What impressed me the most this week were two things that happened in succession on Wednesday morning. Although they are two things, they are very similar in essence. The first thing was that two middle-aged people came to consult with a letter of introduction for naturalization in party member, and asked if his father's party membership had been handed over to the Party Office of the Civil Affairs Bureau. I think it should be like this. The Party Office should be responsible for receiving party member materials. But our three principals were away, and I couldn't make a decision myself, so I took them to consult Sister Lu of the Education Office. Sister Lu asked two questions and learned that they were demobilized soldiers, so Sister Lu guided them to the Military Management Office for consultation.
Not long after these two men left, I met a father and son. They want to apply for poverty alleviation, but they need the seal of the Civil Affairs Bureau and ask me where to stamp it. I thought about it for a while, and thought that things like seals should be put in the bureau office. To be on the safe side, I went to consult with Sister Lu. Sister Lu instructed them to go to the low-income office to consult this question. After they left, I chatted with Sister Lu for a while. She instructed me that the chapter of the Civil Affairs Bureau is generally not easy to cover. For those who need to be stamped, first distinguish what nature they are, and then guide them to the corresponding management department for stamping.
Although my weekly diary still feels a bit like a diary, I think these two things that happened on this day of the week impressed me the most. He made me think about some questions that I have been ignoring since I came to the Civil Affairs Bureau for internship for so long: Do I know which departments are there in the Civil Affairs Bureau [2264.com]? Do I know the functions of each department? And I suddenly realized that the documents of different events were stamped with the seals of different functional departments. For a while, I always felt that as long as it was under the jurisdiction of the Civil Affairs Bureau, it was necessary to stamp the chapter of the Civil Affairs Bureau. I may have seen the legal seals stamped by some departments before, but I didn't pay attention. But this experience has given me a deeper understanding of seals. There is no need to stamp the whole unit for things that are not under the jurisdiction of your unit. I have held positions in the student union and student organizations of the school, and I have also stamped my seal, and often our seal is a large type of seal, just like the outreach of the community. Their letters of introduction and the stamp on the outreach agreement in 2264.com are basically the stamp of the association, not the stamp of the outreach department of a certain association.
Although this incident is small, it makes me begin to understand something slightly different from school.
2. More than a month's internship time passed quietly in an instant. Just when it was time to go back and summarize, I suddenly realized that the days passed in a hurry. The besieged life of leaving the university, which I was reluctant to give up, has gradually become logical, which may be a kind of happiness and a mature performance towards my career. This trip to the post office made me make no mistakes!
Sharpening my knife and practicing array here, I learned a lot of knowledge and skills that I never had a chance to learn in class, and also made me realize the transformation from the initial lofty goal to the practical daily work. With the support and help of bureau leaders and colleagues, I set strict demands on myself and completed my work well according to the requirements of the bureau. The important thing is that I have turned the initial pressure into a kind of motivation. I feel that I am growing up, and I am very happy here.
I was mainly assigned to two different positions for training, a business post and a savings post.
First stop of internship, business post
I didn't know what to do when I first came to xxx Bureau. It is estimated that this is the feeling that everyone who has just started an internship has. Unfamiliar environment and strangers make me an intern who has just entered the society at a loss.
Work Diary March Sunny 19
The first day at work, I feel so depressed, so I have no confidence, so I can't adapt to the environment here and can't find my own direction! But my maladjustment soon disappeared because of my colleagues' enthusiasm for me. They all took the initiative to take care of me, and we soon became friends. (End)
After all, what I studied at school was mainly theory, and the actual operation was not clear, so the master and other colleagues taught me step by step until I learned it. I feel that I have gained a lot during this period, both knowledge and the feelings of my colleagues. In practice, my mistakes are common, and I record them every day. I hope it won't happen again and I hope I can learn from it.
Work diary March 23 sunny
A user complained that my office speed was too slow. I explained that I was an intern. It seems that this job requires not only accuracy but also speed. My goal is to improve the speed on the basis of accuracy first, and I will continue to improve the speed of keyboard input and five-stroke input (end)
The work diary was sunny on the afternoon of March 25th.
Sitting here after a busy day, I finally relaxed. Maybe it's because I'm absent-minded. I made another mistake this afternoon. Fortunately, I can make up for it. It is unforgivable to accept the user's package bill and then return it together with the user's receipt. So master taught me to sum up a habit process of doing it yourself, which can reduce this situation (end)
Therefore, the following precautions are summarized: documents and articles must be distinguished when sending and receiving. Be sure to finish one thing before doing another. Don't panic when there are many people, but be calm when something happens. Whatever the customer says, you can't argue with him. Do things carefully. When a customer delivers a large number of items at one time, it should be carefully counted and finally settled uniformly, and the settlement should be counted at least twice. When you are not sure, you must ask the master before handling it.
Before I entered the post, as an "outsider", I thought I should be comfortable in the post office. Only when I really do it, do I feel that I am shouldering an endless burden called "responsibility". Customers give you mail, which should be equivalent to giving you trust, so there is no negligence in any link of postal work.
Work diary April 1 cloudy.
At first, I felt a little sorry for choosing to practice in the post office. The simple and tedious work every day makes me feel that my value cannot be realized. Limited contact makes me feel independent of the development of the times. I am relieved to see such a sentence on the internet. I can't rush to succeed in my work, just like I kept lifting the lid of the pot before the water boiled to see if it was about to boil, but in fact, I was impatient. If you choose to give up (leave) when the grass-roots work is facing difficulties, it is equivalent to chopping wood without boiling water. Therefore, it is still necessary to wait patiently for the water to boil before lifting the lid, and analyze how to add wood and water to open it faster (to achieve the purpose of exercising the grassroots). (End)
The work diary will be fine on April 9.
Tomorrow is the last day of my internship in Business Daily. The team leader arranged for me to study saving. I feel excited and nervous inside. Excitement is another kind of challenge, nervous and responsible.
In short, I will be ready to add fuel to my future work.
The second stop of internship, postal savings post.
I stepped into the savings office, only to find that it was not as easy as I thought. At that moment, I really felt: in fact, the work is quite simple and really hard.
After reading it for about 3 days, I learned the whole process of bank counter service. Because there are regulations: non-staff are not allowed to operate and are not allowed to touch cash. So at the beginning, my task was to guide customers to fill out forms and so on. The teller responsibility system is implemented for savings business, that is, each teller can handle all savings business, that is, opening an account, depositing and withdrawing cash, reporting the loss, decoupling, exchanging large and small banknotes, accepting intermediate business, etc. However, the documents prepared by each teller must first be submitted to the person in charge of the relevant bank for review, and then passed to the superior bank for "post-audit". It is essential for tellers to learn to reconcile when handing over their work every day. During reconciliation, in addition to checking whether the cash accounts are consistent, it is also necessary to check whether important blank vouchers are missing and whether the summons are continuous. The reconciliation between tellers is also very procedural. Generally, cash is counted first, and then important blank vouchers such as passbooks, bank cards and certificates of deposit are counted.
Many things that need to be done every day are very procedural, but once these tasks are not done carefully, the staff themselves need to bear great responsibilities.
Work diary April 15 sunny breeze
Every step of the work is very cautious. There are many customers today, which may be the day of receiving pension. The more people in the hall, the more careful you should be. Today, a master made a mistake and a customer forgot to withdraw money. It just added a passbook and gave the 7000 yuan in cash to the customer, hoping to input the withdrawal information into the computer. So at noon, 7000 yuan was missing, and it was over. This also can't help but sound the alarm for my future work. (End)
Here, handling savings business is the most common business we come into contact with. According to management rules and regulations, employees' service attitude determines their work quality. Therefore, the masters treat every customer with a very sincere and polite attitude, ask questions seriously and provide information to customers. This is also what I should learn. "Hello, what can I do for you?" "I want to deposit money (withdraw money)." "Do you have a time deposit or a current account?" This is the most common conversation between employees and customers. When handling time deposit business, customers need to bring their ID card to open an account and fill in time deposit certificates in strict accordance with the requirements. When a customer opens a current account, it needs to be carefully examined and opened by using the real name inquiry system of ID card. This inquiry system is connected with the public security system to verify whether the account holder's name and ID number are consistent, and also to ensure the property safety of customers. If it is a deposit, you will receive a passbook and deposit after filling out the form, and the RMB will pass through the money detectors on both sides. After careful checking, ask the customer for the amount and strictly check whether it is correct. This series of work seems simple, but every link is very important and indispensable.
Through this savings internship, I have a deep understanding of my work, and it is also a study and consolidation of my work. From this internship, I realized that there is a certain distance between practical work and theoretical knowledge, which requires further study and practice.
I just practiced for more than a month, and I have gained a lot in retrospect. This is really a rare exercise. At the end of the report, I want to thank the masters who helped me practice again. Thank you, thank you for your meticulous care!
Sincerely.