I always tell myself that you can't see through the guests just by their appearance and feelings. No matter who they are, I treat them equally and try my best to provide the best service.
3. Since you have made sales, you must sell more than others. After all, with a goal, you can be motivated and full of fun.
Since I have to work anyway, I certainly hope I can work happily, and my happiness will also infect the guests and have a relaxed and happy conversation.
5. In the process of talking with the guests, I found that I must take the topic related to cars as the starting point of the conversation, otherwise the guests will feel bored.
6. Emphasize quality. I often tell my guests that Germany is a simple and vigorous country with craftsman temperament. In addition to producing cars, BMW is also a famous aircraft engine manufacturer, so the engine performance of the car is very excellent, and every part has been carefully crafted and pursued perfection.
7. It is the key work of sales to arouse the desire of the originally interested guests to know more about the goods and arouse the strong curiosity of the uninterested guests. To do this, it is very important to have a deep understanding of the goods, accurately remember the necessary data and be able to answer questions at any time.
8. Nothing is more exciting than selling the products you are fascinated with.
9. I know very well how important it is for those guests who are willing to listen to my introduction and communicate with me. I just want to satisfy them, and I don't want to disappoint their kindness and wishes. Therefore, whether it is a complaint or a slightly difficult request, I will stand in the position of the guest and try my best to help solve it.
10, regardless of size, guests are willing to contact me, and I always make them feel that he can consult me at any time and I can be reliable at any time.
1 1. Most of the guests are people with certain identities. They are very sensitive. As long as there is something wrong, they can feel it accurately. No matter what guests they are, no matter how many times they have been here, I will be happy and grateful for their presence.
12, the starting point of sales work is dedication. When I think about "how to satisfy customers", I find that there is only one answer, and that is dedication. With a grateful heart, it is the best shortcut to the depths of the guests at the expense of time and energy.
13, we should be grateful that the guests can spare so much time for us. However, many salespeople always care about their time, which is simply putting the cart before the horse. The opportunity and time given by the guests are what we cherish most.
14, I never dare to be lazy, because you never know where you will be accidentally seen by guests, and anyone may become our next guest, so you must never let them see us being lazy.
15, I often talk about many things with my guests, but I don't take the initiative to sell things to him. My guests and I will talk about many things in private. Even if we don't buy a car, we will meet and chat from time to time. Then it suddenly occurred to me that the customer would take the initiative to buy a car and change it, and the next thing would be logical.
16, not very talkative. I can't imitate the way those smart, handsome and humorous salespeople talk at all. Even so, my guests like me very much. Why? I think the main reason is that I am passionate about my guests and always respect them. This attitude will not lie in front of them.
17, found that if you talk too much, it will be gone. If you talk aimlessly in Kan Kan, you will be disgusted by the guests. A glib tongue is not a necessary condition for sales. We keep repeating information that can be easily seen online, and guests will not feel anything after listening to it. On the contrary, it will consume their precious time too much. It is best to encourage guests to talk more, and we will listen attentively.
18, even if you are not good at words, it is enough to introduce products enthusiastically. Even if you are plain, as long as you are passionate, you can impress the guests.
19, if you want to be passionate, you must really like the goods you sell from the heart. Commodities have both advantages and disadvantages. If you don't like all the shortcomings, it is impossible to introduce products to customers with passion.
20. When customers are satisfied with the product performance, they also show great satisfaction with the sales staff, so they can flexibly use this means of price concession. If a guest asks me for a discount of 50,000 yuan, but I can't do it, I will say: it may be difficult to give a discount of 50,000 yuan, but I will try my best to provide a very close trading condition. The key is that you like our products and are satisfied with my service.
2 1, to become the final choice of sales staff, we must work harder than others, if the interpersonal relationship with guests. Trust can't be better than others, and customers won't think of us for the first time.
22. There must be opportunities to win the trust of customers in the sales business, and you must not miss any opportunities. We should treat every guest step by step, do everything well, and let the guests feel that there is nothing to worry about when things are handed over to us.
23. I have never turned off my cell phone. No matter when sleeping or on the rest day, the mobile phone that leaves the number for the guest is always on standby. I have always confidently said to my guests, "My mobile phone is on 24 hours a day. Call me if you need anything." This sentence always brings great peace of mind to the guests. As long as you get a call, you will go all out at any time, even if you can only do a little thing for your guests to make them feel at ease a little, it is also a service.
24. Whether contacting guests or giving feedback on their calls, it is faster than the guests expected, and it will often receive unexpected results.
25. Be one step ahead in everything, and the opportunities will increase accordingly. To be the first salesperson to visit a customer with a product catalog, you must be faster than anyone else and be ahead of every step.
26. In the first three minutes of each customer reception, we should first greet the guests with gratitude: "Thank you very much for taking the time to come to our store in hot summer" or "Thank you for choosing us from so many stores", and even thank the guests for coming to our store in spite of their busy schedules. These are all good greetings, which can always make the communication atmosphere harmonious at once.
27, sales must first make guests feel comfortable, the same kind of goods, guests always tend to buy from people who feel good.
28. For me, most of the guests who come to see BMW belong to the group that has enough money to buy high-end cars. They are either successful people with high social status and high income or people who really love cars. From different angles, I can find a respectable place for every guest.
29. I find that guests who come by car will feel uneasy because they don't know where to park. I have been paying attention to the movement outside the exhibition hall and ran out to guide them as soon as I found the situation.
30. It is impossible to sell the car just by standing and chatting with the guests for a while. Standing and chatting will not make any progress. In order to close the distance with the guests and make the relationship between them further, it is necessary to ask the guests to sit down and talk in detail face to face.
3 1. In order to care about the guests sincerely, I often ask the guests three questions: "Why did you come to see this car?" "How can I possibly have the ability to buy this car like you?" "What did you go through to achieve such success?"
I seldom spend much time introducing our products. I will introduce our company as much as possible. I will also tell my customers what kind of brand BMW is. I will tell my guests what I saw and heard in the BMW headquarters factory, the whole working atmosphere, historical tradition and social status of the company, and how each car was produced. These contents are not in the product catalogue, and they are also loved by guests.
33. I often tell my guests about my own BMW enthusiastically and comprehensively, until the guests are infected by me, and they will say to me, "It seems that you really like BMW." I not only introduce the company to the guests. Brand stories and products should also let guests know that we are full of love for the products we sell and our work. But I won't take the initiative to talk to them about religion. Politics. I tried to talk about health and stocks, but I suffered a lot, so I hardly talk about it now.
34. When the guests are rigidly attached to the quotation, price and preferential amount, I will habitually think about why this is the case. I even asked the guest directly, "Why do you always insist on the price? Did I do something bad? " "Why do you mind trading discounts so much? Are there any aspects of our products that make you dissatisfied? " When I ask a customer such a question, he will tell me what he really thinks. So I found that customers' price concessions or trading conditions are often just superficial phenomena. What I want to do is to dig deep into the hidden intentions of customers.
35. When receiving guests, I always keep my eyes as low as possible. When I meet a tall person, I will deliberately lean forward and make a gesture to ask the guests for advice. On the premise of maintaining the above posture, we should pay attention to what the guests are interested in. If the guests have questions, I will give them accurate answers. If the guest has no questions, I will take the initiative to ask his opinion.
36. Salespeople don't need to be handsome, but products must always be in the best condition. We can't improve the performance of our products or add new functions, but we can present the perfect side of our products to our customers, which is enough.
37. It seems that there are many salespeople who skip the test drive, but I have always attached great importance to this link, because the test drive is the best way to make customers fall in love with this car, and it is also a good opportunity to close the distance between customers and salespeople at once. I think: one test drive = three receptions.
38. When selling a house, the best negotiation environment is in the house, and so is selling a car. After all, it's better to sit in the car and talk to the guests about cars.
39. I don't think it's difficult to quote or give discounts, even the latest sales newcomers can do it. However, it is not so easy to successfully convince the guests to test drive and show themselves through the car in the process, so I pay attention to 12 every time I test drive.
40. Paying attention to the guests' own affairs is the most basic way of reception. One of the most pleasant topics between customers and salespeople is the customer's success history. Often ask guests why they will consider buying a BMW, and then open their mouths.
4 1, no matter what goods, no matter what price, guests have their own reasons and motives to buy, and joy comes from this. Ignore these, just introduce the current preferential promotion activities to the guests blindly, or simply hope that the guests will allow themselves to quote. What can you do? I have always felt that this is a very undesirable practice.
42. In front of the guests, you can only show your true self without reservation and be honest with each other. Despair. Sweating, hard work, that's all we need to win the recognition of our guests.
43. If you don't understand, you don't understand. If you don't know, you can consult the information and ask others. It is this sincere attitude that has won the recognition of one guest after another. That kind of salespeople who use their knowledge to suppress customers and sell with the attitude of "don't even know this" can't last long. It is very important to maintain a sincere and modest attitude.
Anxiety again, if you can't let the guests relax. It feels good. They won't tell the whole truth. In order to let the guests express their feelings as soon as possible, our sales staff should try their best to talk with the guests in a natural state, so that the guests can find more similarities between them as soon as possible, such as the place of birth. School. Work. Hobbies or a star you know, etc.
45. If the guest speaks fast, I will speak faster. If the guest speaks slowly and I speak like a machine gun, it is very uncoordinated. I always pay attention to this, in line with the rhythm of the guests' speech. If the salesperson is too eloquent and talks without any pause, it is easy for the guests to feel anxious because they have no time to think, which will be counterproductive.
46. We must greet our guests in good condition. If the salespeople are not energetic enough, they will lose motivation for the guests, and the guests will be disappointed when they arrive at the store. Bored, thus losing interest in buying, he will want to leave as soon as possible and look for a "store with a better atmosphere". If you can't make the guests feel that you are in the right place, the guests will not pay.
47. No matter how well we do, guests are sometimes dissatisfied. No matter how angry the guests are, some things can be done and some things can't be done. He said he couldn't wait an hour, but that was just angry words. As long as we take it seriously and let the guests see that we are really trying to solve the problem, the guests will still forgive us. I won't make promises to my guests that are beyond my ability. I will tell him clearly what I can and can't do and what he should consider next. Tell him these three points, and he can basically understand our difficulties.
48. Over the years, I have used various sales methods, and one thing is most worthy of recognition. No guest will buy goods from a depressed salesperson. Therefore, it doesn't matter if you don't have self-confidence, but you must be full of energy!
Lei jun sentence
1, if you want to start a successful business, you must find a typhoon mouth that can let pigs fly to the sky. Diligence, hard work and persistence are only necessary conditions for success. The most important thing is to do the right thing at the right time.
2. What is success? Everyone has a different view of success. In my opinion, success is not that others think you are successful, but that success is a deep sense of self. I don't consider myself a winner, and I don't consider myself a loser. I'm just pursuing what's inside, on the road!
3. What should the chairman do? There are three main points: 1, when to do what kind of things, determines the direction and strategy of the company; 2. It is not easy to find people with both ability and political integrity with what kind of people to do it; 3. How can we inspire people's fighting spirit and do things well? To do this job well, the most important thing is to look at people's eyes, experience, experience and mind.
4. I 18 was a Joe fan. I never expected to be the second Joe, and Xiaomi will never be an apple, because Joe is God and our idol. Minimalist and perfect design is beyond our power. The direction of Xiaomi's efforts is "easy to use and difficult to master", and efforts are made to design high-quality and high-performance fever mobile phones. It is enough for a group of enthusiasts to like it.
5. I think that only by self-revolution can we achieve phoenix nirvana; Only when we break all the pots and pans will we become strong again. Now, we need not only courage and confidence, but also strategy.
6. We must run an easy company. Follow the trend, climb to the top of the mountain to see the beautiful scenery, and kick the stone down from the top of the mountain. This is what Xiaomi wants to do. If Xiaomi transported a 1000 kg stone to the top of the mountain, he would not have the present mental outlook.
7. Since childhood, every teacher will use Edison's words to teach us to study hard. Edison did say that "genius is 1% inspiration and 99% sweat". But the teacher always misses the most crucial sentence after Edison: "But 1% inspiration is the most important thing, even more important than 99% sweat". Diligence and hard work are only necessary conditions for success, and luck is the key!
As Chairman Mao said, the most important thing in business success is to make more friends and fewer enemies. In recent years, I have been reminding myself that if people are anonymous, they can concentrate on practicing swords, try not to have meetings and do things seriously. The most important thing for a small company like ours is to make extensive alliances and cooperate with an open mind.
9. Three principles of entrepreneurship: First, love what you do; Second, when you do things, you should choose a pond big enough, something big enough; Third, diligence and hard work are necessary conditions.
10, the most important thing in business success is that friends earn more and enemies earn less.
1 1. Many entrepreneurs want to succeed easily. If you want to live a comfortable life, you'd better not start a business. Just find a big company with a relatively stable income and a decent life.
12, the martial arts in the world, only fast and unbreakable. The sharp weapon of internet competition is fast.
13. Ten entrepreneurial projects: 1. Able to understand the needs of users and extremely sensitive to the market. 2. Be ambitious and down-to-earth. It is best for two or three people with complementary advantages to start a business together. 4. There must be skilled technical leaders who can lead the team. 5. Low cost and rapid expansion. 6. Those who have successful entrepreneurial experience will get extra points. 7. Become the fattest market. 8. Choose the best time. 9. Focus, focus, focus. 10, small-scale business verification.
14. Any success, diligence and hard work are necessary conditions. If you don't have at least 6× 12 hours of diligence and effort, why will you succeed? If you want to succeed in 5×8 hours, others will work 50% more than you, and they will work twice as hard as you. This is an old saying of China: Heaven rewards diligence.
15. Why is there so little innovation? Because our society lacks an atmosphere of tolerance and failure. Many big innovations start with one or two small ideas.
16. Open platform is a good concept, but it is not easy to implement in China Internet industry. First of all, the rules are clear. As long as you obey the rules, just let go. The key question is, can competitors come here and play by the rules? For example, Mark (Ma) also opened his real name Weibo on Sina. Will mark do it? Will Sina push?
17, Tencent has achieved a generation of hegemons, and Ma has become the hegemon of this era. But as powerful as the Roman Empire and as powerful as the Daqin Dynasty, there will be a day of decline, which is a natural law. The great waves of the Yangtze River push the front waves, and the front waves die on the beach, which is the driving force for the progress of human society. The key point is why Tencent will decline, and when it will decline, which deserves our deep thinking! This is our chance to start a business.
18. Everyone thinks that 40 years old is old for the Internet industry, and it's time to retire. What are you doing? However, I made a special investigation. Dear Liu Chuanzhi started his business at the age of 40 and served as 43. I don't think it's a big deal for me to start over at 40. I firmly believe that people are great because of their dreams. As long as there is such a dream, there will be no regrets in this life.
19, innovation is doing what others have never done. However, the risk of innovation is great, and most innovations will eventually fail. So I think that the essence of innovation is the courage not to be afraid of failure! Innovation also needs a big environment: the whole society understands losers and tolerates losers.
20. If entrepreneurs come to me for help, I will try my best, although my ability and energy are very limited; If I don't need help, I won't give entrepreneurs any trouble and be a quiet shareholder. The company belongs to entrepreneurs, they are heroes and stars, they are protagonists, and I am a cheerleader.
2 1, does this era really need to change? Now even the operating system is changing, and the industry is far from fully competitive. I believe Jobs invented the new era of mobile phones, but there are still many new things to come.
Quotations from Wei Liu, Champion of China's Got Talent Show
Wei Liu, a "brokeback pianist", is a musician and the first season champion of China's Got Talent. A life sentiment: "I have only two ways in my life, either to die quickly or to live wonderfully!" " Widely acclaimed, the spirit of perseverance and positive optimism touched the whole world, and foreign media rushed to report it and became a new generation of "spiritual idols" in the hearts of the world. 65,438+00 years old, lost his arms by electric shock; 65,438+02 years old, learned to swim; 14 years old, national swimming champion; 65,438+06 years old, learned to type; And at the age of 65,438+09, I taught myself to play the piano. In just one year, he can play the piano music "Wedding in My Dream", which is equivalent to amateur piano playing level 4. In 20xx, together with Andy Lau, we cheered for the Olympic Games and collaborated on the song "God's Will". In 20xx, he won the first season "China's Got Talent Show" of Dragon TV.
Wei Liu said, I told myself that I still deserve the best.
Expert Liu Wei has a famous saying: Man is a mixture of poisonous snakes and tigers. In the cold night, his shining eyes came in and out freely.
Wei Liu said, I like to find the desolation of life and love in the cold notes. Perhaps, I also subconsciously hope that the joys and sorrows of my life can also be dissolved in beautiful music.
Liu Wei said that your contempt and discrimination are another kind of fulfillment for me.
Liu Wei said, seize every opportunity to lose face and thank everyone who makes you lose face; Know how to thank the person who hurt you, because he honed your mind; Know how to thank the person who whipped you, because he eliminated your karma; Know how to thank the person who abandoned you, because he taught you to stand on your own feet; Know how to thank the person who stumbles you, because he strengthens your ability.
Wei Liu said, is it a harvest to get used to pain? Fortunately, I never looked back and finally found that there really was an oasis ... thank you, indifferent people, for underestimating me and making me live a more wonderful life without bowing my head. ...
Wei Liu said, I like to use ambiguity to describe my relationship with the piano. Ambiguous means that I will always have a feeling of awe and admiration for the piano. Ambiguous means that I can't put it down every time I see the piano.
Liu Wei said that life is a process of seeking extreme value. People usually remember your best jokes, but those mediocre experiences are rarely paid attention to and many people will forget them.
Liu Wei said, give yourself more opportunities and don't be afraid of being rejected. Some people refuse, others accept. Some people hate it, others like it. In this world, there are days and places, black and white, men and women ... the two are opposite and complement each other, seemingly contradictory, naturally harmonious and true. For those who accept me, thank God for bringing me back. For those who refuse me, it's a pity that our fate is not enough.
Liu Wei said that my principle of doing things has always been, either don't do it or do it well.
Liu Wei, a brokeback teacher, said, I have always believed that all magic is only because of familiarity and is applicable to people and things.
Wei Liu said, I always say that the little bumps or bumps in your life prove that your future life is beautiful. Walking on the road of personality explosion, you have more hope of living, don't you?
Wei Liu said that where fate puts us is beyond our control and we can only accept it. It may be a deserted road, but it is precisely because of the lack of development land that you have more room to play. The worst result is nothing more than being a pathfinder yourself. A busy road doesn't necessarily lead to where you want to go, nor does a desolate road.
Liu Wei, the champion of the talent show, said that people can have 10,000 kinds of unfortunate thoughts in their life, and it is lucky to wake up every morning and find themselves as normal as yesterday.
Quotations of sales skills
1, customers buy not only products, but also your service spirit and attitude.
2. Collect relevant industry information anytime and anywhere.
3. the highest point of sales is that the products are not exposed.
If the customer can meet you at home, it's half the battle.
You should tell the customer everything you need to know.
6. Always sit on the customer's left.
7. Successful salespeople have excellent listening skills.
8, always praise each other as the opening remarks.
9. Simulate each other's cooperation in language, speed, body and movement.
10, practice smiling in front of the mirror 5 minutes before meeting the customer.
1 1. In the process of sales promotion, the most important thing is to build trust.
12, your nervousness will affect your customers.
13, your confidence will also affect your customers.
14, sales is to help customers solve problems.
15. Improve your sales skills every day.
16. Selling products in the right way is the guarantee to improve the company's performance.
17, if you want to sell, you have to sell the results, not enough; If you want to tell, you have to tell stories, not theories.
Selling is selling emotions.
19, implore customers to help you write customer witness, and provide customer witness, preferably celebrity witness.
20. Always smile.
2 1, every customer wants to be respected and affirmed.
22. Service is better than sales.
23. Keep selling, selling and selling.
24. Review and sort out the names and contents of every customer you talk to every day.
25. Insufficient remuneration means insufficient capacity.
26. Keep in touch with customers regularly.
27. Turn your back on customers, 100% respect customers.
We should constantly think of new ways to attract more customers.
29. The key to improving performance: set a quantitative limit to the degree of completion every day.
30. If you want to surpass anyone, you should work four times harder than him.