What if the customer doesn't reply to the message?

It is difficult to solve the problem that customers don't reply, so what foreign traders need to do is to put an end to such incidents and not to cause customers to die because of human negligence. The following are the practices of senior foreign traders:

1. Reply in time

Generally speaking, when receiving an inquiry or email from a customer, the first thing to do is to reply immediately, indicating that we have received his feedback again and are processing it, leaving a positive and beautiful impression on the customer. If you miss the best reply opportunity for various reasons, it will be difficult to contact customers in the future.

However, customers should not be tracked too frequently. Follow up once a day in the first week, and send an email to make relevant recommendations in about ten days, as long as you keep in touch. Otherwise, too frequent emails will make customers bored and habitually ignored, which is not worth the loss.

Make a reasonable offer

When a customer makes an initial inquiry, if his requirements are not detailed and his identity is not clear, it is best not to quote immediately. You know, real customers will know the performance and specifications of products before making an inquiry, and the price will also provide a certain range. I will also care about delivery and after-sales service.

It is best for foreign trade salesmen to attach the product pictures and parameters consulted by customers in the second email, and ask customers whether the products can meet their needs, and finally wait until the customers determine the model parameters before making an offer. In short, we must first tap the needs of customers, and then make a reasonable quotation according to their specific needs.