Over the years, under the guidance of Deng Xiaoping Theory and Theory of Three Represents, the station has been innovating service concepts, building service brands, developing service culture and improving service quality in accordance with the idea of combining "people-oriented, harmonious development" with "brand enterprise development and service value-added", so that the station service has gradually changed from standardized service to quality service, from standardized service to value-added service, and from local service to whole service. Embarked on the road of "creating our own model and going out", and successively won the honorary titles of national civilized unit, national advanced unit for creating civilized industry, national demonstration site for creating civilized industry, national model worker family, and national demonstration window unit for transportation system.
Beautify the environment, improve facilities and create a beautiful environment. Focusing on the construction standards of "Three Excellent and Three Industrialization" of the Ministry of Communications, and in accordance with the idea of "highlighting key points, actively promoting and developing steadily" and the requirements of high starting point, high standards and high technology, we have continuously accelerated the pace of station environmental reconstruction, vigorously implemented the transformation of station facilities and the adjustment of service structure, and successively invested more than/kloc-0.0 million yuan to comprehensively decorate the ticket hall, waiting hall and high-speed waiting area. A new passenger service center and key passenger waiting rooms have been built, and new service equipment such as central air conditioning, Chinese and English voice station announcement system, open seat, electronic clock, real-time information display screen of shuttle bus, mobile phone gas station and touch screen have been added. It has been increased to expand the exhibition area of green planting and bonsai, further improve various service facilities and improve the hardware grade of the station.
Strictly control the pass, pay close attention to supervision and create a good order. Earnestly put safety work in the first place in all work, adhere to the policy of "prevention first, safety first", further enhance the sense of responsibility, mission and urgency in safety work, tighten the string of safety, strengthen safety production education, strengthen safety culture construction, improve safety mechanism, implement safety measures, enrich safety activity carriers, strengthen on-site supervision, assign responsibility to people, focus on key points, and strictly control customs, gates and passenger traffic.
Build brand, highlight value and create quality service. Adhere to the passenger demand-oriented, take 356 1 service brand as the starting point, pursue service quality, and take passenger satisfaction as the standard. While providing basic services such as ticket selling, ticket checking and driving, the station actively explores service resources, launches the brand strategy of 356 1, summarizes and refines the brand culture system of 356 1, and promotes the service of 356 1. Complete the design and registration of 356 1 service brand trademark, launch brand service projects such as military post station, children's custody transfer, mobile service car, warm service relay card, and extensively organize activities such as pairing poverty alleviation, voluntary service, convenience service, and pioneering civilization, and devote love, dedication and hard work to extend civilization to the society, which has won favorable comments from tourists and all walks of life.
People-oriented, strengthen education and build excellent teams. Actively improve the ideological and political quality and professional ethics of employees through various forms and carriers of education and training; Adhere to various labor competitions and big discussion activities to improve employees' awareness of quality service, honest service and satisfactory service; Adhere to business training and on-the-job training activities to improve the service skills and operational level of employees; Constantly strengthen the construction of service posts and teams, encourage employees to strive for advanced teams, civilized teams, qualified teams and safety teams, and strive to be post experts and service pacesetters. 356 1 service class has successively won the National May 1st Labor Award, the National Women's Civilization Post and the National March 8th Red Flag Collective. Ticketing Group has successively won the honorary titles of National Youth Civilization and National Excellent Team of Automobile Passenger Transport System, and a number of advanced individuals such as National May 1st Labor Medal, National Female Model Worker and National Civilized Worker Model in Transportation Industry have emerged in the station.
All the staff of Ningbo South Bus Station are determined to build the station into a scientific and civilized modern new station with first-class reputation, first-class service and first-class management.