various organs, enterprises and institutions under china enterprise confederation. I worked as a secretary in a government agency in my early years and accumulated rich administrative experience. After entering the consulting and training industry, I was invited to teach MBA courses in Hong Kong International Business School, Central University of Finance and Economics, Shanghai Jiaotong University, Sichuan University and other institutions, teaching courses such as enterprise administration, professional quality of enterprise secretaries, human resource management, organizational behavior and leadership. He has worked in hundreds of large companies such as Nike Guangzhou, AIA China, Henkel China, Yantian Port Group, Shenzhen Airlines, ZTE, Qingdao Hisense Group, Sinopec, PetroChina, China Mobile, Bank of Communications, Yunnan Airlines, Hong Kong Federal Pharmaceutical, Zhuhai Guangxin Group, Foxconn Enterprise Group, Guangxi Sheng Qiang Group, Taiwan Province Frog Prince Group, Hunan Torch, Beijing Urban Drainage Group, Henan Electric Power Group and Fujian Telecom Industry Group. Over the years, Mr. Zheng's courses have become more and more perfect, and his unique image temperament and performance-based teaching methods have won unanimous praise from our customers.
Zhang Yanbo, a senior lecturer and professional business etiquette trainer in the International Management Training Institute, is one of the most influential business etiquette trainers in South China, focusing on improving the business etiquette and professional image of professionals in China. He was responsible for receiving many national leaders, and now he is a senior training consultant of China Management Training Network. He has worked in Hongbang (Hong Kong) International Enterprise Management Consulting Company and Shenzhen Xifeng Technology Group. Teacher Zhang's lectures are lively and operable. His teaching style is humorous, relaxed and beautiful, and his theoretical knowledge is vivid and easy to understand. Students' investment in on-site learning has attracted much attention. He has conducted special projects for many well-known enterprises such as CIMC, Yantian Port, Shenzhen Airlines, Kingdee Software, Belle Investment, China Mobile Guangdong Company, China Unicom, Radio and Television Group, Xilong Chemical, Huizhou Telecom, Zhuhai Unicom and Dongguan Commercial Bank.