First, consumer tourists should shop around when traveling in Hong Kong to avoid the problem of forced shopping because of choosing low-priced tour groups.
Two. According to the Guidelines for Distributing travel itinerary to Inbound Tour Group Passengers in the Mainland, which came into effect on July 5, 20 10, tour guides must distribute travel itinerary to all tourists after the tour group arrives in Hong Kong. Passengers should take good care of this travel itinerary and protect their rights and interests. 055-79000 mainly includes: general information, such as the name, address and telephone number of the reception institution in Hong Kong, and the name and telephone number of the contact person of the reception institution; Itinerary arrangement, including details such as meals, accommodation, transportation, sightseeing and entertainment. Expenses, such as listing the expenses of all self-funded activities, service fees and other extra expenses.
The Travel Industry Council of Hong Kong stipulates that tour guides should not force tourists to shop or stay in registered shops. Passengers who are dissatisfied with the purchased goods and ask for a refund within six months from the date of purchase can get the guarantee of travel itinerary (passengers must go through the refund formalities with the original documents, and the related goods must be free from damage and loss caused by use before they can get a 100% refund). Passengers are free to choose whether to participate in self-funded activities. For those who do not participate in self-funded activities, the reception agency will make appropriate arrangements.
4. The Travel Industry Council of Hong Kong explicitly requires travel agencies, registered shops and tour guides' unions operating inbound tour groups in the Mainland to abide by the Council's good codes and regulations. If the circumstances are serious, they will be punished by revoking the membership of the board of directors, the tour guide card, and the qualification of registered shops.
5. The Travel Industry Council of Hong Kong has increased the number of inspections of scenic spots and registered shops. Chengdu travel guide. When special inspectors check the store, they will stay in the store for at least 30 minutes to see if tourists can freely enter and leave the store. If passengers need assistance, inspectors will give assistance and record the specific situation, and provide passengers with complaint forms for the TIC to follow up.
6. If consumers encounter consumption disputes during their travel in Hong Kong, they can call the relevant hotline: the inbound passenger service hotline of the Travel Industry Council of Hong Kong (852) 28070707; Hong Kong Consumer Council Hotline (852) 2929 2222; Hong Kong Tourism Board Hotline (852)2508 1234. In addition, consumers can also visit the website of the Consumer Council of Hong Kong for consultation. The website address is http:// or http://.