Tencent An Teng Fund is a fund consignment platform, and the funds inside are no different from others. Fund investment is risky, and its net value fluctuates every day. Different types of funds have different risk levels, and novices can choose varieties that suit their risk tolerance.
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The company attaches great importance to complaint handling and fully realizes the importance and urgency of handling investor complaints. The company accepts customer supervision, actively listens to customer needs, improves customer service and establishes a good customer service image of the company.
Contact information of customer service, such as setting up complaint telephone numbers and letters, and accepting inquiries and complaints from investors. These channels are as follows:
Customer service telephone number: 950 17 1 8 (9:00-22:00 every day)
The customer service team set up the post of agent service personnel/complaint specialist, and the customer service personnel handled the customer complaints in a timely and effective manner according to the complaint handling process.
1. The service agent gives a reply of 1 working day to the customer's daily business consultation (postponed in case of holidays), and records the problems that cannot be handled immediately or need to be confirmed and feeds them back to the Complaints Commissioner for follow-up;
2. According to the details of customer service registration, the Complaints Commissioner will refer the complaints that need assistance from other departments to relevant departments for inquiry and handling, and reply within 1-3 working days.
An Teng Fund Sales (Shenzhen) Co., Ltd. Official Website-Home Page