12329 The housing provident fund hotline is a local fixed telephone number. To make a long distance call, you need to dial the long distance area code first. The communication fee standard shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology, and the information service fee shall be exempted.
All localities should, on the basis of making full use of existing resources and reducing repeated investment, build a 12329 housing provident fund hotline according to the requirements of "Service Guide for Housing Provident Fund Hotline" (hereinafter referred to as "Service Guide"). After the 12329 number is activated, other hotline numbers should be stopped and the public should be informed in time.
12329 The housing provident fund hotline mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations through artificial voice, and provides extended services such as business guidance, business inquiry and business acceptance through artificial voice and self-help voice according to local actual conditions.
Extended data:
All localities should include the construction and operation costs of 12329 housing provident fund hotline into the special funds of the provident fund center. All provident fund centers should set up specialized agencies to take charge of hotline work, strengthen business policies, service skills and management training, and provide high-quality and efficient services.
The number 12329 belongs to the state, and the regulations of the Ministry of Industry and Information Technology and the local communication administration on the management of code number resources shall be strictly implemented, and the special number shall not be transferred, leased or changed without authorization.
Notice of the Ministry of Housing and Urban-Rural Development of the People's Republic of China on Opening the Housing Provident Fund Hotline 12329
Baidu Encyclopedia-12329