Debt collection methods and skills
Clever identification of excuses for arrears, flexible formulation of coping strategies to improve the recovery rate of accounts receivable.
The better the debtor's excuses are, the more they can delay the payment of the check. Be vigilant before dunning and be prepared to deal with all kinds of excuses. & ltBR & gt "Due to computer failure, we can't print this check immediately."
When debtors say that their computer is out of order, they should be able to tell exactly when someone will come to repair it. If the answer given is ambiguous time, you are likely to encounter an excuse.
If it is confirmed that there is something wrong with the debtor's computer, consider in advance what excuses you may hear when calling to collect money after the computer is repaired, and how to deal with these excuses in time when talking with the debtor. Try to fax the invoice of accounts payable to the other party in advance, so that when you call again in a few days, the fax of the invoice can be placed in front of him. & ltBR & gt "I have never seen the bill for this product (or service)."
Fortunately, with the help of modern technology, this excuse has become more and more outdated, because only one phone call is needed to fax eye-catching invoices to customers who owe money. After sending the fax, call to confirm that the other party has received it, and then let him read all the pages of the fax to avoid his next excuse: the cover of the fax is clear, but other pages cannot be read.
"We can only pay according to the original invoice, not by fax."
In 95% of cases, you can think that this is an excuse. Although it is true that some companies only pay according to the original invoice, at least this excuse is untenable in court. Even if this is just an excuse, in order to solve the problem quickly, you don't have to challenge the system of the other company-ask them why they can't pay by share. On the contrary, you should send another original invoice to the debtor company, which can be delivered by registered mail, FedEx and other courier service companies, or directly by express delivery and other safe means. You also need to explain to the other party that you want him to pay as soon as he receives the original, and you have to agree whether to send someone to retrieve the check or the other party to deliver it.