If 1 passenger service is selected.
The pre-sale period of ticket purchase is1; Internet booking consultation press 2; Press 3 for the remaining tickets; Press 4 for train time inquiry; Press 5 for fare inquiry; There are 6 relevant regulations on ticket purchase, change and refund in real-name registration system; Press 8 for area code query; Press 9 for authentication; Press 0 for manual service. At this time, you will hear 12306 customer service phone. Please press "0" for manual service. If you need manual service, just press "0".
Because 12306 customer service is a national hotline, sometimes the customer service line is busy, and it will take some time for the customer service staff to answer after you dial, so please wait patiently. Friendly reminder: 12306 The service hours of customer service telephone are from 7: 00 to 23: 00 every day. You can ask for service during this time.