(a) to guide taxpayers to the queuing system to get the number; If there is no queuing system, guide taxpayers to wait in line;
(two) to guide taxpayers to the relevant service areas or windows to handle all kinds of tax-related matters;
(three) to guide taxpayers to fill in the relevant forms and tax-related information correctly;
(four) to guide taxpayers to correctly use the facilities of the self-service tax terminal or the tax service hall;
(five) to answer the taxpayer's tax consultation, and to answer the questions that can be answered immediately; Take the initiative to guide taxpayers to consult related posts for more complicated tax questions that they can't answer, or leave taxpayers' contact information to inform them of the specific reply period;
(6) Answering taxpayers' tax inquiries should be based on the 12366 knowledge base, so as to ensure accurate, complete and timely answers;
(seven) the tax service department shall establish a consulting service account. If the tax guide cannot be answered at that time, and the taxpayer's contact information is left for later notification, the consultation reason, reply result, reply time, taxpayer satisfaction and other contents must be recorded, and a return visit should be made in time. At the same time, regularly analyze, summarize and report the contents of the consulting service ledger, find out the hot and key issues, and play a directional role in improving tax service;
(eight) to ensure that the environment of the tax service hall is clean and tidy, the facilities and supplies required for taxpayers to pay taxes are complete, the tax publicity materials and various forms are perfect, and all kinds of machinery and equipment are in normal operation;
(nine) to maintain the tax order of the tax service hall, and if it is found that there is an emergency, it should report to the sponsor of the emergency response as soon as possible.
Extended data:
Job requirements of tax collectors in tax departments:
(1) Full-time tax guidance and consulting services should be implemented in both the collection period and the non-collection period;
(two) work actively, correctly guide taxpayers to pay taxes, pay attention to the tax environment, and maintain tax order;
(three) pay attention to gfd, so that the ability to pay taxes is clean, enthusiastic and dignified;
(four) civilized and polite, standardize the service language, so that the speech expression is clear and the content is accurate and standardized;
(5) If the leave time exceeds 5 minutes, there shall be post B to ensure the on-the-job status;
(six) when receiving taxpayers, they should be polite, modest, clear, accurate and complete;
(seven) patiently listen to the questions raised by taxpayers, accurately answer them, and be responsible for correctly guiding the difficult questions that taxpayers are not familiar with according to the requirements of the first question responsibility system;
(eight) fill in the duty record.
China xiuzhou-tax consulting service system of tax service hall