Medical insurance telephone 24-hour manual service 12333, some cities' medical insurance hotline 12393. In addition, if you know the telephone number of the local medical insurance management center, you can also call the medical insurance center and follow the voice prompts to transfer to manual service. However, the service hours in different cities may be different. The working hours of general manual service are from Monday to Friday (non-statutory holidays) at 9: 00 am-12 and in the afternoon-13- 17, but some cities also provide 7*24 hours all-weather manual service. Therefore, the specific service time is subject to the information released by official website, the local social security bureau.
The role of medical insurance:
Medical insurance is a social insurance system established to compensate workers for economic losses caused by disease risks. The medical insurance fund is established through the contributions of employers and individuals. After the insured person has medical expenses, the medical insurance agency will give certain economic compensation to avoid or reduce the economic risks caused by illness and treatment. It is one of the most important types of insurance in the social insurance system, and together with basic old-age insurance, industrial injury insurance, unemployment insurance and maternity insurance, it constitutes a modern social insurance system.
To sum up, the medical insurance service hotline provides 24-hour manual service for 7 days, and the general public can call the hotline 12393 or 12345 for consultation and complaint suggestions on medical insurance-related issues.
Legal basis:
People's Republic of China (PRC) social insurance law
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The state establishes social insurance systems such as basic old-age insurance, basic medical insurance, industrial injury insurance, unemployment insurance and maternity insurance, so as to guarantee citizens' right to receive material assistance from the state and society in accordance with the law when they are old, sick, injured, unemployed and have children.