Complain to the consumer association. Like physical stores, online shopping disputes can also be complained to 123 15 Consumers Association. Similarly, consumers should also keep evidence such as shopping vouchers. Need to be reminded that online shopping dealers are mostly in other places. Consumers should pay attention to check the official seal of the bill when receiving the goods, and complain to the consumer association where the official seal of the bill is located according to the principle of territoriality.
Complain to the courier company. Sometimes online shopping products will have problems in the delivery process. Merchants have no intention of cheating. The courier company should also bear the responsibility for the damage to the goods. You can call the courier company to complain. There are special complaint platforms on websites such as the State Post Bureau, and compensation can also be obtained.
Complaint to 12345. Local government departments have set up a public service hotline 12345 to strengthen public services. After the citizens call the hotline, the receptionist will promptly refer the complaint to the relevant departments for handling. Relevant departments will reply to the public after handling it. Because the relevant departments must also feed back the results to the public service hotline and incorporate them into the assessment, complaints can generally be better solved.
Problems and Suggestions in Online Shopping
1, online shopping complaints, the main problems are: quality problems, price problems, some counterfeit products, etc. There is a very attractive factor in the items with common problems in online shopping, such as the price of the items. Everyone likes to buy products with good quality and low price. When the price is low to a certain extent, you should pay attention! Very few are less than 50% of the normal price, so be careful!
Regarding online shopping, China Consumers Association gives you five suggestions: First, it depends on the phone number left on the website, especially whether he has a fixed phone number. The second depends on the account provided by the other party. Third, we must ask for and keep the evidence. Fourth, be sure to see the goods clearly before signing for them. Fifth, once you find that you have been cheated, call the police immediately.
We need to see the value of this commodity. For example, if I buy cosmetics, we want them to be imported or original. This information has a great influence on your purchase. Therefore, it is necessary to keep information including price, place of origin and shelf life of food. This is a very critical piece of evidence. I hope you can keep it as much as possible, which will play a key role in your future rights protection and proof. According to Article 49 of the Consumer Law, if an operator commits fraud in his business activities, the consumer can get compensation of twice the original expenditure. This is called punitive damages. What is fraud? It is substantial compensation, and concealing true information is fraud.
Summary: The above is the most effective content about where to complain about online shopping. It can be seen that if there are other problems such as quality problems or damaged goods in online shopping, consumers can complain to the trading platform or the consumer association, or to the courier company or to 12345.
Legal basis:
Article 20 of the Anti-Unfair Competition Law of People's Republic of China (PRC), if an operator violates the provisions of Article 8 of this law, makes false or misleading commercial propaganda on his goods, or organizes false transactions to help other operators make false or misleading commercial propaganda, the supervision and inspection department shall order him to stop the illegal act and impose a fine of more than 200,000 yuan but less than 1 million yuan; If the circumstances are serious, a fine ranging from/kloc-0 to 2 million yuan may be imposed, and the business license may be revoked.
Operators who publish false advertisements in violation of the provisions of Article 8 of this Law shall be punished in accordance with the provisions of the Advertising Law of People's Republic of China (PRC).