Responsibilities of pre-sales customer service 1 responsibilities 1:
1. Pre-sale consultation, answering questions from online buyers, guiding users to purchase online smoothly and facilitating transactions;
2, typing speed is fast, and there is a certain understanding and understanding. Familiar trading operation.
3. Agile and flexible in thinking, patient and able to put yourself in the customer's shoes.
4. Experience in customer service, especially in clothing shopping guide.
5. Able to handle simple after-sales problems independently.
Responsibility 2:
1. Carry out research on external dialing, realize customer return visit, collect, update and mine customer information;
2. Need to handle a large number of customer calls and provide pre-sales support and customer service for telemarketing activities;
3, according to the standard for effective information statistics, input, customer information management, accurate input research information;
4. According to the company's arrangement, complete the publicity and implementation of the company's customer feedback and other service activities;
Responsibility 3:
1. Solve the pre-sales consulting service of products by telephone, online chat tool, fax and email. Understand customer needs, accurately record customer information and file it;
2. Recommend suitable products for different customers, guide customers to purchase smoothly on the website, and facilitate the transaction;
3. Deal with all kinds of problems before and during the sale patiently and meticulously;
4. Handle orders and provide pre-sale and mid-sale services, and manage the daily life of the store;
5. Organize daily, weekly and monthly sales data, and timely summarize and report;
6. Investigate and understand customer needs, analyze and summarize customer needs and report to department heads;
7. Communicate with other team members in time to ensure the smooth and transparent internal information, improve work efficiency and be able to complete tasks independently;
8. Implement online activities and assist departments to complete other marketing tasks;
9. Other matters arranged by the boss.
Responsibility 4:
1. Communicate with customers through Want Want, answer customers' questions, guide and identify potential customers, provide online consultation and sales of products, guide customers to place orders online, and better promote sales and facilitate orders;
2. Correct service attitude, guide customers to get favorable comments and improve store evaluation;
3. Handle daily simple pre-sales problems independently;
4. Follow up the success of the order in time and follow up;
5. Respond to customers' questions, try to use appropriate expressions according to the actual situation, and create a harmonious shopping atmosphere;
6. Answer customer questions accurately, avoid answering irrelevant questions, constantly guide customers to buy, and quickly facilitate transactions;
7, typing speed shall not be less than 80 words/minute;
8. Give priority to buyers who buy goods. For buyers who are hesitant and unable to attack for a long time, cleverly increase their desire to buy, send in-store promotions or small favors to promote transactions;
9. After the transaction, sometimes we will check the delivery address with the buyer, guide the buyer to receive praise again, remind the buyer to pick it up at the store, and look forward to the next cooperation;
10, customers who failed to reply in time or made a deal actively communicated with the buyers to win marketing opportunities again. For offline buyers, clever information is helpful for secondary marketing;
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Job responsibilities of pre-sales customer service 2 1, pre-job meeting, customer service supervisor will inform products about new products, event notices, preferential strategies, gifts and other matters.
2. Check whether the quick reply is synchronized as required.
3. Understand the change of self-inquiry and colleague's inquiry the day before, sum up your own shortcomings and make optimization in advance.
4. Here, I suggest you take a note on the computer or simply sort out the documents, sort out the questions that buyers often ask, and inform you to sort out your own replies to see where you have caused the loss of customers and whether there is a powerful rescue plan.
5. Pay attention to the silent list after the night shift yesterday, so as to facilitate the warehouse to count the delivery.
6. Urge unpaid orders. It should be noted here that when dunning, please try to read the chat records of colleagues last night before describing the relevant dunning words, or you can dunning from the direction of preferential activities when there are preferential activities the day before. Simple and quick phrases have a bad urging effect. At the same time, property buyers who are urged to meet the standards and bright stars will be the focus of transformation.
7. Receive buyer's consultation
8. Buyer information