Caddy is not only the carrier of the whole club, but also the face of the stadium. It is the best consultant for every guest and has the function of promoting the smooth hitting process. Let's take a look at how the golf caddy handles the guest relationship with me. I hope it helps!
First, quickly grasp the guest type
Understanding the types of guests from the psychological point of view is to quickly understand the personality characteristics, demand characteristics and emotional characteristics of guests in a very short period of interpersonal communication, so as to provide targeted services.
As I said before, the personality characteristics, demand characteristics and emotional characteristics of players vary from person to person. As the saying goes, "people's hearts are different and their faces are different."
The personality characteristics of guests are the most easily seen temperament characteristics, such as introversion-extroversion, introversion does not like to talk much, and extroversion talks a lot; When you meet an introverted guest, you just need to tell him what he wants to know most, and he won't talk to you about things outside the stadium. When meeting extroverted guests, they not only play ball games, but also chat. If you serve him like an introvert, he says you are like a log. Another example is the fast-fast-slow type. Some guests play ball very fast, and as soon as they get the pole, they will hit it out quickly. They don't want to wait while playing. If you don't give him the pole he needs soon, he will lose his temper with you. When meeting such guests, the caddy should remind them to swing more short before hitting the ball, and then hit the ball after they are fully prepared. However, some guests play very slowly and can make dozens of empty swings, especially on the green. They walked over, others were in a hurry, but they played slowly. When meeting such guests, what the caddy should do is to help them report the code, keep an eye on the direction, look at the putter route and reduce their preparation time before they are ready to hit the ball.
On the demand side, some guests regard the number of strokes as very important, especially * *. When serving these guests, the caddy must record the scores seriously and honestly, and act in strict accordance with rules of golf. If you help guests write down the number of strokes and let other guests find out, they will be greatly unhappy. There are also some guests who only pay attention to the feeling of the next game and don't pay much attention to the number of strokes, so you don't have to be too serious when scoring.
In terms of emotions, it is very important to master the emotional types of guests. The hardest thing is those who are emotionally unstable. They will be very happy when they play a good ball. When they hit a foul ball, they will fly into a rage and hate to lose their shots. When you meet such guests, you must serve them carefully, because they can't find anyone to vent their anger on. You can't be his punching bag. Even if he takes it out on you, don't care too much, let alone dispute with him. If you argue with him at this time, it will definitely cause contradictions. In the end, you will still suffer. As long as you don't mess with him, he doesn't have to complain about you.
Second, quickly understand the level of guests.
On the surface, it seems that a guest's level of play is calculated by handicap. However, when playing in the actual end, the caddy should quickly understand not the level of the guest's handicap, but the characteristics of the guest's hitting distance and hitting route. This is because these two factors are related to the guest's club selection strategy and whether the caddy can prepare the club for the guest in time. A qualified caddy will know the hitting distance of the guests after they have played several holes. When I was playing in Shenzhen Volkswagen Golf Course, there was a No.76 caddy, who was an A-level caddy. Her greatest feature is that when you need any clubs, she can give them to you at will, which is surprising and she is also very fond of her. There is also a caddy who has the ability to play in Dalian Jinshitan Golf Course. I'm glad that I will tip her more than others after playing. Generally speaking, experienced caddies will take out more clubs when preparing them for their guests, but some caddies don't have clubs for their guests. Even if they have three or four clubs in their hands, they have to go back and get them again and hang them there for a long time. This kind of caddy has never been complained by guests.
In addition, it is also one of the most basic skills that caddies must have to quickly understand the characteristics of guests' hitting routes. Specifically, some guests always hit the ball with a left curve and a right curve. If you don't pay attention to this feature, the direction you point out to the guests will always be biased. A qualified caddy can quickly estimate the guest's hitting error after carefully observing the guest's hitting characteristics, thus effectively pointing out an adjustment target range for the guest. If he can do this, he will certainly be praised by the guests.
So you should remember that a caddy can be called a good caddy if he can quickly master the guest's playing level and provide effective technical guidance to the guest, and the basis for making effective suggestions is your understanding of golf.
Third, be flexible and open-minded
Tolerance and openness are not only the service attitude that a caddy should have, but also the personality quality that a person who wants to get good interpersonal relationships should have. We all have selfishness, and we all put our own interests above others. However, the caddy position is just a kind of service work, and the service work is to do everything possible to take care of the interests of the guests, so sometimes our own interests and the interests of the guests will be contradictory. How to deal with this contradiction? It is to ask caddies to gradually cultivate their easygoing and open-minded personality in their work.
The essence of tolerance and openness is to require more altruistic behavior, less selfish behavior, more understanding and more tolerance for others. This is an unchangeable magic weapon to establish good interpersonal relationships.
For example, learning to be patient is a manifestation of flexibility and openness. Many caddies know that not every guest's request is reasonable, and not every guest's criticism and accusation are right, at least from your point of view. In this case, you can treat the guests in many ways. One is to argue with the guests, not to be silent. The other is to smile and apologize. On the court, I have seen the first two kinds of treatment most, and the worst is the first two kinds of treatment. The first is a solution that causes conflict but cannot solve the problem; The second is to make yourself resistant, which may cause dissatisfaction with the other party. In fact, the effective methods are the third and fourth. The third meaning is that you are tolerant of the guests and relieved your embarrassment. The fourth is to let guests solve problems by satisfying vanity. Which method is good, you test it!
In addition, caddies should always give themselves psychological hints. One way to hint is: "Never mind, I will only serve you for a few hours. Even if I am angry with you for a few hours, we may never see each other again, so it's nothing. " Some caddies don't hint at themselves. When guests complain about themselves, they feel wronged, unhappy and even cry. If you meet such a guest for several days in a row, you will cry until your eyelids are swollen. It's really not worth it.
Therefore, please remember that being accommodating and open-minded is a magic weapon to deal with interpersonal relationships and a valuable quality to keep yourself in a favorable position at all times.
Fourth, optimistic and easygoing.
We live in a society, and people have various personalities. Some people are introverted and calm, some people are extroverted and enthusiastic, some people make a fuss, and some people are optimistic and easy-going. In the process of dealing with people of various personalities, most of us prefer to deal with extroverted, enthusiastic, optimistic and easy-going people, at least it is easy to narrow the interpersonal distance with them; Introverted and calm people are not necessarily annoying people, but we always find it difficult to communicate, so we can narrow the psychological distance in communication; People who are picky and nosy will be annoying wherever they go and will not come into contact with them.
Similarly, guests will like to have an outgoing, enthusiastic, optimistic and easy-going caddy to serve them, which will make them feel friendly, relaxed, natural and happy. These feelings are exactly what guests want to experience when they come to the stadium.
Some caddies, not knowing the role of optimism and easygoing, followed the guests for 4-5 hours while serving them. A calm and even gloomy face is consistent and not vivid at all. A face that lacks vividness is a boring face, and a boring face is an unattractive face. Do you believe me? You see, all kinds of stadiums are bursting with popularity, and the caddies who call the roll are not optimistic and easy-going caddies. Which caddy looks boring and is popular with guests?
The psychological basis of optimism and easygoing is tolerance and generosity, and the psychological basis of tolerance and generosity is less selfishness, which is the so-called "selfless heart, broad world." It is a constant law that you are liked by people in society. Imagine, do you want to be liked by others or do you want others to hate you?
Therefore, if you want to win the favor of others, you must be optimistic and easy-going; If you are gloomy and boring, it is difficult for others to associate with you!
Fifth, agility.
In the service industry, quick wits are actually "attentive" service and diligent.
"Intention" service is to think about what the guests think and worry about what the guests are anxious about. As the saying goes, "you can't do it until you think about it." Since caddy work is a service job, you must think of the guests. If you don't even know what the guests need or don't need, you can't think of the guests. Generally speaking, when guests come to play ball, all their thoughts revolve around how to play well. In this regard, the general caddy service standard is mainly about how to serve the guests well. However, some caddies are very savvy. They are not satisfied with just serving guests, but win good interpersonal relationships and expand their interpersonal circle by serving guests every time. These caddies are far-sighted, and they will get a lot of room for self-development from caddies over time.
The most terrible thing is that some caddies are so vain that they always think that the other person is a human being and they are also human beings. Why should I serve you? The caddy with this idea is not lazy, but wrong. With this biased idea, your hands and feet will not be diligent.
Hard work is not enough, but also hands and feet. You thought of handing water to the guests, but you didn't do it, which is the same as your unexpected behavior effect; You thought of setting the ball line for the guests, but you were afraid that the guests would complain and dare not set it. This is the same as not expecting it.
Therefore, the premise of diligence is not only diligence, but also positive and correct thinking. You can think of it this way. No matter whether you are lazy or take the initiative to serve the guests, you should serve the guests for 4-5 hours anyway, but the service quality of diligence and laziness is the opposite. Diligence may make you tired, but it will win the favor of the guests. On the contrary, if you are lazy, you have to put up with these hours, but your heart is very tired, and you are always worried that the guests will have some ideas about you. The objective effect is that guests will be dissatisfied. Have you considered which situation is best for you?
Six, modest and friendly
I've talked to many caddies, and they always talk about many faults of their guests. Either the guest has a bad attitude and likes to call names, or the guest is too demanding and can't wait, but it's rare to hear the caddy ask you about your shortcomings. Why is this? In fact, this is caused by our psychological lack of modesty and friendliness.
Modesty means being able to look at problems from the perspective of one's own shortcomings with an open mind. Although it is an unpleasant process, it is a quality that a guest likes. Some caddies misread the putting line on the green, and there is a big gap between the putting line and the actual putting line. After the guest returns the ball, he says he is being unreasonable, which is called scolding. He is still unconvinced, and some caddies have been dismissed by guests. He still doesn't understand what is going on. Once, a caddy made a mistake when setting a push line for me, which made me miss a two-yard ball. He came up at once and said, I read my lines wrong. I'm sorry. I forgave him at once,
Friendship means not to look at people with colored glasses. Out of the instinct of self-protection, people often look at others with colored glasses when they first come into contact, and they don't like each other well, or they are wary from the beginning. In fact, it is unwise to push yourself to the opposite of interpersonal relationships. It will make you stiff in interpersonal communication, afraid to say what you should say and do what you should do, giving people the feeling that a giant is thousands of miles away. This is unnecessary. I tell you, when you are in contact with an unfamiliar guest, don't set a frame for the guest with your own ideas. Don't take it for granted what the guests are like. When you set a frame for him, it also limits your free space when you associate with him, making it difficult for you to communicate effectively with each other.
In addition, the friendly communication between people is mutual. When you are alert to others, you also inspire them to be alert to you. Your unfriendly attitude will only bring more unfriendly to each other.
So, please remember, if you want to get the most interpersonal space, you must be modest and friendly.
Seven, good at praise
Everyone who lives in society likes to be praised and praised by others, which is an inner experience of seeing his own value through other people's words. No one likes to listen to criticism rather than praise, whether it is a great man or an ordinary person, as long as it is not an abused personality. In the process of serving guests, caddies may hear as many praises as criticisms, sometimes even more. Are you comfortable with praise or criticism? It must be that we all like to be praised and praised.
People are connected and the reason is the same. Well, let's think backwards with our own feelings, and understand the guests' feelings about praise, and we will find that guests also need our praise and encouragement. For example, a woman in her forties, you tell her that she is younger than the previous two years. Although she knows this is an untrue compliment, how can she be younger as she gets older? But she must be flattered, because you admit the value of her looks, and she will have a good impression on you, at least not a bad feeling.
On the court, all the guests will play good and bad balls. It's natural for you to praise him for playing well. But when a guest hits a bad ball, how can you express your reasonable feelings in words, so that he sounds comfortable and can quickly ease from frustration? This is learning. Some considerate caddies will adjust their guests' mood through self-criticism. For example, he (she) can say, "This is my responsibility, and we will perform the next scene well." In fact, he (she) has no responsibility at all, but the guest didn't play well himself. But when he (she) puts the blame on himself, the guest will say, "This has nothing to do with you, but I didn't play well myself. This is the "playing hard to get" tactic in China's ancient art of war. Don't look at this short sentence, it can not only ease the mood of the guests, but also bring the relationship with the guests closer. You don't have to spend a penny. This is an unprofitable business, but many caddies can't do it.
You know, there is no one in this world who doesn't like being praised by others! If you want to handle the relationship with the guest, you may as well praise him at any time.
Eight, smile service
We all have such experiences in life, no matter how gorgeous, noble and elegant the person in front of you is. For example, although the male player wears a Rolex watch on his wrist, Nike shoes on his feet and famous brand golf clothes; Using a five-star HONMA club worth more than 100,000 yuan, a lady dressed herself as a "court model" wearing a famous brand of "Feila". But when his (her) facial expression shows arrogance, meanness, selfishness or indifference, you will definitely dislike him (her) and even have the idea of not wanting to serve them.
Similarly, if you are dull and indifferent when serving guests, players will feel the same way and will have the idea that you don't want to serve them. This is because a person's expression is an indicator that he or she accepts the other person. The subtext of a dull and indifferent expression is "I don't like you, I'm too lazy to wait on you!" " And the smile on your face is like this: "I like you, you make me happy, and I am very happy to meet you."
Whopper, a wealthy American businessman, once told me that his smile was worth $654.38 million+$00,000. Maybe this is the truth he hinted at. Schwab has achieved today because of his personality, his charm and his special ability. And in his character, the most lovely factor is his charming smile.
In addition, a smile has another meaning, that is, whether the person is interested in what he is doing. When the caddy is not interested in his job, he will treat every appearance service as "suffering". How can he laugh enough? On the other hand, when you take work not only as a means of making a living, but also with a strong interest, you will understand the players' mood and needs from your own feelings. When a player plays well, you will be sincerely happy for him. When a player plays a low-quality ball, you will really sweat for him. This is because: "the success of a person's career depends largely on whether he or she is interested in this profession, rather than just working hard and studying hard to open the door to his or her success."
Whether you are interested in caddy work is obvious from the expression on your face. Everyone can laugh, but there is a big difference between a knowing smile and a perfunctory smile, which is easy to distinguish. A heartfelt and knowing smile is an emotion that naturally gushes from the bottom of my heart. It has a strong appeal, and can be felt by others and infected by it. On the contrary, the perfunctory smile is not from the heart, so it is "mechanical" and "dull" and is not infectious. This kind of smile not only can't fool others, but is disgusting.
I have been in contact with many caddies. They always complain about the bad attitude of their guests. Yesterday, another guest scolded him or her. But they don't understand the truth: "If you want others to receive you with a happy expression, then you should treat others with this expression first." I have suggested to many caddies that when you meet the guests you want to serve every day, the first thing to do is to give them a relaxed and natural smile. Some caddies accepted this suggestion, and their relationship with the guests improved obviously.
The quality of a smile is directly affected by a person's mood. For example, there are two caddies serving a group of guests together, but one of them is relaxed and happy at work, while the other is sad. What is the reason? The answer is simple. They are in different moods.
Lincoln, the famous former president of the United States, once said, "Most people get the same happiness as what they think in their minds." Indeed, among many caddies I have contacted, I found that many of them belong to the kind of people I call "sunshine boys" and "sunshine girls". As long as you have a little taste, you will find that no matter how different their personalities, temperaments and abilities are, they all have one thing in common, that is, their minds are always full of happiness. Maybe they don't realize it themselves, but their "sunshine" mood is enough to show that they are happy first. Similarly, I also found that some caddies were uncomfortable from the moment you came into contact with them. Their gloomy and lifeless faces always make you feel uncomfortable. I once asked a caddy like this, and I asked her if you were not feeling well today. She replied that she is such a person. I asked her again, do your guests like you? She told me that many guests didn't like her very much and many regular customers didn't want her to serve, but she didn't know why. I told her that although you didn't realize your emotions, your facial expression clearly indicated "I don't want to serve you", so the guest would say, "Then I don't like you to serve me!" She looked at me in surprise and said, I didn't mean to! I said, your expression has clearly expressed this message. Need I say more?
It can be seen that a happy mood is the basis of a smile. If you want others to like you soon, you must cultivate yourself to keep a good mood and use this mood to let a sincere smile overflow your face. You should know that a smile is always welcome. Don't serve if the caddie doesn't have a smile on his face!
Nine, sweet words
As the saying goes, "a good word warms three winters, and a bad word hurts people in June" refers to the importance of words in interpersonal communication.
Speech is the gateway and face of communication between people. In interpersonal relationships, there are two common communication methods, one is long-term communication, and the other is temporary communication. The former is suitable for communication between colleagues and friends. In this kind of communication, what matters is not what you say, but what you do. That is to say, this kind of communication is based on your understanding of others or their character and morality. However, the above reasons do not apply to temporary communication. On the contrary, in this type of interpersonal communication, what matters is not whether you do well or not, but whether you speak well or not. Whether you can win the favor of others quickly with sweet words is an important factor for others to continue to associate with you. The relationship between the caddy and the guest belongs to this kind of temporary communication. In this kind of communication, you may meet a guest for the first time, or you may have several acquaintances, but it is impossible for the two sides to be intimate. Because people's understanding of people is based on mutual understanding and trust, it is impossible to fully understand and trust them after a few short contacts, so your oral expression is not only a magic weapon for you to win a good impression, but also the reason for your good impression.
Many caddies don't understand this truth, and they don't use words reasonably in the first communication. They are either silent, indifferent or passive. Guests don't ask, don't talk, and don't bother to say a few words when they ask, as if his words are worth thousands of dollars, and if they say it, they will get credit. In this way, the guests will be very unhappy, and the more unhappy they are, the more likely they will have verbal conflicts, which will make the atmosphere of a game tense and even forget the evaluation card when playing the ball. On the contrary, some considerate caddies know that "words are the key to happiness", and they will reasonably compliment and praise their guests and have extensive exchanges with them, so that the guests will be elated and happy. After a game, their interpersonal relationship is very harmonious. It's worth tipping him or her a little more next time, don't you think?
It doesn't cost you a penny to communicate with guests with sweet words. Maybe you can make more money. What about this business that only makes money without losing money? On the other hand, if you don't understand this truth and can't use language as a weapon, you will not only make no money, but also cause constant complaints. When everyone thinks you are a "250" who is unreasonable and can't speak, not only will you be unwilling to let you serve him, but even your boss won't like you, and you may quit your heart! Are you willing to do this business that only loses money?
So, if you want to be an excellent caddy, please remember that you should be able to talk and communicate with guests with sweet words.
Avoid arguments
In general interpersonal communication, "nervousness" can be said to be another name for argument. Argument means that you have different opinions from others. In the eyes of most people, if you don't agree with him, you will have a hard time with him. Since you have a problem with him, he will do the opposite and naturally have a problem with you.
Rationally speaking, arguing is not a bad thing. Through argumentation, we can distinguish right from wrong and distinguish right from wrong. In the caddy service industry, there is no conflict of interest in principle between you and your guests, and you can't reach the level of deep interpersonal communication, so arguing will only lead to embarrassment, dissatisfaction, complaints and even opposition in interpersonal relationships. This is not only what the stadium management does not want to see, but also a taboo for the service industry.
Generally speaking, caddies will meet different types of guests in actual service. Most of the guests are very reasonable and friendly, but some people are very picky. They often blame the caddy for not playing well. For example, the caddy of the monster didn't tell him in advance that there was water next to him. The shot on the green was close, and the ball didn't hit the green, complaining that the caddy said the distance was wrong; One yard putter missed the hole, saying that the caddy didn't read the putter line wrong, didn't tell him the direction of the grass pattern, or didn't remind him to push the ball uphill and downhill, and so on. You will feel wronged and can't help reading: "Why do you always blame others for playing badly?" "It's really puzzling. I can't sleep but blame the pillow! " Wait a minute. Once you have these ideas, you will unconsciously produce resistance, unhappiness, and involuntary indifference in service attitude. When the opposition arises, there will be verbal arguments because of emotional reasons, and even think, "Can't I serve you?"
The correct way is to face these guests, caddies should adjust their service mode in time. When introducing each fairway, hitting distance and green situation, he should say more and talk in detail. In this way, the guest's mouth will be blocked and he can't complain if he wants to.
So, you should let the guest recognize your service, remember, don't argue with him!
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