Beware of Dr. Peng's broadband scam!
Now more and more places in Shanghai have seen Dr. Peng's low-cost broadband, but there are many problems after installation. I spent too much manpower and material resources to solve this problem, so I advise you not to be fooled! !
The thing is, in February of 14, I finished decorating my home and wanted to install broadband. As a result, the broadband at the entrance of Dr. Peng's community was only 2380 yuan in three years, and my heart suddenly moved. Considering that I don't usually download things, it should be no problem to go home and play some web games online. Only a little more than 4 meters. After telephone consultation, I heard that 300 yuan's 4M Extreme Edition was very stable, so that day. After the installation and test, the download speed is 420K/ s, which is ok, so I pay.
It took more than 10 seconds to open the webpage at night. I think something is wrong. I opened it and showed me a blank screen for 30 seconds. The download speed is only10k/s. I called Dr. Peng's maintenance staff, and they asked me to add QQ to help me look at it remotely, but the remote connection was simply not possible. Then the other party said to help me fix it the next day. The next day, after the staff came to the door, the problem still could not be solved. They installed a VPN on my computer at that time. After the installation, I PING Baidu for 200MS, and the web game loading was not successful at all. At that time, I was playing the OL version of Plants vs Zombies and Baidu's bullet hall, especially the FLASH of Plant OL was very, very small, and the ADSL of my wife's house was still stuck. However, Dr. Peng's 4M network speed can't be opened, and the network delay is serious. But the download speed is changed to 420K/ s normally, which means it's not my problem, but Dr. Peng's broadband problem. Three days later, their technicians came every day, and the problem remained the same. At night, the internet speed was only about10k/s. On the fourth day, their technicians finally said, I'd better give you a refund.
The things above seem normal, and then the problem comes. On the fifth day, their staff came to my house for a refund. As a result, they told me that it would take more than two months to pay you back. I was dumbfounded. What happened? I installed it in less than seven days, and the three-guarantee service was returned in seven days. What did your company do with my money? Then their staff said, you can call our company yourself and ask. So I called and the customer service confidently said that it would take more than two months to get a refund.
After being speechless, call 123 15 to complain. After two days, I finally got a reply, saying that I would speed up the progress and definitely return the money to my hand before March 15. Let me see, it's only 1 week, which should be enough time for them. But I called on March 15, and the other party said that our manager had gone to get the reserve fund and could deliver it to you tomorrow night. I called again after 1 day, and the other party said that the manager had not come back = =! After calling for two days, the other party shirked that the manager was not in. I have no choice but to dial 123 15. The Consumers Association gave me the phone number of Putuo District Consumers Association and asked me to go there to inquire about the situation myself. As a result, a consumer association master in charge of this matter told me that there were many people like me. This company just shirked that it wanted me to wait, and there have been thousands of complaints. If I can find it. .
Then I called the major media in Shanghai, but no one answered. I can't believe that there are none of the phone calls I usually watch on TV, such as the complaint hotline, the live news room and so on. , there is a connection. As you can imagine, all the phones on TV are fake. I was impatient, so I called Dr. Peng's Shanghai company again and asked them for the number of Beijing head office. The other party refused to give it. I'm angry that you won't give it. Do I have to ask you? I won't check online.
Finally, I found the phone number of Dr. Peng's national broadband customer service manager and got through to explain the situation. The other party said to deal with it immediately, and I received a message that I would get the money next Monday (because that day happened to be Friday). But when I arrived that night, I got a refund of 3040 yuan. I'm confused. I paid 3300, but there was no 260. The staff told me that the refund would be deducted from the installation fee 100 yuan and the monthly fee 160 yuan. Now I'm really angry. The word "installation fee" has never been mentioned in all advertisements. What's more, I also provided a network cable and even a screwdriver when I installed it. It took me four days, and I can't finish it in a month. It was only 9 1 yuan after 36 months. Where did I come from 160 yuan? Besides, I didn't take the initiative to ask for a refund. It took 4 days, but it actually cost 260 yuan, and the mobile phone cost nearly 100 yuan. .
On April 1 today, I called the customer service manager in Beijing again, and he said to check it for me. I'm still waiting for the result. Although it is only 260 yuan, it is estimated that we go out to eat more than this, but for large companies, 260 yuan will be withheld and 3300 yuan will take 1 month to retire. It's really chilling I printed thousands of 8K posters denouncing Dr. Peng, and I intend to post them where there is Dr. Peng. If you see this poster around your community, you must help promote it.
Let me reiterate, don't be fooled by Dr. Peng's broadband. If there are friends of reporters in the jar, please remember to repost them for me. There is really no media complaint exposure. . .