1, to accept public reports on public health emergencies and cases of violation of health laws and regulations.
2, accept the public's complaints about emergency handling of public health emergencies.
3, accept public opinions and suggestions on public health work.
4. To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.
Legal basis: Measures for the Administration of Hospital Complaints
Article 16 A hospital shall set up a doctor-patient relationship office or a designated department to undertake the management of hospital complaints (hereinafter referred to as the complaint management department). The complaint management department shall perform the following duties:
(1) Accepting complaints in a unified manner.
(two) to investigate and verify the complaints, put forward opinions, and promptly reply to the complainant.
(three) to organize, coordinate and guide the complaint handling work of the whole hospital.
(four) summarize and analyze the complaint information regularly, and put forward opinions or suggestions to strengthen and improve the work.