Users who use mobile phones can often receive sales calls from customer service, the voice of the customer service lady's money, tell you the latest package status tenderly and intimately, and at the same time lose no time to introduce you to more suitable and affordable information packages, and also send a lot of traffic and video website members. Under such a series of concessions, many people, while grateful, could not help but agree to the kindness of the customer service lady and allow them to change the set meal. And some customers who are stubborn and refuse to change their visas will be tirelessly called by mobile customer service in the future, introducing the change package to you in the same tone, and spending time tug-of-war with each other until the customers compromise.
I once met a collapsed colleague who begged them not to harass themselves so regularly after receiving the "package promotion service" from mobile customer service every day.
Compared with the other two companies, the customer service of China Unicom and China Telecom is not as frequent as that of mobile customer service, so why do mobile customer service often call customers to change the package service?
Take me for example, I am still under the public relations of mobile customer service. Until now, I have not compromised. The thing is, my package has unlimited traffic. When it reaches the limit of 10GB, it will drop to 3G network speed. But even at 3G network speed, watching videos and the like can still be satisfied. So basically, I spend very little except the basic package, which is very unfavorable for telecom companies.
It took a year for the telecom company to react after the package was launched. Therefore, after reaching the unlimited traffic package, users can spend money to buy it in order not to slow down the service speed, which is equivalent to raising the charges in disguise.
What about the previous users? With a little kindness, I began to induce old users to change packages, because once they changed, it was impossible to go back. The telecom company will tell you that the package is gone and it is impossible to enjoy free traffic.
Of course, mobile customer service calls are not all about giving up your existing rights, and some packages are also designed to keep old users, because the competition in the telecommunications field is fierce now, such as mobile, China Unicom and telecommunications. Every company now has similar services, unlike China Unicom, which can't connect, and telecommunications has no hope in the north. Under the pressure of business competition, some good packages have become a means for telecom companies to retain customers.
Especially after the country introduced the policy of port number transfer to the network, many old users who used to spit out mobile wanted to transfer from mobile to other telecom companies' networks.
Customers are the foundation of telecom companies. If a large number of customers are lost, the company's future income will be greatly reduced. In order to retain these potential customers, mobile customer service will recommend some telecom packages with high cost performance to them, and old customers may choose to stay after seeing such suitable packages. The same upgrade package is generally time-limited, and network transfer is not allowed within the specified time. By this means, mobile companies can indirectly retain some old users.
In any case, when the customer service calls you, you must compare calmly and choose the package that suits you best and is most beneficial to you. Don't believe it, the previous bag (cheap) will be difficult to come back.