Then take the time to add WeChat to private messages, and then increase customers' understanding of products through private chat or circle of friends promotion.
In fact, novice businesses don't have to worry about user consultation at all, and try to satisfy customers as much as possible. While being familiar with the characteristics of your products, you can be enthusiastic, patient, meticulous and professional.
Taobao customer service common words and automatic reply content daquan.
1, opening remarks of the reception
Dear, welcome to XX flagship store. what can I do for you?
2. Is there?
Honey, if you can film it, it will be available. If you like, you can film it and arrange delivery for you right away.
When will the goods be delivered?
Hello, dear! It was taken at 0/6 o'clock on the same day/kloc-and it was all delivered on the same day.
4. What is express delivery?
Dear, our default is XX Express.
5. When will it arrive?
Hello, dear. Generally, it takes 1-2 days in the province and 3-4 days outside the province. The specific arrival time is subject to logistics.
6. Can you make it cheaper?
Honey, we are at the activity price now. Oh, the store can still subtract XX from XX, which is the lowest price.
7. How about the quality?
Don't worry, our shopping malls are all genuine, and the products are guaranteed to be sold for XX years, so you can rest assured to place an order.
8. Return of goods
Honey, don't worry, we all have free shipping insurance. If you don't like the goods you received, or have quality problems, we support returning them for 7 days without reason.
9. Is there any color difference between the object and the photo?
Dear, all the goods in our store are taken in kind, but there will be problems related to the influence of photos and the display of mobile phones and computers during the shooting process, which will lead to some differences between the real objects and photos, but you can rest assured that the differences are very small, so you can rest assured to buy them ~ ~
10, what material?
Just answer truthfully according to the material of the goods.
1 1. Any gifts?
Honey, we already have the activity price, so there is no gift for this.
12, conclusion
Dear, thank you very much for your patronage. We will arrange delivery for you as soon as possible. Please wait patiently for the receipt. If you have any questions, you can contact our customer service to handle them for you. Happy shopping ~
When the number of customers is large, we can also save the corresponding reply voice editing in the easy chat software and send it to customers with one click.
Easy chat is a practical auxiliary tool for customer service chat. It can be automatically attached to the right side of QQ/ WeChat/Want Want and other chat tools to realize a set of words, supporting one-click sending of text and pictures, multi-point opening of WeChat, double opening of enterprise WeChat, intelligent address segmentation, etc., which greatly improves the work efficiency of customer service.