Call 1238 1 to make a complaint. All complaint calls are useful, mainly depending on whether your complaint or your appeal is reasonable, legal and compliant. Only by meeting these requirements can we generally get a satisfactory answer. If it is unreasonable, it is useless to ask where to complain. 1238 1 is a public service telephone platform that provides foreign-related government information services in the name of the Ministry of Industry and Information Technology. It mainly accepts and handles public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology by means of manual transportation and messages from the Minister's mailbox. 1238 1 All the existing service telephones of the Ministry of Industry and Information Technology will be integrated, and the "one-stop" service of the Ministry of Industry and Information Technology for grandpa's service telephone will be realized according to the principles of unified acceptance, responsibility handling, unified reply, unified supervision and unified evaluation.
1238 1 was put into trial operation on September 5, 20 17 and officially put into operation on September 5, 20 18. On September 9, 2020, the Ministry of Industry and Information Technology announced that it would integrate the telecom service complaint hotline and the network defect and spam reporting hotline into the public telephone platform hotline of the Ministry of Industry and Information Technology 1238 1. On the basis of 1238 1 system and communication platform, three government hotlines 1238 1 and 1232 1 were integrated to realize the "No.1 foreign service", and the online intelligent consultation service was synchronized 24 hours a day for seven times.
From 20021July 14, the National Anti-Fraud Center and the Anti-Fraud Center of the Ministry of Industry and Information Technology will jointly push anti-fraud early warning messages to the public for free.
legal ground
"People's Republic of China (PRC) Telecom Regulations" Article 29 After the telecom resource users have obtained the telecom network code number resources according to law, the leading telecom business operators and other relevant units have the obligation to take necessary technical measures to cooperate with the telecom resource users to realize the functions of their telecom network code number resources. Thirty-third telecom operators should provide convenience for telecom users to pay and inquire. At the request of telecom users, telecom business operators shall provide free lists of charges for domestic long-distance communication, international communication, mobile communication and information services.
When telecom users have unusually large telecom expenses, telecom business operators should inform telecom users at the first time and take corresponding measures once they find out.
The huge telecom expenses mentioned in the preceding paragraph refer to the expenses that suddenly appear and exceed five times the average telecom expenses of telecom users in the first three months.