123 19 is an urban construction service hotline, which is a special telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating, illegal buildings and other aspects. It has been used in about 20 cities across the country with good results. In the past, such service hotlines were varied, and the 14 industry was the 14 hotline, which was inconvenient for people to remember.
The hotline service system of the digital urban management call center system takes the specific number 123 19 as the system number for telephone access, and centrally accepts gas stoppage, gas leakage, gas pipeline installation and maintenance; Stop water and leak; Bus passengers; Passenger smuggling; Surging sewage, littering, roads, parks and public toilets are in a mess; Stop and put it about; Paste and doodle.
Illegal or illegal advertising, occupying the road; Occupy green space, destroy greening, and destroy urban trees; Municipal facilities were damaged; The recovery of primary and secondary trunk roads is not timely; Unauthorized construction, illegal construction, unauthorized change of building structure, urban construction services, housing and land disputes, tourism consultation and complaints.
Housing construction quality problems can be complained to the Ministry of Housing and Urban-Rural Development.
Procedures of the Ministry of Housing and Urban-Rural Development for handling complaints:
(a) letter, telephone, visit registration (including the time of acceptance, the main problems reflected, the complainant's contact information, etc.);
(two) to verify the implementation of the complaint to the relevant units and personnel;
(three) after preliminary verification, the contents of the complaint are basically true, and the relevant information of the complaint items is obtained;
(4) Organizing investigations;
(five) to prepare the investigation report and put forward the investigation conclusions and opinions.
What is the Ministry of Housing and Urban-Rural Development:
The Ministry of Housing and Urban-Rural Development of the People's Republic of China, officially referred to as the Ministry of Housing and Urban-Rural Development, also referred to as the Ministry of Housing and Urban-Rural Development, is a component of the Construction Department of People's Republic of China (PRC) and the the State Council.
Legal basis:
"Regulations on the Management of Housing Leasing and Sales" Article 3 The competent department of housing and urban construction in the State Council is responsible for the guidance, supervision and management of housing leasing and sales activities throughout the country.