Implementation plan for management promotion activities 1 In order to effectively manage the company and promote the corresponding system construction to play a greater role in management, this plan is formulated according to the overall deployment of management promotion of SASAC and group companies, the basic requirements of "innovation implementation year" of regional companies and the company's reality.
First, the general idea.
Around a theme, that is, comprehensively improve the quality of enterprise management, and strive to achieve the successful completion of various business objectives. Enhance two consciousnesses,
Second, the work objectives
Thought is the source of development, and concept is the reason for success. Through comprehensive management promotion activities, a perfect institutionalized, streamlined, integrated and flat operation management system has been established, which has strongly supported the company to continuously improve its efficiency.
-the comprehensive performance has been significantly improved. Market share, income profit rate, value creation ability and labor productivity have been significantly improved and reached the due level; Effectively control major risks; The promotion of management further enhanced the company's promotion of differentiated competitive advantage.
-the level of management modernization has been significantly improved. Advanced management concepts, techniques and methods are effectively applied to management practice; Build an advanced information system and comprehensively improve the support level of informatization for production and operation management.
-the management innovation mechanism has been significantly improved. Form an efficient management innovation system, and the transformation rate of innovation results is constantly improving; Establish "who distributes and who is responsible; Who uses, who is responsible for "resource allocation and use mechanism, improve the efficiency of resource use. -Basic management has been significantly strengthened. Form an effective management and control assessment mechanism, realize the institutionalization and systematization of management, and obviously improve the basic management level.
Second, the key tasks
In order to fully implement the work objectives of management promotion activities, we need to focus on the following four tasks:
1. Find management shortcomings and make key breakthroughs. All units should comprehensively and systematically carry out self-examination, find out outstanding problems and weak links in management, optimize upgrading measures, formulate effective improvement and upgrading plans, and pay close attention to implementation on the basis of in-depth investigation and full demonstration.
2. Strengthen basic management and change ideas. All units should strengthen efficiency, quality, level and development in management, start with the most basic records, data, standards, systems, on-site management and daily management, strengthen grass-roots construction, basic work and basic skills training, sort out and optimize work processes, and establish a set of scientific and practical standards and systems.
3. Carry out special promotion and comprehensive improvement. All units should focus on the special promotion of investment decision management, comprehensive budget management, comprehensive risk management, scientific and technological innovation management, human resource management, property right management, legal management, procurement management, safety production management, management informationization, social responsibility management, party building management, anti-corruption management, etc. 13 proposed by SASAC, carefully find shortcomings, focus on key tasks, put forward quantitative goals, and think about improvement countermeasures in light of their own reality. Implement rectification measures to accelerate the improvement of the company's business service level, investment benefit level, financial management level, human resource management level, management informationization level, basic management level and risk management level.
4. Build a long-term mechanism to solidify the results. Scientifically evaluate the effect of management promotion activities, summarize the experience of refining management promotion in time, strengthen the popularization and application of the results, make the results of management promotion become the conscious action of all employees by establishing rules and regulations, and constantly improve the working mechanism of management promotion to continuously promote new management promotion.
Three. work arrangement
In order to achieve the expected goal of management promotion activities, it is divided into three stages and six links in principle, from May 20 12 to February 20 14.
(A) full start, self-diagnosis stage
From May of xx to June of 20 12, this stage is divided into mobilization, learning promotion, self-diagnosis and problem identification.
1, mobilize, learn and improve. 20 12 May Learn the important speech of Director Wang Yong of the State-owned Assets Supervision and Administration Commission and the spirit of relevant documents, and mobilize to carry out management improvement activities; Seriously study and understand the implementation plan of China Unicom to carry out management promotion activities, and implement it.
2, self-diagnosis, identify the problem link. On June 20 12, all units and departments searched for management shortcomings and bottlenecks in their work, carried out systematic benchmarking, learned advanced experience, made clear the existing problems and reasons, and formed a problem diagnosis report.
(1) main aspects of diagnosis: around the thirteen special promotions proposed by SASAC, combined with our own reality, we will find short-board problems from business services, investment benefits, financial management, human resource management, management informationization, basic management and risk management, and carry out work around the following aspects:
① Commercial service: focusing on how to improve market competitiveness, development speed, marketing ability, service level and product innovation ability; How to ensure the rational allocation of marketing resources and the flexible and controllable business behavior; How to further improve the adaptability of key links such as marketing organization and find out the existing problems and deficiencies.
(2) Investment benefit: Focus on how to improve the scientificity of investment decision-making and the whole process control ability; How to further revitalize the network, office and other resources, improve input-output efficiency and resource utilization efficiency, and find out the existing problems and deficiencies.
(3) Financial management: focusing on how to continue to deepen the application of full-cost evaluation management and strengthen the further improvement of capital asset management and budget control on the existing basis; How to promote the dynamic allocation of interest-oriented resources and find out the problems and shortcomings in key links in the fields of cost, income and profit.
④ Human resource management: find out the existing problems and deficiencies around the key links in the fields of how to further promote the reform of salary distribution system, improve personnel management, optimize personnel selection and employment mechanism, optimize personnel structure, improve personnel quality and continuously enhance team vitality.
⑤ Management informatization: Focusing on how to continue to deepen and play the role of centralized integrated IT architecture and promote the transfer of IT capabilities from function provision to data service,
Find out the problems and deficiencies in key links, and provide necessary support for business innovation and management change.
⑥ Basic management: How to further optimize the management system and mechanism on the basis of system construction and process optimization; How to sort out special management such as procurement, operation and maintenance, safe production, energy saving and emission reduction, social responsibility, etc., and improve management efficiency; How to further strengthen and improve the party building and democratic management of employees, provide a strong guarantee for the company's reform and development, and find out the existing problems and deficiencies.
⑦ Risk management: Focus on how to continuously improve the internal control system, give full play to the functions of audit, law, discipline inspection and supervision systems, effectively prevent risks, promote the sustainable and healthy development of the company, and find out the existing problems and deficiencies.
(2) Find the benchmarking gap: find out where to improve.
① Benchmarking targets: benchmarking with enterprises in the same industry in the region, benchmarking with advanced enterprises in the company and benchmarking with other advanced enterprises;
(2) Benchmarking dimension: the benchmarking of all links should be combined qualitatively and quantitatively, and the qualitative description should be evaluable, and analyzed and described from the aspects of system, process, mechanism, management level, management means and responsibility implementation; Quantitative indicators should be assessable, including not only developmental indicators such as income growth and market share, but also beneficial indicators such as income profit rate, EBITDA rate, input-output rate, resource utilization rate and labor productivity, as well as important related indicators such as team structure optimization and customer satisfaction.
(3) Focus on the problem: on the basis of benchmarking and learning, put forward the shortcomings and bottlenecks of the company's management.
The second implementation plan of management improvement activities is to promote the refined management of logistics work and further improve the service quality and management level. The Logistics Management Office decided to launch the "Service Quality Improvement Year" in 20xx on the basis of activities such as "Standardized Management Year" and "Rules and Regulations Implementation Year". In order to ensure the effectiveness of the activities, combined with the actual work, this plan is formulated.
I. Guiding ideology
Guided by Scientific Outlook on Development, around the service tenet of "three services and two educations", and in accordance with the logistics policy of "harmony, initiative, enthusiasm and efficiency", on the basis of institutionalized, standardized and scientific service system construction, we will fully implement refined management in logistics work, do refined, refined and excellent logistics services, establish a good image positioning, build a high-quality service brand and apply refined management. Strive to build a university logistics that is satisfied with leaders, teachers and students, parents and society, meet the second D Congress of the school with full enthusiasm, and meet the qualified evaluation of undergraduate teaching work of the Ministry of Education with excellent results.
Second, the theme of the event
Sing the main theme of service, strengthen the implementation of responsibility, shape a new image of logistics and realize a new leap in logistics.
Third, organize and lead.
Set up a leading group to carry out the "year of improving service quality", with the following members:
Team leader:
Deputy team leader:
Members:
There is an office under the leading group, with Chen as the director and Nie and Nie as the deputy directors.
Four. Mission objective
Through the "Year of Improving Service Quality" activities, we will further strengthen our awareness of learning, service, responsibility and execution, and strive to achieve a significant change in work style, a significant enhancement in execution and a significant improvement in efficiency.
(a) adhere to the people-oriented, material-oriented, strengthen education, innovative services. Strengthen the education and training of logistics staff, so that everyone has the pressure and motivation to firmly establish the idea of serving teachers and students wholeheartedly, strengthen the sense of competition and hardship, establish the sense of responsibility and service, constantly improve the ideological quality and professional quality, strive to build logistics into a learning, innovative and practical team, give full play to and perform their work functions, actively innovate their work ideas, change their service methods, optimize their service measures, and strive to enhance the service connotation.
(two) adhere to the real work, to achieve practical results, do a good job in implementation, improve services. In the process of activities, we should not only attach importance to ideas, implement measures, but also have action effects. We should be sincere, earnest and realistic, check and rectify one by one, implement one by one, consolidate one by one, and earnestly achieve results.
(3) Adhere to the implementation of refined logistics management measures. All departments (centers) should adhere to the concept of "people-oriented" when perfecting the system, establishing various processes, formulating various standards, and studying relevant service measures, and refine the principle requirements into implementable goals and operational carriers, so as to make the "Year of Improving Service Quality" activities close to teachers and students, reality and life. We should earnestly put ourselves in the other's shoes, do practical things, solve difficult problems and seek practical results for teachers and students. We should consolidate and improve the service items welcomed by teachers and students in the past, start with doing every ordinary, simple and trivial thing well, refine management and service, do practical things better and do good deeds more realistically, do our best to meet the service and consumption needs of teachers and students, enhance their understanding, understanding, trust and support of logistics, and constantly improve their satisfaction with logistics services.
Verb (abbreviation of verb) activity arrangement
The Year of Improving Service Quality is divided into four stages:
(A) learning mobilization stage (April)
1, to emancipate the mind by "stressing thoughts, making practical moves and serving with words". Hold a department-wide staff meeting to mobilize and deploy activities. At the meeting, the heads of various departments (centers) will report and exchange ideas and specific measures for this semester.
2, each department (center) to carry out extensive and in-depth ideological mobilization in undergraduate course room, undergraduate course room specific activities implementation plan.
3. The Logistics Management Office has further revised and improved the logistics staff's code of conduct, logistics service commitment and other related materials, reiterated the responsibility system of first inquiry and accountability system, opened the logistics service hotline, and established and improved the communication mechanism.
4, each department (center) to develop the daily work responsibility breakdown table, work flow chart, service commitment, inspection and assessment methods and related records; Reaffirm job responsibilities and implement the responsibility system of first inquiry.
(2) Organizing the implementation stage (May-10)
This stage is an important stage of "year of improving service quality". All departments (centers) should, on the basis of extensive mobilization and awareness-raising, do a solid job in all the work and complete the activity task indicators in accordance with the activity statement and specific activity implementation plan formulated by the departments (centers). (See attachment for details)
1, each department (center) organizes learning activities implementation plan, job responsibilities, service standards and specifications, service commitments and other materials to conduct systematic vocational training.
2, each department (center) control department specifications, requirements, standards for self-examination and rectification, high standards, strict requirements, implementation should be in place; Good at finding problems and solving them in time; Pay attention to details and self-cultivation.
3, to carry out the activities of various departments (centers), do a good job.
4. The Logistics Management Office shall supervise and inspect the activities of "Service Quality Improvement Year" carried out by the leading group.
(III) Consolidation and promotion stage (165438+1October)
Carry out the "looking back" activity to improve the quality of logistics service in 2008, sum up the stage, refine the experience, analyze the problems, find out the shortcomings, and formulate the rectification plan.
(4) Summary and commendation stage (65438+February 1 to 65438+February 3 1)
1. Make a comprehensive summary of this activity and establish and improve a long-term mechanism for refined logistics management.
2, according to the logistics management office "three evaluation" activities, select the "service quality improvement year" activities of advanced collectives and advanced individuals.
3. Hold a commendation meeting.
Work requirements of intransitive verbs
Improving the quality of logistics service is an objective requirement for implementing the management strategy of Scientific Outlook on Development and Harmonious School. All departments (centers) should attach great importance to "understanding, responsibility, measures and effects in place" and ensure the following four combinations:
(A) "service quality improvement year" activities and undergraduate teaching evaluation work together. It is a key work of our school this year to carry out the evaluation and construction work in depth and create a famous school with application characteristics in the whole province, which involves all aspects of the school. It is our unshirkable responsibility to provide logistics support for the evaluation of construction work and provide quality services for teaching. Through solid and effective activities, we will firmly establish the responsibility ethics of being proud of due diligence and ashamed of dereliction of duty, actively advocate the spirit of love and dedication, strive to improve service quality, and make contributions to undergraduate teaching evaluation and construction.
(two) the "service quality improvement year" activities and "three evaluation" activities together. Taking "year of improving service quality" as the continuation of the "three evaluations" activities, the Logistics Management Office will further standardize service behavior, improve service quality and shape logistics image through solid and effective activities, increase measures, strengthen supervision, strict assessment and strict rewards and punishments.
(C) "Service Quality Improvement Year" activities combined with daily logistics work. The key to improve the service quality is to make the service work detailed, refined and excellent. Through solid and effective activities and refined management, we can cultivate the executive power and executive power of all staff, form the habit of active service, and truly establish a fast and efficient logistics service mechanism.
(4) Combine "year of improving service quality" with striving for excellence. All cadres and workers should further enhance their sense of responsibility, standards, norms, implementation, service and dedication, regard improving service quality and work efficiency as an important part of carrying out the "year of improving service quality" and "efficiency improvement project", make every effort to push the quality of logistics services to a new level and make new contributions to the sound and rapid development of the school.
Carrying out "year of improving service quality" is the top priority of logistics work in 20xx. It is necessary to strengthen leadership, meticulously organize, actively explore, constantly innovate, vigorously carry forward the spirit of seeking truth and being pragmatic, further gather strength by "emancipating the mind", stimulate motivation by "pioneering and innovating", improve the level by "refined management", and strive to change ideas, change ideas and seek refinement to motivate all employees.