Customer service in shopping malls is very important, because customer service is a department that directly faces the general public. The job responsibilities of the customer service department in shopping malls have their own characteristics, and the job responsibilities of the customer service department in shopping malls have their own contents according to the specific requirements of shopping malls. The following small series introduces the job responsibilities of the customer service department of the mall.
Job requirements of employees in the customer service department of shopping malls
1, pay attention to departmental etiquette and provide a good external image of the company;
2. Maintain good service order and provide high-quality customer service;
3. Provide information and act as a bridge between customers and companies.
Responsibilities of the customer service department in the shopping mall, mainly daily work.
1, check the etiquette and clothing of employees every day;
2. Check the customer service workflow of employees to ensure the service quality;
3. Do a good job in customer complaints and reception;
4. Set an example, advocate the business philosophy of "customer first" and put an end to disputes between employees and customers;
5. Coordinate with government departments to ensure a good external environment of the mall;
6. Do a good job in recruiting members and visiting major customers;
7. Guide the standardization of gift distribution, customer packaging and storage, and return and exchange;
8. Make a timetable for customer service personnel;
9. Responsible for arranging the professional knowledge training and performance appraisal of employees in this department;
10, responsible for arranging the distribution and tracking of shopping mall magazines and ensuring the implementation of various promotional activities in shopping malls;
1 1. Guide the delivery office to carry out the work according to the company's specifications.
Related work in customer service department of shopping mall.
1, responsible for environmental sanitation in the responsible area and providing customers with a good shopping environment;
2. Assist in passenger flow guidance and security at entrances and exits;
3. Assist in the inventory and replenishment of promotional goods at the front desk.