Excellent service, win the satisfaction of the owners.
As the earliest property management enterprise established in China Mainland, it means that everything must be groped step by step and kept forging ahead, so as to achieve rapid development. After years of hard exploration, Shenzhen property management company has gradually formed a set of property management model. The management community has also developed from the initial community management to the service of office buildings, hotels, villas, commercial and residential buildings and other properties, forming a diversified, professional and industrialized development path in service, and gradually forming a systematic and standardized "comprehensive integration" property management model. In terms of management services, we provide comprehensive services from every detail of life, such as housing maintenance, cleaning and sanitation, environmental greening, public facilities and equipment maintenance, safety management, order maintenance, and community culture construction. In order to meet the needs of market development and better serve the owners, Shenzhen Property Management Company has also set up four professional supporting service organizations, such as elevator company, mechanical and electrical equipment maintenance department, electronic development center and cleaning company, as well as living supporting facilities such as kindergartens and fitness centers, to create a safe, clean, comfortable and harmonious living environment for the owners.
These measures are gradually verifying the general manager Chen Jiafa's promise that "as a property management company, we will try our best to provide comprehensive, high-quality and professional services for the owners, and hope that the owners can feel at ease, worry and peace of mind in the community". To this end, Shenzhen Property also proposes to build a "service" model based on customer satisfaction, and more specifically implement every detail in the property management process into the relevant target assessment standards, and this assessment depends on the owner's score, the owner's complaint and the owner's smile. According to the complaint analysis report of the municipal property customer service center, in the second quarter of 2008, the customer service center accepted 23 complaints, a decrease of 47.72% compared with the same period of last year.
Many residential areas managed by Shenzhen Property Management Company are full of joyful scenes. Some owners of Donghu Liyuan are happy to say that although they have lived in Donghu Liyuan for more than 20 years and have re-purchased real estate outside, they still like to live in Donghu Liyuan. This may be an ordinary and casual sentence, but it tells the success of Shenzhen property in the owner's satisfactory service.
Talent construction, improve competitiveness
Property management is a labor-intensive industry, and there must be high-quality talents behind providing quality services for owners. Over the past 20 years, although the property management industry has become increasingly mature, the legal system is constantly improving. However, there are still some contradictions in the property management industry, especially the high turnover rate of employees and the low quality of employees.
In recent years, Shenzhen Property has attached great importance to the construction of the workforce, formulated the Interim Provisions on Labor and Personnel Management, Management Measures for Performance Appraisal and Management Measures for Training, intensified the training of employees, actively carried out the activities of "* * * being a model post in party member" and "Youth Civilization", established a talent pool, and was recommended by organizations, employees and myself to improve the market competitiveness of enterprises.
And organize cultural activities within the company to enrich employees' lives, and hold birthday parties for employees whose birthdays are the same month on the first Friday of each month, effectively narrowing the distance with employees. Before the Spring Festival, we also paid special condolences to employees in difficulty, which made them feel the care of the company, enhanced the cohesion of the company and the centripetal force of employees, and effectively reduced the turnover rate of employees.
Industry: hold seminars to promote the development of the industry.
As a pioneer of property management, Shenzhen Property introduced the commercial property management model to China by drawing lessons from Hongkong experience, which was a flag and benchmark of the early property management industry in China at that time.
Shenzhen Property Management Co., Ltd. not only pays attention to the development of the enterprise itself, but also pays attention to the development of the industry from the perspective of the industry. At the meeting of management enterprises organized in the early days in China, the municipal property management company, as a spokesperson and experience introducer, publicized and introduced property management, and took the lead in publishing the first monograph on property management-Real Estate Management of Foreign Commodities in Shenzhen Special Economic Zone on 9 1, sharing management experience with peers and promoting the development of the industry.
Shenzhen Property Management Co., Ltd. has a traditional feature-holding property management seminars. Especially in recent years, company leaders have paid more attention to seminars, and held property management seminars in 10 every March for three consecutive years, inviting industry leaders and experts from provinces and cities to give guidance. The seminar pays attention to the objective development of property companies and the difficulties faced by the property management industry, and studies solutions. Every seminar is "themed, positive, fruitful and implemented".
According to the new situation and environment faced by the current property management industry, the theme of "emancipating the mind, changing the concept, standardizing the service, and creating brilliance again" was put forward at the sixth property management seminar held this year. At the same time, it discusses how to solve the problems faced by enterprises in the new market environment and how to adapt to the development trend and requirements of the market, which provides valuable experience and wealth for the property management industry and writes a new chapter for the development of the property management industry in China.
After more than 20 years of development, the property management industry has become an indispensable part of people's lives in China. After years of precipitation, Shenzhen Property has a certain influence and appeal in the industry, and has won many honorary titles such as "Executive Director Unit of China Property Management Association", "Vice President Unit of Guangdong Property Management Association" and "Vice President Unit of Shenzhen Property Management Association".
Society: sincere care, people-oriented
With the further intensification of market competition and the entry of foreign property management, this has added many variables to the development of domestic property management industry. In the process of "shuffling" round after round, property enterprises are also facing great challenges. It is based on a pioneering sense of mission and a sense of crisis for future development that Shenzhen Real Estate has started a series of forward-looking explorations. We should not only pay attention to management and construction, but also adhere to people-oriented, care for owners and society, and increase the reputation of corporate brands while improving service quality.
Caring for the owners and creating a harmonious community
Shenzhen Property not only pays attention to the quality of service, but also strengthens the efforts to standardize property services and build a harmonious community, innovates the service model, attaches importance to the needs of owners and cares about their sufferings, which has won unanimous praise from the majority of owners and employees.
Shenzhen Property Organization launched the "send warm, Give Love" campaign, organized a condolence group to visit poor owners such as low-income households and injured households in the 28 communities it served 168 households with no children and elderly people over 80 years old, and at the same time offered condolences to poor employees, sending them daily necessities such as rice and cooking oil, and sending the true love of the enterprise to poor owners and employees. It has been well received by owners, employees and society.
In the process of communicating with the owners, Shenzhen Property understands the owners' hobbies and specialties, and carries out various community cultural activities beneficial to physical and mental health according to local conditions, such as sports meeting, fire safety knowledge consultation, and fraternity. It not only enriches the amateur cultural life of the owners, but also enhances the friendship among the owners in the community in entertainment, making the community a harmonious scene everywhere.
Repay the society and win social recognition.
The development of enterprises can not be separated from the support and help from all walks of life. For a long time, Shenzhen property not only provides quality services for owners, but also cares about owners in difficulty. As a state-owned enterprise, it has assumed corresponding social responsibilities.
Shenzhen Property allocated special funds to buy new books, stationery and office equipment. It also organizes and mobilizes community owners and employees to donate their love and books as teaching assistants. It also organized personnel to set up stalls in the community, carry out publicity and raise funds for books. Many owners enthusiastically donated extra books at home, and some owners bought new stationery to donate together. Under the guidance of the general manager, he personally sent books, stationery and solatium to the primary schools in the old district, attended the book-giving ceremony, unveiled the library for * * *, and sent the Shenzhen property to the old district for education. This is the first time in Shenzhen property management industry.
As the "first gold medal helmsman" of property management, Shenzhen Property Management Co., Ltd. has not only paid attention to its own development for a long time, won the trust of the owners, but also made great contributions to the development of the industry and enjoyed a high reputation in the industry. Actively paying attention to the society and repaying the society have been recognized by the society. Looking back on the past and looking forward to the future, we have reason to believe that Shenzhen Real Estate will be able to create greater glories with unity, forge ahead and innovative services.