1. Collecting evidence: First, make sure that you have saved all documents and evidence related to this transaction, including transaction records, payment vouchers, communication records, etc. These evidences will be helpful to your subsequent complaint process.
2. Contact ETC service provider: Tell ETC service provider your situation in detail and provide relevant evidence. They may ask you to fill out a complaint form or provide other necessary information. Please make sure that you provide accurate and detailed information so that they can better understand your problem.
3. Seek the help of consumer protection agencies: If the ETC service provider fails to solve your problem, you can contact the local consumer protection agencies, such as consumer associations or industry regulatory authorities. They will help you mediate disputes and provide relevant legal advice.
4. Seek legal aid: If your loss is large and cannot be solved through the above channels, you can consider seeking legal aid. Consult a professional lawyer, who will give you legal advice and help you make further legal action plans.
It is very important to maintain communication and patience throughout the complaint process. Ensure that you maintain good communication with relevant institutions and provide the required information and documents in time. At the same time, we should also pay attention to protecting our personal information and rights and interests to avoid being infringed by scams again.
Legal basis:
People's Republic of China (PRC) criminal law:
The second part specifies that
Chapter III Crimes of Disrupting the Order of the Socialist Market Economy
Section 5 Crime of Financial Fraud Article 196 Whoever commits credit card fraud under any of the following circumstances, if the amount is relatively large, shall be sentenced to fixed-term imprisonment of not more than five years or criminal detention and shall also be fined not less than 20,000 yuan but not more than 200,000 yuan; If the amount is huge or there are other serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than five years but not more than ten years, and shall also be fined not less than 50,000 yuan but not more than 500,000 yuan; If the amount is especially huge or there are other particularly serious circumstances, he shall be sentenced to fixed-term imprisonment of not less than 10 years or life imprisonment, and shall also be fined not less than 50,000 yuan but not more than 500,000 yuan, or his property shall be confiscated: (1) using a forged credit card or using a credit card fraudulently obtained with false identification; (2) Using an invalid credit card; (3) Fraudulent use of another person's credit card; (4) malicious overdraft. The term "malicious overdraft" as mentioned in the preceding paragraph refers to the behavior that the cardholder overdraws beyond the prescribed limit or time limit for the purpose of illegal possession, and refuses to return it after being urged by the issuing bank. Whoever steals a credit card and uses it shall be convicted and punished in accordance with the provisions of Article 264 of this Law.